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United Airlines, Inc., UA

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COVID-19 notices:

To align with our customer policy, all United employees, retirees, United Express employees, interline employees, and their pass riders are required to properly wear an approved face covering or mask at all times in public spaces in and around United airports (including ticket counters, gates, baggage claim, baggage service offices, and United Club locations), and on United and United Express aircraft, for the duration of the flight, except when eating and drinking, when traveling. The only exception is for children under 2 years of age. Airport locations may not have face masks avaiable, so we strongly recommend employees, retirees, and pass riders bring their own masks or face coverings. Failure to adhere to this face covering policy in all United airport locations or on United flights will result in refusal of travel. For additional information, visit our "What to expect when you fly" webpage.

Starting with departures  from the U.K. on December 28th, 2020, all travelers age 5 and older, originating from the U.K. and traveling to the U.S. will need to show proof of a negative molecular COVID-19 test (such as PCR or LAMP) or antigen test taken within 72 hours of departure. This is being implemented to ensure the safety of customers and employees after the identification of a new COVID-19 strain in the U.K. The only exemption will be for travelers making a connection in the U.K. from other international locations.

While not required to perform the test at the airport, information on accessing an approved test on-site can be found on the London Heathrow Airport COVID-19 Test for Travel page.

All U.K. originating travelers will be required to check-in with a Customer Service representative to verify proper testing documentation.


Current HKG airport regulations require that all passengers arriving in HKG either be admissable to HKG, or must have confirmed onward seat assignments with a paper boarding pass for the onward flight upon arriving in HKG. Therefore, effective July 6, 2020, and continuing indefinitely, flights operating SFO-SIN and SIN-SFO with an intermediate stop in HKG will be prohibited for space available travel. Firm (positive-space) bookings are not impacted by this directive, nor are bookings made to originate or terminate travel in HKG (ex: SFO-HKG, SIN-HKG, HKG-SIN, or HKG-SFO).

Due to Chinese government regulations, flights to mainland China are currently capacity controlled to 75% of capacity for both revenue and pass travel. Please consider this capacity control and be prepared for alternate travel plans when booking travel to China.


The Government of China has issued entry restrictions for passengers traveling to mainland China. Only Chinese nationals and those with passports which are exempt from this rule will be allowed to enter. To see if you will be allowed to travel, please contact the Chinese Embassy. Additionally, Chinese passport holders must complete an epidemic and health questionnaire in the WeChat app every day for 14 days prior to (and including) the day of your flight to China. Completion of the app questionnaire is a requirement for boarding flights to mainland China. For more information, visit the Embassy of China in the US and the Civil Aviation Administration of China websites. Finally, United advises you that all passengers entering mainland China will be administered a COVID 19 test and must undergo a 14-day compulsory quarantine at their own expense. United strongly urges our passengers to obtain a COVID-19 test in the U.S. and confirm a negative result.

Due to Australian government regulations, United's SFO-SYD flights are currently capacity controlled to 50 passengers, both revenue and pass travel. This 50 passenger capacity control will remain in effect until August 1, 2020, when it will decrease to 30 passengers, through at least August 7, 2020. Please consider having alternate options at this time.


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Flight listing policy and procedures

Flight listings must be made at least 48 hours in advance of travel for international flights and 12 hours in advance for all other flights. Travelers may not book multiple leisure bookings in different cabins over the same routing for the same trip; the desired class of service, based on eligibility per the ZED agreement signed with United, shold be specifid at the time of booking.

Must make their flight listing via the UA Web Flight Listing Tool (available through the ID90T website

  • Username:  XXemp    (XX = your two letter airline code)
  • Password:  ### (### = your billing code/three digit ticket designator)



Once the PNR is created changes to the itinerary - dates and/or flight numbers- can be done calling our ePass desk at 1 866 359 3727, it's open 24/7. There is no fee for this type of changes.

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  • Travel to/from Cuba is restricted until futher notice.

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Flights Included, Excluded

All United Express flights operated by Mesa-YV, Republic-YX, SkyWest-OO, Trans States-AX, Go Jet-G7, Shuttle America-S5, Commutair-C5 and Air Wisconsin-ZW are included.

Codeshare flights operated by Star Alliance or other codeshare Partners are excluded.

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Temporary mainland China and Hong Kong service suspension

In response to the continued drop in demand, United is suspending operations to Chengdu (CTU), Beijing (PEK), Shanghai (PVG), and Hong Kong (HKG) until April 24, 2020. United will continue to monitor the situation and evaluate the schedule as needed.

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Employees of other airlines and their family members may bring a cabin pet on-board a United flight (subject to limitations by destination, aircraft, and cabin). Reservations for pass travelers are not needed in advance, but other policies and fees match that of revenue travelers. For more information, please visit the in-cabin pets page.

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Checked baggage

  • Employees, retirees and their travel eligibles are exempt from the first bag checked fee, up to a maximum of 50lbs. All pass riders pay excess and overweight baggage fees consistent witn customer charges.

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Dress code

  • Beginning May 4, 2020 until further notice, all pass travelers will be required to wear face masks that fully cover the nose and mouth and do not contain any vents when pass traveling on United and United Express flights. Face masks do not be placed on children younger than 2 years of age. Face shields, if worn, must also be worn with a face mask. Federal law requires all travelers to wear a face mask in the airport, including customer service counters, airport lounges, gates and baggage claim, and on board during their entire flight.
  • Pass riders’ overall appearance should be well-groomed, neat, clean and in good taste.
  • Attire should be respectful of fellow revenue passengers, employees and pass riders.
  • Pass riders may wear denim attire (such as jeans), shorts that are no more than three inches above the knee and athletic shoes when traveling in Coach or Business cabin.

 The following attire is unacceptable in any cabin but is not limited to:

  • Any attire that reveals a midriff.
  • Attire that reveals any type of undergarments.
  • Attire that is designated as sleepwear, underwear, or swim attire.
  • Mini Skirts
  • Shorts that do not meet 3 inches above the knee when in a standing position.
  • Form-fitting lycra/spandex tops, pants and dresses.
  • Attire that has offensive and/or derogatory terminology or graphics.
  • Attire that is excessively dirty or has holes/tears.
  • Any attire that is provocative, inappropriately revealing, or see-through clothing.
  • Bare feet
  • Beach-type, rubber flip-flops



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Effective August 13, 2018 the following stations will no longer accept cash as a form of payment. Only credit and debit cards will be accepted as forms of payment for departure taxes and other applicable fees.

  • BZE (Belize City)      
  • BOG (Bogota)
  • EZE (Buenos Aires)
  • GUA (Guatemala City)
  • LIM (Lima)
  • MGA (Managua)
  • UIO (Quito)
  • SJO (San Jose)
  • SAP (San Pedro Sula)
  • SAL (San Salvador)
  • SCL (Santiago)
  • TGU (Tegucigalpa)

LIR (Liberia), PTY (Panama City) and RTB (Roatan) transitioned to cashless stations earlier this year.  Due to local government regulations we are still required to accept cash in GIG (Rio de Janeiro) and GRU (Sao Paulo).