Virgin Australia Airlines Pty Ltd., VA
(known as "Virgin Australia")
Virgin Australia – ID Travel Information
Helping you travel with ease and confidence.
Contact Information
For all ZED ticket enquiries, please contact:
- Email: myIDTravel@virginaustralia.com
- Operating Hours: 7 days a week, 6:00am – 8:00pm (AEDT)
⚠️ Do not contact Virgin Australia’s Guest Contact Centre for non-revenue related queries. They are unable to assist.
Booking Travel (Flight Listing & Management)
- All bookings and changes must be made via myIDTravel.
- Once booked, your eTicket will be sent to your nominated email address.
- If you are not uplifted (not seated) on your original flight, airport staff may roll you to the next available flight on the same day.
- Important:You cannot be rerouted. To change routing, a new ticket must be purchased.
This guide is divided into two sections:
- Long-haul International Flights (VA01–VA29)
- Domestic & Short-haul International Flights
Long-haul International (VA01–VA29)
Operated by Qatar Airways on behalf of Virgin Australia (Australia ↔ Doha).
Cabin Access
- Eligible travel may include Business Class or Economy (depending on reciprocal agreements with your airline).
- Downgrade refunds are available only where a reciprocal arrangement exists. Confirm with your Staff Travel Office.
Baggage Allowance
- Carry-on:
- Economy: 1 × 7kg, plus one personal item
- Business: 2 × 15kg combined, plus one personal item
- Checked baggage (weight system):
- Economy: 30kg
- Business: 40kg
- Maximum per bag: 32kg (safety limit)
Lounge Access
- Standby Business Class tickets do not include lounge entry.
Check-in & Boarding
- Online check-in (confirmed tickets only): Opens 48 hours before departure.
- Airport check-in: Opens 3.5 hours, closes 1 hour before departure.
- At Australian ports (BNE, MEL, SYD, PER): Use Qatar Airways check-in counters.
- At Doha: Economy check-in is in the main terminal (see departure boards for zone/row).
Dress Code
To maintain a professional standard, the following applies:
- Required standard: Smart casual. Clothing must be neat, tidy, undamaged, and fit appropriately.
- Acceptable items:
- Smart jeans or chinos (no rips/distress)
- Polo shirts, collared shirts, or blouses
- Dresses and skirts at or below knee length
- Plain sneakers, closed-toe shoes, or boots
- Office-style sandals (not beachwear)
- National dress (formal/cultural attire)
- Children (12 years and under): More casual clothing permitted.
- Not permitted:
- Distressed or torn jeans
- Activewear, gym wear, or athleisure
- Shorts of any style
- Flip-flops, thongs, or beach sandals
- Caps, hats, or headwear (unless religious/cultural)
- Revealing, sheer, or see-through clothing
- Clothing with offensive, vulgar, or graphic slogans/images
Special Service Requests (SSR)
Requests must be made in advance via myIDTravel@virginaustralia.com.
Available:
- Blind/low vision, deaf/hard of hearing
- Wheelchair (stairs/ramp, onboard, or in hold)
***
Domestic & Short-haul International (All Other VA Flights)
Baggage Allowance
- Carry-on: Allowance varies by cabin class (see Carry-on Baggage page).
- Checked baggage:
- Economy: 1 × 23kg
- Business: 2 × 32kg
- Additional baggage may be purchased via Manage Your Booking.
Lounge Access
- Standby Business Class tickets do not include lounge entry.
- Single-entry passes may be purchased separately.
Check-in & Boarding
Domestic Flights
- Online check-in: Opens 48 hours, closes 45 minutes before departure.
- Bag drop: At least 45 minutes before departure.
- Standby guests: Issued a standby boarding pass; seats allocated ~30 minutes before departure.
- Confirmed guests: Receive boarding pass and seat allocation at check-in.
- If multiple VA flights are booked on one PNR, all segments will be checked in together.
International Flights
- Online check-in: Not available.
- Standby guests: Wait until seat confirmation (approx. 60 minutes before departure) before proceeding through immigration/security.
- Confirmed guests: Must check in and drop bags at least 90 minutes prior.
Boarding reminders
- Gates close 10 minutes before departure.
- Flights will not be held for late guests.
- Refresh the Virgin Australia app for uplift status.
- Printed boarding passes available upon request.
Dress Code
- Minimum standard: Shoes, bottoms (shorts/pants/skirts), and a top.
- Thongs and singlets are acceptable.
- Offensive clothing will result in denied boarding.
Special Service Requests (SSR)
Requests must be made in advance via myIDTravel@virginaustralia.com.
Available for standby bookings:
- Blind/low vision, deaf/hard of hearing
- Wheelchair (stairs/ramp, onboard, or in hold)
- Carer assistance
- Young person travelling alone
- Non-English speaker
- Nervous flyer
- Medical care required
Additional for confirmed bookings:
- Meet & Assist
- CPAP or medical equipment
- Service animal in cabin
- Mobility devices (battery-powered)
- Portable oxygen concentrators
- Cabin seat wheelchair assistance
Not available:
- Unaccompanied Minors
- Special meals
- Pets in cabin
***
Applicable to All Services
Refund Information
Space-Available (Standby) Refunds
- Submit via myIDTravel (ideally immediately after travel date, before PNR purge).
- Out-of-sequence refunds may take up to 12 weeks.
- Processing fees are non-refundable for partially used tickets.
Downgrade Refunds
- Requests must be made within 7 days of travel.
- Only available where Virgin Australia has a bilateral agreement.
Positive-Space Refunds
- No refunds if the traveller fails to cancel at least 24 hours before departure.
Ticket Expiry
- Refund requests must be made within 3 months of ticket issuance.
- Tickets expire after this period and cannot be refunded.
✈ For more information, visit virginaustralia.com or contact your airline’s Staff Travel Office.
Virgin Australia Airlines Pty Ltd., VA
(known as "Virgin Australia")
Virgin Australia – ID Travel Information
Helping you travel with ease and confidence.
Contact Information
For all ZED ticket enquiries, please contact:
- Email: myIDTravel@virginaustralia.com
- Operating Hours: 7 days a week, 6:00am – 8:00pm (AEDT)
⚠️ Do not contact Virgin Australia’s Guest Contact Centre for non-revenue related queries. They are unable to assist.
Booking Travel (Flight Listing & Management)
- All bookings and changes must be made via myIDTravel.
- Once booked, your eTicket will be sent to your nominated email address.
- If you are not uplifted (not seated) on your original flight, airport staff may roll you to the next available flight on the same day.
- Important:You cannot be rerouted. To change routing, a new ticket must be purchased.
This guide is divided into two sections:
- Long-haul International Flights (VA01–VA29)
- Domestic & Short-haul International Flights
Long-haul International (VA01–VA29)
Operated by Qatar Airways on behalf of Virgin Australia (Australia ↔ Doha).
Cabin Access
- Eligible travel may include Business Class or Economy (depending on reciprocal agreements with your airline).
- Downgrade refunds are available only where a reciprocal arrangement exists. Confirm with your Staff Travel Office.
Baggage Allowance
- Carry-on:
- Economy: 1 × 7kg, plus one personal item
- Business: 2 × 15kg combined, plus one personal item
- Checked baggage (weight system):
- Economy: 30kg
- Business: 40kg
- Maximum per bag: 32kg (safety limit)
Lounge Access
- Standby Business Class tickets do not include lounge entry.
Check-in & Boarding
- Online check-in (confirmed tickets only): Opens 48 hours before departure.
- Airport check-in: Opens 3.5 hours, closes 1 hour before departure.
- At Australian ports (BNE, MEL, SYD, PER): Use Qatar Airways check-in counters.
- At Doha: Economy check-in is in the main terminal (see departure boards for zone/row).
Dress Code
To maintain a professional standard, the following applies:
- Required standard: Smart casual. Clothing must be neat, tidy, undamaged, and fit appropriately.
- Acceptable items:
- Smart jeans or chinos (no rips/distress)
- Polo shirts, collared shirts, or blouses
- Dresses and skirts at or below knee length
- Plain sneakers, closed-toe shoes, or boots
- Office-style sandals (not beachwear)
- National dress (formal/cultural attire)
- Children (12 years and under): More casual clothing permitted.
- Not permitted:
- Distressed or torn jeans
- Activewear, gym wear, or athleisure
- Shorts of any style
- Flip-flops, thongs, or beach sandals
- Caps, hats, or headwear (unless religious/cultural)
- Revealing, sheer, or see-through clothing
- Clothing with offensive, vulgar, or graphic slogans/images
Special Service Requests (SSR)
Requests must be made in advance via myIDTravel@virginaustralia.com.
Available:
- Blind/low vision, deaf/hard of hearing
- Wheelchair (stairs/ramp, onboard, or in hold)
***
Domestic & Short-haul International (All Other VA Flights)
Baggage Allowance
- Carry-on: Allowance varies by cabin class (see Carry-on Baggage page).
- Checked baggage:
- Economy: 1 × 23kg
- Business: 2 × 32kg
- Additional baggage may be purchased via Manage Your Booking.
Lounge Access
- Standby Business Class tickets do not include lounge entry.
- Single-entry passes may be purchased separately.
Check-in & Boarding
Domestic Flights
- Online check-in: Opens 48 hours, closes 45 minutes before departure.
- Bag drop: At least 45 minutes before departure.
- Standby guests: Issued a standby boarding pass; seats allocated ~30 minutes before departure.
- Confirmed guests: Receive boarding pass and seat allocation at check-in.
- If multiple VA flights are booked on one PNR, all segments will be checked in together.
International Flights
- Online check-in: Not available.
- Standby guests: Wait until seat confirmation (approx. 60 minutes before departure) before proceeding through immigration/security.
- Confirmed guests: Must check in and drop bags at least 90 minutes prior.
Boarding reminders
- Gates close 10 minutes before departure.
- Flights will not be held for late guests.
- Refresh the Virgin Australia app for uplift status.
- Printed boarding passes available upon request.
Dress Code
- Minimum standard: Shoes, bottoms (shorts/pants/skirts), and a top.
- Thongs and singlets are acceptable.
- Offensive clothing will result in denied boarding.
Special Service Requests (SSR)
Requests must be made in advance via myIDTravel@virginaustralia.com.
Available for standby bookings:
- Blind/low vision, deaf/hard of hearing
- Wheelchair (stairs/ramp, onboard, or in hold)
- Carer assistance
- Young person travelling alone
- Non-English speaker
- Nervous flyer
- Medical care required
Additional for confirmed bookings:
- Meet & Assist
- CPAP or medical equipment
- Service animal in cabin
- Mobility devices (battery-powered)
- Portable oxygen concentrators
- Cabin seat wheelchair assistance
Not available:
- Unaccompanied Minors
- Special meals
- Pets in cabin
***
Applicable to All Services
Refund Information
Space-Available (Standby) Refunds
- Submit via myIDTravel (ideally immediately after travel date, before PNR purge).
- Out-of-sequence refunds may take up to 12 weeks.
- Processing fees are non-refundable for partially used tickets.
Downgrade Refunds
- Requests must be made within 7 days of travel.
- Only available where Virgin Australia has a bilateral agreement.
Positive-Space Refunds
- No refunds if the traveller fails to cancel at least 24 hours before departure.
Ticket Expiry
- Refund requests must be made within 3 months of ticket issuance.
- Tickets expire after this period and cannot be refunded.
✈ For more information, visit virginaustralia.com or contact your airline’s Staff Travel Office.