Delux Public Charter, LLC, XE
(known as "JSX")
Index:
General Information
JSX is a DOT Part 380 public charter carrier. We operate scheduled commuter flights under FAA Part 135. As a result, we do not operate from standard passenger terminals in the cities that we serve, but rather from private terminals or fixed base operators (FBOs), much like a private jet. Please visit jsx.com for the current list of destinations including facility addresses and parking information.
All of our aircraft are customized Embraer ERJ-135s and ERJ-145s equipped with 30 passenger seats, one flight deck jumpseat, and a crew of two pilots and one flight attendant. To learn more about JSX and how we operate, please visit our FAQ page.
Please note that JSX historically has a very low no-show rate, and all of our aircraft have a limited number of seats. We do not recommend attempting to travel standby on full flights. We also have limited space in our departure lounges, so please follow our check-in requirements outlined below in order to limit crowding and provide the best possible experience to our revenue customers. Your cooperation is essential to the preservation of the travel benefits we all enjoy.
Listing Procedures
All nonrevenue listings should be made via myIDTravel. Only you and your eligible dependents and travel companions (if your airline's agreement includes them) available in myIDTravel may travel standby on JSX. If you have any difficulties in accessing myIDTravel, please contact your own carrier's pass bureau for assistance. Please do not call the reservations number or come to the airport to list for a flight unless you are a jumpseating flight crew member (see below).
When searching for flights in myIDTravel, please select JSX (XE) as the airline before searching for your desired flight. Only nonstop and direct flights will be shown in the search results. If you would like to book your own connection, you must use a multi-city search or book separate listings. We generally recommend separate listings for each leg to best facilitate refunds.
Once you have completed your listing purchase, you will receive a six character record locator (PNR). Please keep this record locator with you when you travel. JSX is ticketless, so you will not receive a ticket number.
If you encounter a listing error, please visit the ID Agreements page and use the email address listed there to request assistance. We recommend taking screenshots of the error to include in your email. Requests must include the traveler's name, travel date(s), route(s), and the specific error message.
Check-In
Please present yourself at the counter at least 30 min (but no more than one hour) prior to scheduled departure in order to have your photo ID verified. If flight loads permit, you may be cleared at that time, but if loads are full you may be asked to wait until check-in has closed before you are either cleared or rolled to the next available flight.
Employee badges are only required if you are eligible for and intend to ride in the flight deck jumpseat, but we recommend carrying it with you any time you travel with us, just in case. Please refrain from wearing your badge unless you are in uniform or are riding in the jumpseat.
If you would like to book yourself a point-to-point connection, you must leave adequate time to reclaim any bags and check in for your subsequent flight. Our private facilities generally make this possible for connections of at least 30 minutes with baggage or 20 minutes without baggage, but please consider the risk of tight connections in the event of disruptions and have a backup plan.
Baggage
Space available travelers are entitled to two pieces of baggage weighing no more than 50lbs each. Positive space travelers are entitled to three pieces of baggage weighing no more than 50 lbs each. Overweight, oversize, or excess baggage will be charged the standard $50 fee, and will only be accepted on a payload available basis once all revenue customers’ baggage has been accommodated.
Nonrevenue baggage is accepted without liability in the event of loss or damage. Our airport staff will make every effort to locate your baggage in the event that it is lost. Once found, we will make the bag available for pickup at any JSX station as soon as practical, but we will not ship the bag.
Checked baggage is subject to inspection in accordance with TSA regulations.
Please note that our aircraft do not have overhead bins. Full-size carry on bags should be checked. Any personal item you carry onboard with you will need to be stowed under the seat in front of you. If you have a jacket or coat, the flight attendant can assist you with stowing it in the closet.
Rebooking
If you wish to change your listing to a different flight on the same route, you may relist yourself using myIDTravel at any time unless you have already checked your bags at the airport. Our airport staff can assist with rolling you to an earlier or later flight on the same route as your listing unless you were not checked in prior to the departure of your listed flight. Please ensure that our revenue customers receive first priority for agent assistance.
If you do not check in prior to the departure of your listed flight, your segment will be automatically deleted when the flight is closed. At that point our airport staff will be unable to move you to a new flight until you relist your existing PNR via myIDTravel.
Changes in routing will require you to create a new listing, even if you are already at the airport. You are welcome to list for more than one route prior to arrival if you are concerned about your ability to access myIDTravel while you are traveling, but there is no need to have listings for multiple flights on the same route or to check in for multiple routes.
Refunds
Full or partial refunds are processed automatically when canceling a booking via myIDTravel within 6 months of purchase. If you encounter an error or are requesting a refund more than 6 months after the date your listing was made, please contact the JSX Pass Bureau (contact information is in the ID Agreements page on myIDTravel) to request refund assistance. Refund requests must include the record locator, traveler name(s), travel date(s), and route(s).
Non-revenue refunds will be processed back to the original credit card form of payment. The refund process typically takes 3-5 business days, but may take up to two weeks once initiated.
While the need for manual refunds should be extremely rare, JSX is committed to processing them as quickly as possible. Manual refunds will be initiated within three business days of receipt, and you will receive email confirmation of the refund as soon as it has been initiated. If there is any reason why your refund is expected to take longer than the standard refund timeline, we will advise accordingly.
Restrictions & Embargoes
All flights to and from John Wayne Airport (SNA) in Orange County, CA, are embargoed for all standby travel due to airport-imposed capacity restrictions.
Listings to/from Cabo San Lucas (CSL) will require listing at least 48 hours prior to departure due to government requirements - this will be strictly enforced by myIDTravel. If you are not accepted for a flight to/fromCSL, re-listings cannot be made for any flights departing less than 48 hours from that time.
Nonrevenue travelers may fly only on scheduled JSX flights. Private charter flights are not available.
You are not permitted to travel nonrevenue on any route and date for which you have ever held a confirmed seat on JSX, regardless of how far in advance your confirmed reservation was canceled. This includes co-terminal cities, which are listed below:
- San Francisco Bay Area (OAK, CCR)
- Los Angeles Area (BUR, LAX, SNA)
For example, if you had a reservation for BUR to OAK on June 15, you are not permitted to travel nonrevenue on BUR-OAK, SNA-OAK, BUR-CCR, or SNA-CCR on June 15. You may, however, travel nonrevenue in the opposite direction of your confirmed booking or in an entirely different market.
JSX may occasionally place a nonrevenue travel embargo on a particular flight or route due to operational need for a specified period of time. These embargoes will be shown in the ID Agreements page of myIDTravel. Please do not contact our Customer Support team or request an Airport Service Concierge to list on an embargoed flight.
Code of Conduct
JSX is a hop-on jet service which is meant to feel premium and personalized. We hope that you enjoy the experience, and we will make every effort to extend the same simple, reliable, and joyful hospitality to you that we offer to our revenue customers. However, our revenue customers must always remain the top priority. Any conduct that detracts from the experience for our revenue customers, including on social media, is unacceptable and may result in denial of transportation.
Every effort should be made to blend in with our revenue customers. Please do not draw attention to yourself or discuss nonrevenue travel. When cleared, you may be asked about your seating preference if more than one seat is available. If you have a specific seating need due to a disability, please advise the agent of your need on check-in. Otherwise please sit in your assigned seat as it appears on your boarding pass. Never ask to change seats with a revenue passenger onboard, and always comply quickly and courteously with any requests from our airport staff, flight attendants, and pilots, even if that means deplaning.
We provide complimentary snacks and beverages both in our airport lounges and onboard the aircraft. You are welcome to enjoy these amenities during your journey with us, but we ask that you do so in moderation out of consideration for our revenue customers. Please refrain from taking extra snacks or beverages out of the lounge or off of the aircraft with you.
Nonrevenue travelers who are at least 21 years of age are welcome to consume an alcoholic beverage onboard, but please limit yourself to one per flight to ensure that all customers can be served on our short flights. The following may not consume alcohol:
- Any employee traveling as a jumpseater, occupying the physical jumpseat or not
- Any employee who is or will be on duty within 8 hours of flight arrival
- Any employee traveling in uniform
Jumpseat riders are subject to the same FAA alcohol consumption rules as crewmembers working the flight.
If you encounter a negative experience or believe that you have been treated unfairly during travel, we sincerely apologize. Please follow the instructions of our crewmembers, and do not raise the issue at the airport or onboard the aircraft. Instead, complete your travel as you are able and contact your own airline’s pass bureau to escalate the complaint.
The employee is ultimately responsible for the conduct of his or her eligible dependents and travel companions. Please ensure that any dependents traveling without you are aware of JSX’s policies and procedures. If your airline's agreement with JSX includes travel companions, please note they may not travel unaccompanied. Violations will be referred to the employing airline’s pass bureau, and JSX reserves the right to prohibit future travel on our flights.
Dress Code
In general, please ensure that your clothing is clean, well maintained, and in good taste. Unless you are traveling in uniform, our customers should be unaware that you are an airline employee or eligible dependent traveling nonrevenue.
The following are not acceptable:
- Flip-flops (dress sandals are permitted)
- Clothing bearing explicit or offensive language, images, or symbols
- Revealing tank tops or halter tops
- Any ripped or torn clothing (including jeans)
- Sweatpants, jogging pants, yoga pants, or any pants made of lycra-like material
- Excessively short shorts or skirts
- Excessively baggy clothing
- Beach or swim wear
- Visible undergarments
- Pajamas
If traveling in the jumpseat, you are expected to wear at least relaxed business casual attire (smart jeans and collared shirt) with closed-toed shoes, and your employee badge showing the word “CREW” must be visible. Unless you are traveling in uniform or in the jumpseat, please remove your employee badge.
Any nonrevenue traveler not dressed according to these standards will be asked to change into compliant clothing or may be denied transportation. Our airport staff and pilots will have the final say on what constitutes inappropriate clothing as enumerated in this dress code.
Standby Priority
Onload priority for nonrevenue travelers is always on a space-available basis and subject to any payload restrictions necessary for the safe operation of the aircraft.
Standby priority will be granted in the following order:
- A1: Disrupted revenue customers
- B1: Late show revenue customers ("flat tire" rule)
- B2: Voluntary revenue customers (same-day standby)
- C1: Positive space awaiting seat assignment
- C2: JSX duty travel
- C3: Partner airline duty travel
- C4: Other airline (non-partner) duty travel
- D1: JSX leisure/commuter travel
- E1: Partner airline leisure travel
- E2: Other airline (non-partner) leisure travel
- E3: Other airline commuting flight crew (jumpseat agreement)
Priority within each category will be based on time of check-in. Travelers are welcome to add themselves to the standby list by checking in online up to 24 hours prior to departure, or in person no more than two hours but not less than 30 min prior to departure. Please do not enter the departure lounge until two hours prior to departure as space is limited and we want to maintain a comfortable, uncrowded environment for our guests.
Please refrain from checking repeatedly with the airport staff to ask about your position on the standby list. They will clear in the order of the list. You may not be cleared until 5-10 min before departure based on customer no-shows, so please be ready to board as soon as your name is called and you are presented with a boarding pass. If you do not claim your boarding pass when called, the next nonrevenue traveler on the list will be accommodated instead.
If we are unable to accommodate you on your desired flight, our airport staff will be happy to roll you to the next available flight on the same route. If you wish to travel on a different route, then you must cancel and re-list via myIDTravel.
Nonrevenue travelers are not eligible for compensation in the event of delays, cancellations, or denied boarding. If you are offered compensation, you must refuse it.
Infants
Lap infants cannot be booked via myIDTravel. Please advise our airport staff during checkin and be prepared to provide proof of age.
There is currently not a way to list an infant in seat. Upon request when there are sufficient seats available, our airport staff will do their best to provide an adjacent empty seat for an adult traveling with a lap infant; however, we will not request that a revenue passenger relocate in order to accommodate this type of request.
Service Animals and Pets
JSX welcomes service animals and small pets in carrier traveling nonrevenue on the same terms as for revenue customers. Policies on the transportation of animals are available here. Note that pets traveling with revenue customers will be accommodated before nonrevenue pets if more than five are requesting travel on a single flight.
Large dogs occupying an adjacent seat are currently not accepted for nonrevenue travel.
Unaccompanied Minors
JSX does not permit the carriage of passengers under age 14 without an accompanying adult.
Jumpseats
JSX maintains jumpseat agreements for CASS-eligible pilots and dispatchers separately from leisure travel agreements. Eligible jumpseaters may occupy the single flight deck jumpseat or an available cabin seat based on availability and CASS verification. For more information please visit jumpseatinfo.org or contact your Flight Ops department.