Corporate Flight Management, Inc., LF
(known as "Contour Airlines")
Index:
Flight listing policy and procedures
Please check to see if Contour Aviation is available in myIDtravel. Reservations staff are only able to assist with ZED partner airline listings & non-eligible companion listings .
You MUST be listed in advance.
We require proof of eligibility for dependents and your eligibles when flying. This can be a print off from your airline's benefits page, internal booking system, or a letter from your HR department/manager. Your eligible's names, relationship to employee, and date of birth should be visible.
At this time, we can not accomodate ZED partner employees & eligibles on Contour charter flights. Only CFM branded business (Contour Airlines) flights are covered. Please do not contact Flight Ops or Dispatch for jumpseating/dead leg/repo flight listings.
Dress code - applies to ALL pass riders
Non-revenue travelers are expected to dress in business casual, not necessarily Sunday best, but try to blend in if you can.
- Dress code is a slightly relaxed business casual for all pass riders.
- No flip-flops or sandals for men; women are allowed dress sandals.
- No clothing with words or graphics of a sexually explicit nature
- No clothing with language that could be remotely perceived as offensive
- No revealing tank tops or strapless tops
- No mini skirts, short shorts or anything you would describe as micro (in this case, less is not more!)
- No ripped or torn clothing
- No lycra pants, yoga pants or workout wear.
- No pajamas
- Remove all company IDs / lanyards
- No foul odor / strong odor / unclean clothes
- Do not discuss any free or reduced rate travel with other passengers
- MEN SHOULD NOT be in basic t shirts; they need to be dress t shirts or a v-neck.
- Jeans are allowed that are CLEAN, free of stains/odors and are NOT "designer" jeans with tears and rips.
No flip flops, board shorts with t shirt, etc. Men can wear dress sandals that cover 1/2 your foot; women may wear slippers as long as it is part of a dress. Single color jeans are acceptable with no rips/tears - fashion jeans with writing/lots of metal are not allowed. Women should not wear strapless tops or spaghetti string tops - undergarments should NOT be visible. Please remove airline lanyards from your neck and/or person as to not draw attention to you. Our planes are small and conversations can carry - passengers are always inquisitive of our business and it is easy to ease drop in on others discussions.
myIDtravel
myIDtravel is presently open for bookings for our ZED travel partners.
All flights are "ticketless", you will receive a 6 digit confirmation number.
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Check-in
Please check-in at least 60 minutes before departure . You may check-in online for SECURITY PASS only, you will still need to present yourself to the gate agent with your credentials. It is important you do carry your government issued ID with you when flying on Contour.
Clearing
Non-revs will be cleared based on time of check-in. We may not clear a flight until 15 minutes before departure. Please allow ample flexibility when flying. We clear in the following order:
- LF team members & eligibles
- LF eligibles NOT flying with team members
- OAL staff & eligibles WITH employee travel agreement
- OAL staff & eligibles - no official agreement and JUMPSEATERS
Changes to Bookings
Jumpseat
Commerical pilots, flight attendants, and dispatchers who can present valid credentials are welcome to jumpseat on Contour flights. You will be asked to fill out a form at our ticket counter prior to issuance of a gate pass/boarding pass and please present that to the Captain as you board. Please remove all forms of airline-identification if you can, unless you are traveling in uniform.
Baggage
LF grants a FIRST BAG FEE waiver for travelers . 2nd bag fee is $20 and each additional is $20. Carry-on items are limited to 30 pounds maximum.
Refunds
Did Not Check In – Requesting Refund Prior to Travel Date
If the traveler does not plan to travel and have not yet checked in for their trip, then simply cancel the PNR/booking reference in myIDtravel. This will refund the unused tickets in Contour Airlines system.
Did Not Check In – Requesting Refund After Date of Travel
Checked In & Did Not Travel
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Please note that it may take up to 30 days for manual refunds to be completed, please do not send multiple e-mails requesting refunds.
Updated: 18 Jul 2019