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WestJet Airlines , WS

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Flight listing policy and procedures:

MyIDTravel Carriers - All ticketing, listing, changes and cancellations must be processed via myIDTravel. Tickets are refundable up to one year from issue date. 

Paper Tickets - Listing must be completed no less than 3 hours prior to departure time.  Please call our Sales Super Centre (Reservations) up to 14 days prior to your intended date of travel to make your listing.   Passengers without a listing will be refused travel.

Please call the number below to list with paper tickets only:  North America 1-877-I FLY WJA (435-9952)

**If calling from outside North America please refer to http://www.westjet.com/guest/en/contact/index.shtml  for local numbers

***The following information will be required to create listings for all travel :  First name (as on passport), Last name (as on passport), Date of birth,  Gender.

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Flights excluded:

All Code-shares and Charter flights. 

Flight Numbers excluded:  WS5000-WS9999

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Boarding policy

When there are two or more interline employees travelling on the same flight, the time of check-in at the station where you are boarding your flight will determine the onload/offload order.

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Check-in times

Within Canada  - Airport check in up to 3 hours in advance. Check in must be completed 60 minutes before scheduled departure times.

Any Transborder – Airport check in up to 3 hours in advance.  Check in must be completed 2 hours prior to scheduled departure time.

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Baggage

Please see our website for the most up to date information: 

http://www.westjet.com/guest/en/travel/basics/baggage/index.shtml

It is a Transport Canada requirement for checked baggage to be transported with a guest on the same flight for any transborder or international flight.  On a domestic routing, if you are bumped from a flight, your baggage may travel ahead of you.

Checked baggage exceeding the weight, size and/or number of pieces per guest are subject to fees as well as space and weight availability for transport.

Baggage will be checked to the WestJet final destination or the approved interline final destination as indicated on the guest's itinerary.

Checked Baggage Dimensions:

Each guest is permitted to check one piece of baggage at no charge providing the items meet the following size and weight allowance:

  • WestJet and WestJet Encore accept bags up to 157 cm (62") in combined dimension (length + width + height), and 23 kg (50 lb.).

Carry On Baggage:

  • One free piece of carry-on baggage and one personal item per guest in a paid seat.
  • Maximum size carry on 53 cm x 23 cm x38 cm (21"x 9" x 15" )
  • Maximum size personal item 41 cm x 15 cm x 33 cm (16" x 6" x 13")

 

Child/Infant Baggage Allowance

Lap Held Infant

  • Two pieces of infant equipment (e.g. infant restraint system, playpen or stroller) are permitted at no charge.

Fare Paying child/infant

  • One piece of child/infant equipment (e.g. approved restraint system, playpen or stroller) will be permitted at no charge in addition to the checked baggage allowance

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Dress code

Business Casual – Jeans in good repair are acceptable. 

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Infant safety seats

If you wish to use an infant seat you will be required to purchase a child ticket as they will require a seat.

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Unaccompanied minors

WestJet does not transport Unaccompanied minors

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Special Service Requests

Please advise our reservation agents at time of listing.