Canaryfly, PM
(known as "Canaryfly")
Index:
Baggage restrictions
Checked baggage:
Checked baggage allowance is one [1] piece per person up to a
maximum of 23kg per piece.
Cabin Baggage: 1 PC MAX 8 kg (45x35x25cm)
Boarding policy
Passengers are requested to move to the departure gate in the boarding time shown in the boarding pass at the latest. If the boarding pass shows a defined seat, the passenger can go straight to the plane. In case there is no seat assigned yet, the passenger should wait by the gate until the gate officer invites him/her to the plane.
Check-in process
Canaryfly check-in
counters. Two hours before and closing 30 minutes
before the flight departure.
Check-in service on Canaryfly's website or
App. From 72 hours and up to 30 minutes before the
flight departure.
Code of Conduct
Eligible Persons must ensure that they do not cause any inconvenience to commercial passengers and that ground staff and cabin crew are not distracted from providing optimal service to such passengers. In addition, Eligible Persons should not wear any visible identification or insignia of their company.
Denied boarding process
In case of denied boarding, the person can ask to airport staff to make any necessary changes if they are not able the person must do it directly through the myIDTravel app and restart the check-in process. If a bag has already been checked, they should be aware that it will need to be collected and re-checked, if applicable.
Documentation requirements
Spanish citizens:
- Children over 14:
• National ID or passport not necessarily current; or
• Driving license issued in Spain.
- Children over 14 are exempt, the person with whom they make the trip being responsible for them.
EU/Schengen citizens
The documentation required is:
• Passport or valid identity document not necessarily in force; or
• A valid Spanish residence permit or one from the Schengen States; or
• Driving license issued in Spain.
Non-EU citizens
The documentation required is:
• Passport or valid travel document; or
• A valid Spanish residence permit or one from the Schengen states, with photograph; or
• Driving license issued in Spain.
Dress code requirements
All staff travellers must dress in good taste and a lack of such attire may cause a refusal of the access for a flight. The following attire will not be accepted on board: sportswear, shorts, beachwear or tracksuits, windcheater, and similar extremes of casual wear.
Embargoes in place
Not embargoes in place at this moment.
Flights included or excluded
PM marketed scheduled flights operated by Canaryfly.
Charter flights, code-share flights operated by third-party partner airlines, and cargo-only operations are strictly excluded from this ZED agreement.
Pet policy (checked or in cabin)
Standby Status: Acceptance of the pet is strictly subject to space availability on the flight. The pet will be cleared at the check in desk after the Passenger is cleared.
Fees and Regulations: Standard companion animal fees apply and must be paid at the airport sales office.
Compliance: The Passenger is solely responsable for complying with all aircraft container dimensions, health certificates, and country- specific import/export restrictions for the animal. Please refer to the animal transport policy on the company’s website.
Special service requests
Special Services cannot be guaranteed for standby Passengers.
Unaccompanied minor policy/processes
Unaccompanied Minor (UMNR) service is not permitted under the ZED agreement for standby travel. All children traveling on a ZED ticket must be accompanied by an eligible adult Passenger holding the same type of ticket on the same flight.
Voluntary change of route policy
Voluntary routing changes are not permitted on the same ticket. If a change of route is required, the Passenger must cancel the original ticket via MyIDTravel, request a refund, and purchase a completely new ticket for the new route.