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Philippine Airlines Inc., PR

(known as "Philippine Airlines")

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Terminal Change in MNL eff 16Jun2023

All Philippine Airlines International flights will now operate in NAIA Terminal 1 in MNL effective 16 June 2023.

Please be advised that all non-revenue (NR), including Staff Travel using ZED,  MUST proceed to the dedicated counter for STAFF TRAVEL - Counter 49 at NAIA Terminal 1.

NR passengers passengers may only proceed to their designated check-in counter for their flight upon advice from Counter 49 that he/she may be accepted to their flight for bag-drop and issuance of their boarding pass/es.

Domestic flights will continue to use NAIA Terminal 2 in MNL.

Please be reminded too that all NRs (ZED/Duty Travel) psgrs have no access to the Business Class lounge in NAIA Terminal 1.

For your information and guidance.

Thank you. 

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Flight listing policy and procedures

  • Airline staff flying PAL / PR on ZED must use the myIDtravel listing tool for listing and ticketing. 
  • It is recommended to list not less than 24 hours before flight departure.
  • Flight listing for space available travel is required.  Passengers without a flight listing may be denied boarding. 
  • Best to book per OW basis to facilitate refund processing.

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Visas and Passports and API

  • Passengers must possess valid tickets and proper travel documents  (i.e. valid passports,  visas/entry permits, health certificates, if required) for all countries to or via which they travel, unless an exemption to that effect is granted by country authorities.
  • PR reserves the right to deny boarding to any traveller who does not hold the appropriate documents for any point to be transited on the route.

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Embargoes

  • An embargo is usually imposed on new flight routes for the first 30 days of operation and codeshared flights not opearted by PAL.

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Flights excluded

  • DOMESTIC FLIGHTS BETWEEN MNL AND BASCO, BUSUANGA,  CALBAYOG, CATARMAN, CATICLAN, OZAMIZ, PAGADIAN, SAN JOSE (Antique), SIARGAO
  • All domestic flights to/from CRK/CEB/DVO/ZAM/ILO  (except if to/from MNL)
  • International (vv) - All charter flights. All codeshare flights not operated by PR
  • PR flight numbers from 3004-3999

*Please note that flight numbers may change. 

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Baggage

  • Standard FBA checked baggage are established based on class of service entitlement,  type of fare within the service and specific points as to origin/final destination.  Piece or weight system may apply. 
  • For FBA details on PAL operated flights, see the PAL website page on Bagge Information: https://www.philippineairlines.com/before-you-fly/baggage-information
  • For Q3/Q4 flghts, due to space restrictions only 10kg allowed.

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Check-in

  • Effective 16 June 2023, all Philippine Airlines International flights will now operate in NAIA Terminal 1 in MNL
    • All non-revenue (NR), including Staff Travel using ZED,  MUST proceed to the dedicated counter for STAFF TRAVEL - Counter 49 at NAIA Terminal 1.
    • NR passengers passengers may only proceed to their designated check-in counter for their flight upon advice from Counter 49 that he/she may be accepted to their flight for bag-drop and issuance of their boarding pass/es.
  • In all other Terminal/Airports (except NAIA Terminal 1 in MNL):
    • When flights are Open: Non-revenue (ZED, etc.) passengers shall be processed and accepted as soon as they check-in.      
    • When flights are Fully Booked: Non-revenue passengers shall be listed on standby.  Accomodation of non-revenue passengers  will be initiated at the counter 45 minutes before ETD and must conform to the provision of the Priority Classification.  Upon release of the boarding pass, non-revenue passengers are advised to clear with CIQ and immediately proceed to the boarding gate.

Check-in times

  • Passengers are requested to check-in at least 3 hours before the scheduled departure time for international flights.

Through check-in

  • Not available.

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Dress code

  • It is the employees' responsibility to ensure that they and their qualified dependents are  aware of and adhere to PAL's dress code.  Those who are improperly dressed will be   denied boarding.  The following dress code must be observed:                                            
    • Casual wear (jeans, t-shirt, polo shirts, blouses, skirt, summer dress, sneakers)
    • At least knee-length walking shorts are allowed for flights to beach destinations only
    • Children must be well groomed and neatly dressed in clothing appropriate for travel
  • The following are not allowed -  sleeveless shirts, short shorts, slippers, sandals, ragged clothing (no patches, holes, stains, tattered/torn wear etc.)
  • In summary, clean, neat and conservative clothing is acceptable.

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Special service requests

Special meals

  • Special meals are not available to any standby / ZED passengers.

Seat requests

  • Seat requests can only be made upon check-in.  However, specific seats assigned upon check-in may be changed to accommodate commercial requirements.

Unaccompanied minors

  • Not applicable for standby / ZED travel.

 

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Refund inquiries

  • Please email PAL myIDTravel