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helping airline employees along their ZED journey

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United Airlines, Inc., UA

(known as "United Airlines")

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COVID-19 notices:

To align with our customer policy, all United employees, retirees, United Express employees, interline employees, and their pass riders are required to properly wear an approved face covering or mask at all times in public spaces in and around United airports (including ticket counters, gates, baggage claim, baggage service offices, and United Club locations), and on United and United Express aircraft, for the duration of the flight, except when eating and drinking, when traveling. The only exception is for children under 2 years of age. Airport locations may not have face masks avaiable, so we strongly recommend employees, retirees, and pass riders bring their own masks or face coverings. Failure to adhere to this face covering policy in all United airport locations or on United flights will result in refusal of travel. For additional information, visit our "What to expect when you fly" webpage.


 

Due to Chinese government regulations, flights to mainland China are currently capacity controlled to 75% of capacity for both revenue and pass travel. Please consider this capacity control and be prepared for alternate travel plans when booking travel to China.

 

The Government of China has issued entry restrictions for passengers traveling to mainland China. Only Chinese nationals and those with passports which are exempt from this rule will be allowed to enter. To see if you will be allowed to travel, please contact the Chinese Embassy. Additionally, Chinese passport holders must complete an epidemic and health questionnaire in the WeChat app every day for 14 days prior to (and including) the day of your flight to China. Completion of the app questionnaire is a requirement for boarding flights to mainland China. For more information, visit the Embassy of China in the US and the Civil Aviation Administration of China websites. Finally, United advises you that all passengers entering mainland China will be administered a COVID 19 test and must undergo a 14-day compulsory quarantine at their own expense. United strongly urges our passengers to obtain a COVID-19 test in the U.S. and confirm a negative result.


Due to Australian government regulations, United's SFO-SYD flights are currently capacity controlled to 50 passengers, both revenue and pass travel.  Please consider having alternate options at this time. SYD-SFO flights are not capacity controlled at this time.

 

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Flight listing policy and procedures

Flight listings must be made at least 48 hours in advance of travel for international flights and 12 hours in advance for all other flights. Travelers may not book multiple leisure bookings in different cabins over the same routing for the same trip; the desired class of service, based on eligibility per the ZED agreement signed with United, shold be specifid at the time of booking.

Must make their flight listing via the UA Web Flight Listing Tool (available through the ID90T website www.id90travel.com

  • Username:  XXemp    (XX = your two letter airline code)
  • Password:  ### (### = your billing code/three digit ticket designator)

IMPORTANT TO KNOW WHEN LISTING:

  • THE NAME OF THE ETICKET MUST MATCH EXACTLY THE NAME ON THE LISTING.
  • IF THE ETICKET WAS ISSUED AS A ROUNDTRIP, THE LISTING MUST BE CREATED ROUND TRIP.

Once the PNR is created changes to the itinerary - dates and/or flight numbers- can be done calling our ePass desk at +1-866-359-3727. It's open 24/7. There is no fee for this type of change.

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Refunds

All refunds for unused tickets or lower cabin travel than purchased (when agreement allows) need to be submitted no later than a year after the ticket was issued. Refund request should be requested as soon as is practical, to allow time for re-submission, should there be any issues with the refund process.

Refunds for unused tickets should be processed through the same tool from which the tickets were purchased. For instance, if the ticket was purchased from myIDTravel, then the refund should be requested through myIDTravel.

Refunds for traveling in a lower cabin than purchased (when agreement allows) should be submitted on united.com. When completing the refund request form, there is no need to log into a MileagePlus account. On the form, please provide an explanation of the reason for the refund, such as, "Purchased travel in C class, but accomodated in Y class." Allow up to 14 days for the refund request to be processed.

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Embargoes

There are no embargoes in place at this time.

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Flights Included, Excluded

All United Express flights operated by Mesa-YV, Republic-YX, SkyWest-OO, Go Jet-G7, Commutair-C5 and Air Wisconsin-ZW are included.

Codeshare flights operated by Star Alliance or other codeshare Partners are excluded, as are ferry/positioning or cargo-only flights.

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Temporary change to SFO-PVG-SFO service

Flights to/from Shanghai (PVG) will make an intermediate stop in Seoul (ICN) to replace the crew, but deplaning and boarding of passengers is not permitted. United will continue to monitor the situation and evaluate the schedule as needed.

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Pets

Employees of other airlines and their family members may bring a cabin pet on-board a United flight (subject to limitations by destination, aircraft, and cabin). Reservations for pass travelers are not needed in advance, but other policies and fees match that of revenue travelers. For more information, please visit the United.com in-cabin pets page.

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Baggage

Checked baggage

  • Employees, retirees and their travel eligibles are exempt from the first bag checked fee, up to a maximum of 50 lbs. (23 kgs). All pass riders pay excess and overweight baggage fees consistent with customer charges.

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Dress code

  • Beginning May 4, 2020 until further notice, all pass travelers will be required to wear face masks that fully cover the nose and mouth and do not contain any vents when pass traveling on United and United Express flights. Face masks do not need to be placed on children younger than 2 years of age. Face shields, if worn, must also be worn with a face mask. Federal law requires all travelers to wear a face mask in the airport, including customer service counters, airport lounges, gates and baggage claim, and on board during their entire flight.
  • Pass riders’ overall appearance should be well-groomed, neat, clean and in good taste.
  • Attire should be respectful of fellow revenue passengers, employees and pass riders.
  • Pass riders may wear denim attire (such as jeans), shorts that are no more than three inches above the knee and athletic shoes when traveling in Coach or Business cabin.

 The following attire is unacceptable in any cabin but is not limited to:

  • Any attire that reveals a midriff.
  • Attire that reveals any type of undergarments.
  • Attire that is designated as sleepwear, underwear, or swim attire.
  • Mini Skirts
  • Shorts that do not meet 3 inches above the knee when in a standing position.
  • Form-fitting lycra/spandex tops, pants and dresses.
  • Attire that has offensive and/or derogatory terminology or graphics.
  • Attire that is excessively dirty or has holes/tears.
  • Any attire that is provocative, inappropriately revealing, or see-through clothing.
  • Bare feet
  • Beach-type, rubber flip-flops

CUSTOMER SERVICE'S JUDGEMENT WILL PREVAIL IN ALL MATTERS PERTAINING TO THE DRESS CODE.

 

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Check-In and clearance procedures

Pass travelers may check in up to 24 hours in advance using the United mobile app (available or Apple and Android mobile devices), United.com, or an airport kiosk. For international trips, travelers may also scan their passport themselves using the United app or an airport kiosk.

You may load your booking to the United app prior to check-in by selecting the "My United" button at the bottom of the screen, then selecting the "Trips" button, then entering the booking details requested. Be sure the "Add to my trips" selector is switched on. This will then save your retrieved trip to your app for future reference, as well as to make check-in easier. This will also activate the Travel Ready Center, which will advise you of any documentation you need to travel, such as passport, COVID vaccination certificate, COVID test results, etc., and within 3 days before travel, will allow you to upload the documents for review, making your process at the airport easier.

United mainly uses a Standby Automation Process to clear seats for pass travel. Seats are normally automatically cleared 30 minutes before departure for domestic US flights and 1 hour before departure for international flights. Some flights may be cleared earlier or later depending on flight loads and/or operational status of the flight. If your mobile phone number and/or email is saved to your booking, you will get a text message or email once your seat has been cleared. As long as you've loaded your booking to the United App, you may then see your boarding pass(es) on the app and may board when your group is called. Should you wish to change your seat, as long as the boarding agent has not restricted the flight to gate control, you may also change your seat assignment using the United app. If you do not have the United app, didn't save your mobile phone number and/or email address when making your booking, and/or did not save the booking to or check in using the United app, please watch the gate TV monitors to see when you have been cleared with a seat, and ask the agent for a paper boarding pass at that time. Agents will ask for identification when issuing a paper boarding pass.

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Advisories

Effective August 13, 2018 the following stations will no longer accept cash as a form of payment. Only credit and debit cards will be accepted as forms of payment for departure taxes and other applicable fees.

  • BZE (Belize City)      
  • BOG (Bogota)
  • EZE (Buenos Aires)
  • GUA (Guatemala City)
  • LIM (Lima)
  • MGA (Managua)
  • UIO (Quito)
  • SJO (San Jose)
  • SAP (San Pedro Sula)
  • SAL (San Salvador)
  • SCL (Santiago)
  • TGU (Tegucigalpa)

LIR (Liberia), PTY (Panama City) and RTB (Roatan) transitioned to cashless stations earlier this year.  Due to local government regulations we are still required to accept cash in GIG (Rio de Janeiro) and GRU (Sao Paulo).