Aeroitalia S. p. A., XZ
(known as "Aeroitalia")
Index:
Aeroitalia S.p.A.
(known as "Aeroitalia")
Passports
For international travel each passenger must have a valid passport and relevant visas for the final destination and for all stopover points en route, in case offloading should be necessary.
Aeroitalia is not responsible for missing or invalid documents.
Flight Listing Policy and Procedures
Booking/Listing must be processed through myIDtravel only.
If you want to refund a confirmed tickets make sure to cancel your reservation 72 hours before flight departure.
Embargo
See myIDTravel embargo section.
Check-in
For confirmed tickets, web check-in is available on the Aeroitalia.com website 24 hours before flight departure.
For stand-by tickets and if travelling with a child or infant, check-in must be completed at the airport check-in desk, no earlier than 3 hours before departure.
Concession holders are subject to offloading and will be boarded last. At the gate, they must position themselves at the back of the queue.
Important: passengers must not arrive at the airport without having previously requested their tickets.
Through Check-in
Not allowed for standby travel.
Baggage Policy
The following baggage is included in concession tickets:
| Type | Size | Weight |
| Small backpack / handbag | 40 × 30 × 20 cm | — |
| Hand baggage | 55 × 40 × 20 cm | Max 10 kg |
| Checked baggage | 80 x 50 x 30 cm | 1 PC × 23 kg |
| Infant | 1 PC x 2kg + Stroller |
Important: Through check-in of luggage is not allowed when travelling on standby tickets.
For staff concession ticket holders, no compensation is provided in case of baggage damage or theft during transport. It is strongly recommended to take all necessary precautions to ensure the safety and integrity of personal belongings while travelling.
Identification
All employees and beneficiaries (direct and indirect) must show their company ID card or a photocopy of the same upon request.
Special Services
Special services (WHEELCHAIR, PETC, etc.) are not available for ZED/concession tickets.
Unaccompanied Minors (UM)
Unaccompanied minors holding ZED/concession tickets are not accepted.
Dress Code
Appropriate, tidy and in line with common standards of good taste.
The following are not permitted:
• Flip flops, slippers, tank tops, shorts and bermuda shorts
• Swimwear and beach clothing
• Sports clothing
• Garments displaying offensive text and/or images that may damage the Company’s image
Failure to comply with this rule may authorise airport operators to deny boarding.
No-Show
In the event of a no-show by passengers holding confirmed travel concessions, the tickets will no longer be usable or refundable. Please refer to instructions provided in myIDTravel platform under XZ ID Agreements.
Refund Policy
Cancellations and refunds must be requested following instructions in myIDTravel platform under XZ ID Agreement. EU Regulation (EC) No. 261/2004 does not apply to passengers travelling free of charge or at a reduced fare.