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COVID-19 Notices


  • Face coverings will be mandatory throughout your entire journey. Please bring your own face covering to use while traveling.
  • Health questions must be answered at check-in, the boarding gate, or both.
  • Infrared temperature checks will be taken at the airport, either by Air Canada employees or a third party.
    • Customers must have a maximum temperature of 37.5 degrees Celsius to be permitted on board, except for flights to/from China where the maximum temperature is 37.2 degrees Celsius.
    All payments at the airport and on board will be cashless unless prohibited by law.

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Flight listing policy and procedures

  • Listing is required for all Air Canada flights.  Please list via our Call Centre in North America at 1-888-247-2262 or local reservationoutsideNorthAmerica.

Flights listed below are included in our agreements:

  • Air Canada 0001 - 1499
  • Air Canada Rouge 1600-1999
  • Sky Regional Airlines - 7350-7579
  • Exploits Valley Air 7580-7649
  • Jazz 7650 - 8999

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  • None on ZED travel

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Flights excluded

  • Air Canada JETZ flights 1210 to 1235
  • All codeshare flights 
  • Air Canada Vacations charter

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  • Same baggage rules applies as per regular full-fare passengers.  Refer to  
  • Baggage Policy for Travel from China In order to support the Federal Government in it's efforts to reduce the risk of Federal Law violations due to the importation of counterfeit goods (i.e. "knock-offs"), Air Canada will be introducing a maximum allowance of one (1), checked bag per person for non-revenue travel, when traveling on stand-by from China on Air Canada.  Please note this represents the maximum allowance permitted, therefore it cannot be exceeded under any circumstances (this means that oversize/overweight pieces will not be accepted).  The policy will come in effect on June 1, 2012, and will apply to all stand-by passengers boarding Air Canada flights in China.
  • Boeing 777-300 (77P) aircrafts -are required to limit their carry-on to one personal item, such as a purse or laptop case.  Employees traveling with babies will be able to board the plane with two personal items (i.e. one purse, one diaper bag).  Duty Free purchases are not exception and must fit inside your personal item.  
  • Air Canada Rouge - YYZ-KIN-YYZ - One carry on item and one checked bag permitted on this flights only per passenger
  • Boarding policy
  • When there are two or more interline employees travelling on the same flight, the date of listing by the reservation department will determine the onload/offload and the cabin upgrade/downgrade order.

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  • And you can use web check-in just like our self-service kiosk to:
    •  Standby for an earlier flight when you’re traveling confirmed (if eligible)
    •  Check flight loads
    •  Select a seat
    •  Indicate the number of bags you wish to check...

All airports with self-service check-in kiosks:

  • Available

Check-in times

Normal check-in and boarding gate deadlines

Within Canada90 minutes45 minutes*20 minutes
To/From the U.S.120 minutes60 minutes20 minutes
International (includes Mexico & Caribbean)120 minutes60 minutes30 minutes
Caracas, Venezuela180 minutes90 minutes60 minutes
Tel-Aviv, Israel180 minutes75 minutes60 minutes

* Exception 20 minutes for flights departing from Toronto City Airport (YTZ)


Through check-in

  • This is not available for stand-by passengers. 

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Dress code

  • Air Canada understands the appeal of wearing comfortable clothing while traveling. We also know that styles have changed, making certain trends more mainstream than they used to be. However, a balance must be struck between comfort, fashion and the image we need to uphold as employees of Air Canada. The following dress code is designed to preserve comfort, while also ensuring that anyone traveling on our passes reflects our company brand.   
  • Acceptable Attire
  • Basic jeans (bootcut/straight/skinny) 
  • Dress pants/Chinos/Capris
  • Polos/sweaters/button-down shirts/blouses
  • Dresses/Skirts
    (knee-length and longer) 
  • Closed-toe shoes 
  • Unacceptable Attire
  • Any jeans other than basic (i.e.: ripped, dyed, embellished, autographed, studded, neon-colored, crumpled, ill-fitting, etc. if it isn’t basic, it isn’t allowed!)
  • No Shorts, Bermuda’s, Cut-offs, Yoga pants, Sweatpants
  • No Tank tops, T-shirts, Strapless tops, Undershirts, Sports shirts, Hoodies
  • No Mini Dresses/Skirts (above the knee and shorter)
  • No Flip-flops, Sandals, Running shoes, Work boots, Rain boots  
  • Strictly enforced:
    • Your appearance should be clean, neat and modest. Any clothing that is stained, dirty, see-through, ripped, revealing, or otherwise compromises a neat appearance is not permitted.
    • Any kind of athletic wear is not permitted (sweats, yoga pants, running shoes, etc.)
    • The style counts, NOT the designer. For example, designer jeans that are ripped are not permitted.
    • All employees are personally held accountable for their attire and the attire or their friends and family members etc., traveling on pass privileges. 
      Overnight flights: After take-off, you may change into something more comfortable, such as yoga pants or loungewear. Whatever you change into must be clean and appropriate for public areas nighties, pyjamas, and other sleepwear are not permitted. Please note however, you must change back into your pre-boarding attire before the plane lands.   Children Ages 12 and under We recognize that children’s clothing is generally more casual than what is worn by adults. As long as they are clean, neat and in good condition, the following items are permitted for children in addition to what is permitted in the adult section above:
    • Shorts
    • T-shirts
    • Running shoes
    • Hoodies

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Infant safety seats

  • Air Canada is bound by Transport Canada regulations with regards to acceptable child restraint devices (with the exception of the CARES™ child restraint device). Only approved child restraint devices can be used on board Air Canada aircraft. All approved devices must fit between the armrests of the seat. They must be installed according to the directions on the device and secured using the seat belt fitted on the aircraft seat. For safety reasons, child restraint devices are not permitted in the Executive First Suites. Child safety seats accepted for in-flight use:
    • Models manufactured in Canada after January 1, 1981 must bear the National Safety Mark, which indicates the number of the standard(s) to which the restraint device conforms: CMVSS 213 for a child restraint device or 213.1 for an infant restraint device;
    • Models manufactured to United States standards:
      • Models manufactured between January 1, 1981 and February 25, 1985 must bear the following label:
        "This child restraint system conforms to all applicable Federal Motor Vehicle Safety Standards."
      • Models manufactured on or after February 26, 1985 must bear the following two labels:
        "This child restraint system conforms to all applicable Federal Motor Vehicle Safety Standards" and "THIS RESTRAINT IS CERTIFIED FOR USE IN MOTOR VEHICLES AND AIRCRAFT" (in red lettering).
    • Foreign-built car seats must adhere to Transport Canada regulations.
    • CARES™ child restraint devices: CARES™ child restraint devices are designed for children ages 1 to 4, weighing between 10-20 kg (22-44 lbs), whose height is 100 cm (40 inches) or less and who are capable of sitting upright. They must be used within the limitations specified by the manufacturer (as indicated on the label), and must display the following:
      • Legible CARES™ label with approval standards (FAA approved in accordance with 14 CFR 21.305 (d) and approved for aircraft use only).
      • Part number 4082-1 on label
      • Please note that CARES™ child restraint devices cannot be installed in the Executive First Suite.
    Devices not accepted for in-flight use:
    • booster seats* and belly loops,
    • vest or harness type devices,
    • Little Cargo® seats (notwithstanding any claims from manufacturer(s) that they are approved for use in aircraft).

Unaccompanied minors

  • Not applicable on ZED travel