Sunrise Airways SA, S6
(known as "Sunrise Airways")
Index:
Booking
Please proceed with booking through myIDTravel. Sunrise Airways flights can be booked until 1 hour before the flight.
It may be mandatory to issue round trip bookings for itineraries to some destinations. Please check entry requirements for each country, including visa, vaccination and entry form requirements.
Should you have any technical issues with booking process, please contact us by e-mail: crcsupport@Sunriseairways.net.
Ticketing
Sunrise Airways is an E-ticket airline. An e-ticket with flight details and PNR code will be sent to email on file.
Cancellation
All changes must be made through myIDTravel. Note that airport staff may not be able to assist with changes to bookings – so please ensure you have access to myID whilst travelling so you can log on to make changes.
Please proceed with booking cancellation through myIDTravel. If you wish to reroute you will need to cancel and make a new booking.
For those eligible for confirmed space travel, bookings not used must be cancelled at the latest 72 hours before departure. There will be no entitlement to a refund of the booking price if the reservation has not been cancelled on time. It is not permitted to book a flight and then present a standby booking at check-in, without previously cancelling booked flight 72 hours before departure.
Refunds
Refund requests for unused and partially used bookings must be done via myIDTravel. Unused S6 bookings will be refunded up to 6 months after issuance. After that period, refunds will not be possible.
Please submit your refund request in the normal way via myIDTravel - retrieve PNR to cancel your flight segment and do the refund (total/partial) in myIDTravel. IMPORTANT: For the moment, once a refund is requested via myIDTravel, we need to process it manually. In all refund cases after the request is made on myIDTravel, please also send an email to crcsupport@Sunriseairways.net to trigger the refund.
Credit will be made only to the same credit card account used to purchase the booking. Full refunds are processed within 30 working days after the submission of the refund request. No statements on the refund status will be given, if 30 working days have not passed since the date of the refund submission.
Please note, that no shows with firm bookings (R1/S1) will not be refunded.
Check-in
Online check-in is not available for standby (ZED-MIBA) passengers. Boarding passes will be issued at airport check-in. Check-in must completed not later than 60 minutes before scheduled departure time.
Baggage allowance
- Checked baggage: 1 piece up to 23 kg.
- Cabin baggage: 1 piece up to 05 kg (Embraer 120 Aircraft) or 10 kg + 1 personal item (backpack, purse, laptop bag). Personal items must be placed under the front passenger seat during the flight, except for the passengers seated in the front row, who must place all baggage in the overhead bin.
For more info about dimensions, please check www.Sunriseairways.net. Excess baggage charges may be collected by S6, at its discretion, at the applicable fares.
Special requests
In case you would like to add further services to your booking (like pets, sports equipment, special baggage, etc.), they will need to be booked and paid at the airport on the date of flight. All prices are available in our website www.Sunrise Airways.com.
Connecting flights
Sunrise Airways offers connecting flights for ZED-MIBA tickets. At the transfer airport, if you have your boarding pass, you can proceed to the gate. If you do not have a Boarding Pass, you must go to the check in counter.
Boarding policy
Sunrise Airways staff has a priority in the order of boarding. When there are two or more ZED-MIBA passengers travelling on the same flight, the time of check-in at the station where you are boarding your flight will determine the onload/offload order. Leisure passengers holding R2 (and R1) bookings are subject to offload in case of overbooking in favor of revenue passengers.
Code of Conduct
All beneficiaries must be, in all circumstances, discreet, respectful and cooperative with respect to all the staff, but also towards commercial customers. Discretion and cooperation with the flight attendants and the ground staff are really appreciated.
Dress Code
When traveling on Sunrise Airways, we welcome casual dress attire.
Acceptable attire
- Shirts with sleeves and collars, t-shirts
- Jeans/denims
- Dress slacks
- Skirts and dresses
- Jogging suits
- Dress shoes, open-toed shoes, sneakers and sandals
Not Acceptable
- Torn, ragged, slashed, dirty, frayed, low cut, skimpy, or revealing
- Offensive or sexually oriented inscriptions or messages
- Halter/tube/midriff tops
- Beach or swim wear
- Flip flop/shoes that are dirty, stained or worn
The airport duty staff’s judgement will prevail in all matters pertaining to the dress code.
Unaccompanied Minors
Unaccompanied minors (under the age of 16) are not permitted when traveling on ZED tickets.
Seats availability
Sunrise Airways does not inform about seat availability. Please do not call or email asking for this information.
Term and Conditions
https://www.Sunrise Airways.com/en/conditions-of-carriage