Qantas Airways Limited, QF
(known as "Qantas")
Index:
*** IMPORTANT INFORMATION ***
Covid-19 Travel Information:
Updated 19 February 2021
Some Australian states and territories have introduced new measures, including additional health and safety protocols, in response to Coronavirus that may impact your travel.
Before booking and before you travel, ensure you check the latest government travel requirements, which may include mandatory health declarations, use of face masks, entry permits, pre-approval and quarantine (possibly at your own expense), or you could be denied entry.
Flight listing policy and procedures
Flight listings are required by staff travellers for all Qantas and Jetstar flights.
Flight listings must be made at least 24 hours prior to travel.
Staff travellers without a listing may be refused travel.
Qantas flight listings:
- E-tickets purchased through myIDTravel and issued by Qantas (081 ticket stock) are automatically listed for travel at the time of booking.
- E-tickets purchased through myIDTravel and issued by your own airline (ticket stock is not 081) or e-tickets purchased directly with your airline require a listing to be made.
- Flight listings should be made via https://www.myidtravel.com/myidlisting/.
If you do not have your airline's log-in access to myIDTravel, please contact your staff travel office for the applicable Userid and password. - If you are experiencing problems listing via the myIDTravel website, please ensure your e-tickets have been issued correctly. If the issue continues and travel is imminent please email shrstafftravelinterline@qantas.com.au or call +61 1300 303 411 (select option 1) with your details (including passenger name/s, airline, e-ticket number/s, flight and date details) for assistance in making a listing.
Jetstar flight listings:
- Bookings purchased via myIDTravel and issued by Jetstar are automatically listed for travel at the time of booking.
- If your airline has an IET agreement for travel on Jetstar services operated by a QF code-share flight number and e-ticket has been closed to QF carrier-code, a listing must be made with Jetstar prior to airport check-in
- Listings can be made by contacting Jetstar on the following numbers between 0600 - 2030 (Australian Eastern Standard Time):
Australia: 1300 042 394 or +61 3 8668 8277
Singapore: 800 852 9510
New Zealand: 0800 284 510
Other countries: +61 3 8668 8277
Refunds
Qantas:
- Refund requests for wholly unused e-tickets will be processed automatically.
- Partially used e-tickets will be processed manually and can take up to 8 weeks from receipt of refund request.
- Downgrade refunds will be processed manually and can take up to 8 weeks from receipt of refund request. Please email a copy of your boarding pass, booking reference, ticket number and passenger details to shrstafftravelinterline@qantas.com.au to have your downgrade refund actioned.
- E-tickets with an issue date exceeding one (1) year are not eligible for refund.
Jetstar / Jetstar Asia / Jetstar Japan:
- Refund requests for future dated segments will be processed via myIDTravel.
- Refund requests for past dated segments will be processed manually and can take up to 8 weeks from receipt of refund to process. To request a refund for a past dated flight segment. Please email shrstafftravelinterline@qantas.com.au to request a refund for your past dated Jetstar booking or contact the Jetstar Tradeline by calling:
Australia: 1300 042 394 or +61 3 8668 8277
Singapore: 800 852 9510
New Zealand: 0800 284 510
Other countries: +61 3 8668 8277
- The Call Centre is open 7 days a week, 0600 - 2030 (Australian Eastern Standard Time).
- Bookings with an issue date exceeding six (6) months are not eligible for refund.
Embargoes
LAX-JFK-LAX flights are permanently embargoed.
Flights Excluded
All QF flight numbers NOT operated by Qantas or Jetstar aircraft - ie. codeshare services
LAX-JFK-LAX flights are permanently embargoed.
Baggage
- Qantas economy class commercial baggage allowances apply for staff travellers.
- Refer to qantas.com for full details.
- Note that even if your baggage meets the requirements, we may refuse to carry it if it is not properly and securely packed.
- Remember that no single item of checked baggage may exceed 32kg (70lb) and all cabin baggage must fit under the seat in front of you or in an overhead locker, including musical instruments.
- If you exceed the baggage allowance, you must pay any applicable excess baggage charges.
- Jetstar, Jetstar Asia and Jetstar Japan checked baggage allowance is 20kg.
- Additional baggage can be purchased for Jetstar, Jetstar Asia and Jetstar Japan flights. Please contact the Jetstar Tardeline and have your booking details available.
- Please note that excess baggage fees are non-refundable.
Check-in
Check In Times
International: 90 - 120 minutes before scheduled departure timeDomestic: 45 - 60 minutes before scheduled departure time
Online Check-In
Online check-in is available for staff travellers. Go to www.qantas.com (or download the Qantas app) and Manage Booking to check-in online.
NOTE: You can check-in online within two hours of flight departure for all Trans-Tasman and Australian domestic flights. For all other international destinations you can check-in online within four hours of flight departure. If you check-in for your flight earlier than the recommended times you’ll be checked-in to standby.
Checking in at the Airport
Sydney Australia
- T1 - Sydney International Terminal. Qantas flights QF1-QF399. Check-in at Economy check-in desks.
- T2 - Jetstar Sydney Domestic Airport. Jetstar domestic flights operate from this terminal.
- T3 - Qantas Sydney Domestic Airport. Qantas Domestic flights QF400-QF1599 and QantasLInk flights 1600 and above operate from this terminal. Check-in at the Check-In Kiosk and follow the prompts on screen.
Other Australian airports
- Self Check-In Kiosks are the fast and easy way to check-in at the airport for domestic flights.
- Where Self Check-In Kiosks are not available go to the Economy class check-in counters.
International Airports
- Self Check-In Kiosks to be used where available. (Not available in all ports). Otherwise, Economy Class check-in desks.
Through check-in
Through check-in is not available to staff travellers with standby (space available/subload/ID) tickets. When planning your journey, make sure that you leave yourself enough time to land and check-in again at any intermediate point.
Dress code
When travelling on Qantas services rebate passengers must maintain a high standard of dress and grooming. Generally speaking you need to be neat, clean and conservative.
Failure to comply with the following minimum standards - which apply when you board and disembark - may result in you being refused boarding or an upgrade, with the final decision on this at the discretion of the local airport management.
| Acceptable | Not Acceptable | |
| Economy Class |
|
|
| Business Class |
|
|
Cabins
- Economy Class
- Business Class
Special service requests
Special meals
Special meals are not available to any rebate passenger, whether on duty or personal travel. If you have specific dietary needs or preferences which mean that you are unable or unwilling to eat or drink any of the items you are likely to be served on board, you must take your own provisions.
Seat requests
Seat requests are not permitted under any circumstances, whether on travelling on duty or personal travel. If the flight is "open", the check-in agent may ask if you want an aisle or a window seat, but this will depend on the commercial load of the flight.
Even if you are assigned a specific seat at check-in, you may be moved, even when onboard the aircraft, if it is needed to accommodate commercial requirements.
Unaccompanied minors
Children under 16 years cannot travel on any kind of staff travel rebate ticket unless accompanied by an adult travelling on the same type of rebate ticket.
Upgrade policy
- NOT applicable
Useful extra information
Back up tickets recommended
- Qantas strongly recommends all employees and their eligible nominees to have comprehensive insurance. We cannot offer any free-of-charge special arrangements if you sustain an injury or contract an illness during your stay away from home, or if you lose money or documents or personal possessions etc.