PAL Airlines LtD, PB
(known as "PAL Airlines")
Index:
Flight Listing Policy and Procedures:
All ticketing, listing, changes and cancellations must be processed via myIDTravel. Tickets are refundable up to one year from issue date.
Flights Excluded:
All Code-shares and Charter filghts.
Boarding Policy:
When there are two or more interline employees travelling on the same flight, boarding is awarded to the passengers in the order they presented themselves at check in.
Check-In Times:
Airport Check-in up to 2 hours in advance. Check-in must be completed 45 minutes before scheduled departure times.
Baggage:
Each guest is permitted to check two pieces of baggage at no charge providing the items meet the following size and weight allowance:
Checked bags must not exceed a combined total weight of 50 pounds, and their maximum size must not exceed 62 linear inches.
Where a bag exceeds the maximum requirements, it can still travel as Excess Baggage and will be subject to fees as well as space and weight availability for transport.
Baggage will be checked to the PAL Airlines final destination as indicated on the guest's itinerary.
Carry On Baggage:
- One free piece of carry-on baggage and one personal item per guest in a paid seat.
- Maximum size carry on is 21x9x15 inches
- In addition, one personal item such as a small purse, personal laptop bag or diaper bag.
Child/Infant Baggage Allowance:
Lap Held Infant
- Two pieces of infant equipment (i.e. infant restraint system, playpen or stroller) are permitted at no charge.
Fare Paying Child/Infant
- One piece of child/infant equipment (i.e. infant restraint system, playpen or stroller) will be permitted at no charge in addition to the checked baggage allowance.
Dress Code:
Business Casual - Jeans in good repair are acceptable.
Infant Safety Seats
If you wish to use an infant seat, you will be required to purchase a child ticket as they will require a seat.
Unaccompanied Minors
PAL Airlines does not accept unaccompanied minors for standby travel. Dependent children under the age of 16 years may not travel unless accompanied by an adult.
Special Service Requests
Please call our Reservations Centre at 1-800-563-2800 at least 48 hours to flight departure to add any SSR requests.
Changes/Cancellations
Please contact PAL Airlines Reservations at 1-800-563-2800 at least 24 hours in advance with your reservation number or you will be no showed and cancelled.
Please have your confirmation/reservation number ready.
Refunds
Tickets are refundable up to one year from issue date via the myIDTravel tool.
Refunds for wholly unused tickets will be processed automatically and the myIDTravel fee will be refunded.
For partial refunds or fare differential, please contact PAL Airlines Reservations at 1-800-563-2800 or reservations@palairlines.ca to complete the refund process.
If you need further assistance please contact reservations@palairlines.ca with your Airline and employee number.