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South African Airways, SA

(known as "South African Airways")

  1. REFUNDS- please can tickets in myIDTravel as usual for Refund, we follow up on them monthly. 
  2. We try to refund in under 90 days or sooner, so if not received in 60 days send an enquiry to StaffTravel@flysaa.com to escalate it for you with the ticket details and the date you submitted your request on the refund link (point 1) as it is a manual process.
  3. Flights excluded- Flight not operated as a scheduled SAA flight under the 3 digit flight number
  4. It is forbidden to carry items in favour of third parties as per International Standards.
  5. The passenger will be held responsible for all items in their possession,do not leave baggage unattended.
  6. Baggage 1 PC for adults and children
  7. Hand Baggage- 1 piece not exceeding 8kg 56cm (l) 36cm (w) 23cm (h) 1 small handbag or small laptop bag  
  8. Excess baggage-The regular fullfare passenger rates apply
  9. For general information refer to www.flysaa.com  
  10. Check in times are strictly as follows:
  11. Domestic flights close 40 minutes prior, we recommend 1 hour prior to departure.
  12. Regional/International flights,we recommend check-in 2-3 hours prior to departure
  13. The Dress code is smart casual for staff travellers using ZED travel on SAA. Travellers must be neat, clean,well-groomed and presentable at all times. South African Airways reserves the right not to accept any ZED passenger for travel who does not conform to an acceptable and presentable dress code.
  14. Travel insurance is advised for medical travel insurance that provides cover for the entire journey, and all unforeseen expenditure, from departure from origin until end of journey.
  15. Unaccompanied minors are not accepted on ZED tickets, travellers must be older than 16 years.
  16. Passport, visa, health and entry requirements are passengers own responsibility and liability. Ensure documents are valid:passports, visas, health requirements must be in orderl. SAA will not be held liable for these costs.
  17. All travellers must ensure that they check the current Health Requirements when travelling to ensure they have the necessary tests in regards to Country Health requirements at the time of travel i.e. Yellow Fever on return from some countries and on arrival back into South Africa etc 
  18. Please check full baggage details included items that may not be accepted on flights in our commercial website, which is updated continously.   
  19. For further details when planning to travel on South African Airways,please refer to our passenger website  https:// www.flysaa.com
  20. For queries that are not covered here email StaffTravel@flysaa.com