SWISS International Air Lines Ltd., LX

(known as "SWISS")

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Travelling 

Travelling requires careful planning.
Entry and transit regulations can vary by destination and may include restrictions, registration requirements, or other preparations.
It is therefore important to check the latest transit and entry requirements before you travel.
The following link can help you plan your journey:

• SWISS Travel regulations 

Find all supportive info on swiss.com or on flyedelweiss.com

• 'Travel briefing' 
• 'Travell preperation' (SWISS/LX)
• 'Travel information ' (edelweiss air/WK)

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General

• Mileage accrual and redemption are not permitted on ID tickets. Travel on an ID ticket does not include any benefits associated with frequent flyer programme membership.
• ID travellers have no entitlement to special services or additional benefits. Any requests for seat reservations, lounge access, special meals, excess baggage allowances, or similar services are subject to availability and the airline's discretion and may be declined.
• In general, passengers travelling on any type of ID duty or private ticket, whether in Economy or Business Class and even when holding a confirmed reservation, are not eligible for airport lounge access.
• If desired, lounge access may be purchased separately at the applicable public rates (no ID discount available). The following options are available:
  1.SWISS Lounges in Zurich (ZRH) and Geneva (GVA): Lounge vouchers can be purchased on swiss.com. Please note that vouchers are non-refundable.
  2. Aspire Lounge at Zurich Airport: Access can be purchased directly online for a fee.

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Flight listing/booking policy and procedures

For all airlines:

• Listing/booking is mandatory for NIET (myID) and IET tickets (ID according to agreement in place).
• For passenger figures/loads do not contact our Call Centers or Airport ATO .
• List for one flight only (precautionary listings for more than one flight or in more than one class are not allowed).

For ZED/MIBA Airlines :

Generally for NIET and IET travel

• Check passenger load figures and availability directly in myIDTravel. Please do not contact our Call Centers or Airport Ticket Offices (ATO) for load information. Please note that SWISS will not respond to enquiries regarding flight loads or booking situations.
• Waitlisted confirmed bookings on Edelweiss flights (WK/LX8xxx) are not automatically confirmed. We recommend checking availability and load figures regularly and rebooking online if necessary.

myidtravel carrier (NIET)

• myIDTravel is a self-service tool.
• Create, modify, rebook, or cancel your ID-trip booking exclusively via myIDTravel.
  (Do not use swiss.com or flyedelweiss.com to cancel ID-trip bookings.)
• Access myIDTravel using your company's dedicated login link.
• Listings/bookings can be made up to 90 days before departure (excluding the travel date), unless otherwise agreed.
• Booking confirmations are sent directly to your email address.
• Travel partner and companion entitlements are managed by your employing company.

non-myidtravel carrier (IET)

• Confirmation of your LX listing will be sent directly to your email address.
• If you hold an open IET ticket and require an LX listing, please contact interline@swiss.com  for ticket revalidation.
• Contact myidtravel@swiss.com only if you experience technical issues during the listing or cancellation process for an LX flight.

Listing for SN/LY staff with ID00R2/B2/ID90R2 (acc. to Neighborhood Agreements)

Listings for ID tickets based on a Neighbourhood Agreement and issued on a carrier designator other than LX (e.g. ID00R2/N2) cannot be processed through myIDTravel. Please send your listing request by email to: interline@swiss.com

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Visas and Passports & API/ESTA

Travelers are responsible for obtaining all required travel documents, including passports, visas, and vaccination certificates, and for ensuring that these documents are valid before departure. SWISS accepts no responsibility for missing, invalid, or incomplete travel documents. Any fines or costs imposed on SWISS as a result of non-compliance with official entry, transit, or immigration requirements will be charged to the traveler.
Entry and transit regulations may change at short notice. It is therefore essential to verify the latest requirements before each journey. The following resource can help you plan your trip: SWISS Travel regulations 

• USA  An approved ESTA and completed Advance Passenger Information (API) are required for eligible travelers. Please review the applicable requirements before travel more... 
• INDIA  A valid visa is generally required for travel to India, including certain transit scenarios. Please verify the latest requirements before your journey more...
• SOUTH AFRICA  Additional documentation may be required for travelers under the age of 18 when travelling to or from South Africa. 
• CANADA   Citizens of visa-exempt countries must obtain an Electronic Travel Authorization (eTA) before flying to or transiting through Canada. Certain exceptions apply, including for U.S. citizens more...
• UNITED KINGDOM  Special entry requirements apply. Nationals of selected countries may require an Electronic Travel Authorisation (ETA) before travel more...

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Wetleased flights on behalf of SWISS

SWISS cooperates with several partner airlines that operate selected flights on behalf of SWISS under wet-lease agreements. Flights with numbers in the ranges LX 001-2999 and LX 8000-8999 operated by the airlines listed below are considered SWISS-operated flights and are not codeshare flights:

• Austrian Airlines (OS)
• Edelweiss Air (WK)
• Helvetic Airways (2L)
• airBaltic (BT)

These wet-leased flights are eligible for ZED and MIBA travel.

Important: For travel on LX8xxx flights operated by Edelweiss Air (WK), passengers must carry a printed paper e-ticket itinerary/receipt, as it may be required during the journey.

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Embargoes

• LX 3000-4999 (code-share flights)
• LX 7400-7899 (train & bus)
• LX 9000-9999

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Baggage

• Related to the ZED bag rule - SWISS (LX) & Edelweiss Air (WK) offers free bag allowance to their ID Traveler as follows:.  

          Economy:           1 Piece x23kg/50lb
          Premium Eco :    2 Piece x23kg/50lb
          Business:           2 Piece x32kg/70lb

• The carriage of baggage of ID travelers is also subject to the space availability and any weight restrictions which may apply to the flight. For excess baggage the regular full-fare passengers rules apply and it must be paid in full at the normal rates. Check also www.swiss.com
• Specific restrictions apply to the transportation of certain objects in an aircraft. Find more details on www.swiss.com or flyedelweiss.com

In accordance with the ZED Baggage Agreement, SWISS (LX) and Edelweiss Air (WK) offer the following free checked baggage allowance for ID travellers:

• Economy Class: 1 piece up to 23 kg (50 lb)
• Premium Economy Class: 2 pieces up to 23 kg (50 lb) each
• Business Class: 2 pieces up to 32 kg (70 lb) each

Please note that the acceptance of baggage for ID travellers is always subject to space availability and any operational weight restrictions applicable to the flight. Any baggage exceeding the above allowance will be charged according to the standard excess baggage rules and rates applicable to regular revenue passengers. Before travelling, please also review the baggage and dangerous goods regulations published on www.swiss.com

In addition, certain items are subject to specific transport restrictions or may be prohibited from carriage altogether. For further information, please refer to: www.swiss.com or flyedelweiss.com

Checked baggage

• In accordance with international aviation security regulations, passengers are not permitted to carry baggage, packages, documents, or other items on behalf of third parties.
• For information on through-checked baggage, please refer to the "Check-in & Times" section below.

Cabin baggage

• Passengers may carry one piece of hand baggage in accordance with international standards or the allowance applicable to the respective SWISS booking class. 
• Hand baggage must not exceed the permitted size and weight limits and must be light enough for you to place it in the overhead compartment without assistance.  For the latest hand baggage regulations, please refer to  www.swiss.com.

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Boarding policy 

Standby travel 

• STAR Prio  LX77
• MIBA Prio  LX78
• ZED  Prio   LX87
• Without a listing  LX92

Firm travel

• Confirmed flights have a higher prio. However, if flight is waitlisted above prio applies. 

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Check-in & times

• Check-in procedures and deadlines may vary by airport. Please consult www.swiss.com for the latest airport-specific information.
• Online check-in is available for both ID firm and ID standby travel.
• Online check-in opens 23 hours before departure.
• Unless otherwise specified, passengers should complete check-in at least 60 minutes before the scheduled departure time.
• Self-service kiosks may be used once the listing/booking has been completed.
• Mobile check-in is also available for tickets issued through myIDTravel.
• Further check-in information can be found at www.swiss.com.

Security measures for flights to US

• In addition to the controls of electronic devices already introduced, travelers to the USA might now also face short interviews at check-in, document check or gate. 
• SWISS Economy passengers departing from Geneva must check in at least 90 minutes prior to departure. Check-in times for business class travelers remain unchanged.
• Departing from  Zurich, SWISS recommends that its passengers are at the airport at least three (3)  hours before departure.
• We recommend checking in online the evening before departure.
• Passengers travelling to the United States are requested to arrive at the airport in due time before departure.

Through check-in

• Through check-in is generally available for passengers travelling on firm ZED and MIBA tickets.
• Through check-in may not be available for standby (space-available) passengers.
• Through check-in is not available for certain itineraries, including connections via the USA, India, GRU/GIG (São Paulo/Rio de Janeiro), or flights involving PG (Bangkok Airways), due to technical, immigration, or customs requirements.
• Where customs or immigration regulations require it, baggage must be collected at the first airport of entry and rechecked for onward travel, regardless of whether the connection is domestic or international. Please ensure that you comply with all applicable immigration requirements.
• India: Additional requirements may apply. ID standby and firm-booked transit passengers should carry their passport, paper ticket, and boarding pass at all times, as they may be required to leave and re-enter the airport terminal during the transfer process.
• Additional through check-in restrictions or local procedures may apply. When planning your journey, please allow sufficient time at intermediate airports in case re-check-in is required.
• For journeys originating outside Switzerland, through-checking baggage on separate tickets is often not possible due to technical limitations. In such cases, passengers are advised to allow at least two additional hours for their connection.

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Special Service

Other Services

• Special meals cannot be pre-ordered for passengers travelling on rebate (ID) tickets.
• Advance seat reservations are not available for passengers travelling on ID tickets.

Special Assistance

• Children under 16 years of age may only travel on a rebate ticket when accompanied by an adult travelling on the same type of rebate ticket. The UMNR (Unaccompanied Minor) service is available for children aged 16 to 17 years travelling on firm-booked ID tickets. This service is not available for standby travel.
• Wheelchair assistance for passengers with reduced mobility can be arranged. Please contact interline@swiss.com prior to travel.
• For blind and/or deaf ID travellers different rules apply:
• 1. Deaf alone may travel standby or firm booked.
  2. Deaf or blind accompanied by a hearing/blind dog may travel with a firm booking *
  3. Blind and deaf passengers  with or without a dog may only travel firm booked.
  In such cases the medical assistance request must be registered by emailing  interline@swiss.com at least one week before departure. SWISS reserves the right to refuse travel if prior notification has not been received.*
  
  * Note: travel on standby tickets may be denied boarding. Travel firm-booked 

PETC (Pet in Cabin)

• Passengers must provide their own soft-sided pet carrier.
  The carrier must not exceed 55 x 40 x 23 cm (118 cm total dimensions / 46 in) and the combined weight of the pet and carrier must not exceed 8 kg (17 lbs). The carrier must fit under the seat in front of the passenger.
• Only one pet carrier per passenger is permitted.
• PETC is subject to availability and load restrictions.
• PETC is always subject to an excess baggage charge (paid at the airport), regardless of the amount of hand baggage carried.
• Passengers are responsible for complying with all import, transit and entry regulations, as well as obtaining the required documentation before travel. 
• PETC must be registered in advance. Requests should be sent to interline@swiss.com
• Detailed information, including the required check-in form, can be found on www.swiss.com

     PETC Restrictions

• Additional restrictions may apply for travel to certain countries, including the USA and Canada. Please consult www.swiss.com for the latest requirements.
• Important for travel with dogs to the USA: Due to CDC import requirements, AVIH and PETC bookings for dogs may be subject to restrictions depending on the country of origin. These restrictions do not apply to cats. Please refer to www.swiss.com for current details.

AVIH (Animals in Hold)

• SWISS does not provide the AVIH (Animal in Hold) service for ID passengers travelling under foreign airline agreements.

Bicycles

• Bicycles (BIKE) are subject to available capacity. For advance information or assistance, please contact interline@swiss.com.

Sports Equipment

• Most sports equipment is included within the applicable free baggage allowance and can be transported without additional charge.
• Charges apply if the baggage allowance is exceeded in terms of number of items, size, and/or weight (paid at the airport).
• Further details are available on  swiss.com or  flyedelweiss.com.

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Dress code on SWISS & Edelweiss air

All ID beneficiaries flying with SWISS or Edelweiss must comply to a dress code, which meets the SWISS or Edelweiss quality image and common standards of the respective class. Failure to observe this dress code may result in a downgrade or even in a refusal to be accepted for travel. Dressing more elegantly and having a well-groomed appearance can provide the opportunity to get a seat in a higher class. All in all, the look matters!

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Ticketing & Travel Info

Ticket payment

Payment with 3D secure authentication ,also known as  Visa Verified , Master Card Secure Code, Amex Safe Key or  Diners Protect buy. 

Basically 3D Secure is an payer authentication service to prevent fraud in online credit card transactions. It also makes buying ID tickets safer.
Since 2019 it's an European wide security standard, which must be applied for all credit cards issued by banks in EEA & CH. 

What does that mean for you? You get an additional  simple step in the payment process to confirm your identity. Or in some cases you may not need authentication due to exemptions. This depends on your issuing bank. 

IMPORTANT : Your card needs to be activated for 3D Secure beforehand. So contact your issuing bank to make sure you have it. 

Standby travel 

• ID tickets can be used out of sequence

LX flights operated by WK 

Important: It's mandatory to travel with paper printed e-ticket!

We strongly recommend to print out your e-ticket confirmation and keep this receipt throughout your journey. Especially recommended for EDW short-term listings as well bookings which were originally on waitlist and confirmed within 25 hours before departure.

BUE/SAO flights

• If the ID standby traveler boards in BUE (EZE) with low chances to continue its trip in SAO (GRU) and gets offloaded in  SAO, then a new ticket for SAO-ZRH is needed. 
• Therefore we recommend to buy a separate ID standby backup ticket for BUE-SAO.
• BUE station allows to board standby passangers as there are more possibilities in SAO to fly to EU with other carriers than out of BUE.
• Mind, in case the ID passenger is offloaded in SAO, no refund will be done retrospectively for its BUE-ZRH ID flight coupon.
• In case ID passenger is offloaded or downgraded in SAO with a BUE-SAO-ZRH ID ticket the regular refund procedures apply - see here under 'Refund Info'

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Cancellation Info

Always cancel your flights before departure if you are not travelling to avoid being marked as a no-show. Please use the same tool to cancel the booking that you used to make it.

If you have already checked in for a SWISS flight but will not be travelling, please make sure you check out (cancel your check-in) before departure. This frees up your seat for other travellers and allows you to make changes to your booking/listing if required. 

How to check out

1. Go to SWISS.com and open Check-in 

2. Retrieve your booking using your booking reference (PNR) and last name

3. Open your check-in details

4. Scroll down and select Check out / Cancel check-in

5. Confirm the cancellation

Alternatively, if you have your boarding pass on your mobile device, you can access the check-in page via the booking and complete the check-out process there.

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Refund Info

myIDTravel ticket

• Important: Always retain your boarding passes and travel documents until your journey has been completed and any refund has been processed. In the event of a system issue, refunds cannot be processed without proof of travel.
• Unused tickets can be refunded online via myIDTravel within one month of the original travel date
• Do not initiate a chargeback through your credit card provider to obtain a ticket refund. SWISS reserves the right to dispute unjustified chargebacks and to recover any associated fees from the cardholder.

Downgrade Refund (DG)

• DG Refunds for travel on SWISS and Edelweiss Air must be requested directly through the SWISS online refund tool within 90 days of travel. The link to the refund tool and further information can be found in myIDTravel > ID Agreements > SWISS.
• No downgrade refund is available for travel on: Aeromexico (AM),  American Airlines (AA),  Avianca (AV), Bangkok Airways (PG), British Airways (BA), Eurowings (EW), LOT Polish Airlines (LO), Saudia (SV)
• No downgrade refund from Business Class to Premium Economy Class is available for:  United Airlines (UA)
• Private jet operators (three-letter airline code) must submit downgrade refund requests to myidtravel@swiss.com 

Payment Failure / Pre-authorised Amounts 

• If ticket issuance fails due to a payment error, the temporary booking (PNR) will be automatically cancelled and a new booking must be created.
• In some cases, the credit card issuer may temporarily reserve or pre-authorise the fare amount. Although the amount may appear as blocked on your account, no charge will be processed if the ticket was not issued. The pre-authorisation is automatically released by the card issuer after a few days. Before attempting a new booking, please ensure that:
  -Your credit card is activated for 3D Secure authentication.
  -You are using a supported web browser.
  -Pop-ups are enabled in your browser settings.

For detailed information, please refer to myIDTravel > ID Agreements.

Other ID ticket

• refund unused ticket at the place of issue

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Contact &Support

If you require assistance, please contact us using the email addresses below.

myIDTravel Support

Please contact myidtravel@swiss.com only if:

• You encounter a technical issue during the booking, cancellation, or refund process for an LX flight.
• Your downgrade refund requires manual processing. Please include a copy of your boarding pass with your request.
• You require additional support related to myIDTravel.

Further information regarding bookings, payments, refunds, and other myIDTravel topics can be found in myIDTravel > ID Agreements.

ID Travel Support

For all other ID travel-related enquiries, please contact: interline@swiss.com  

Feedback & Reimbursement Claims

Important: Please do not use the feedback form on swiss.com for ID travel matters.

If you have a reimbursement claim related to your ID trip, such as baggage expenses or other ID travel-related issues, please contact myidtravel@swiss.com and provide the following information:

• PNR (booking reference)
• Relevant receipts
• Full postal address
• IBAN
• Bank name
• BIC/SWIFT code
• Description of the claim

Providing all required information will help us process your request as quickly as possible. 

Last update  21.08.2026/BSLLX/IR