KLM Royal Dutch Airlines, KL
(known as "KLM")
Index:
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E-tickets only - flight listing procedure
As from January 1st 2013, KLM only accepts electronic ZED-tickets on KLM flights. Interline agreements of airlines that have no e-tickting possibility have consequently been suspended.
All listings on KLM flights with IET-tickets have to be made via MyIDListing - details of the listing methodology via MyIDListing have been provided to your airlines' staff travel department.
In case of a changed travel itinerary, please cancel the affected listing on KLM flights.
Make sure a printed copy of the e-ticket and listing can be shown during the check-in process.
Visas and Passports and API
Always make sure you have all the correct travel documents with you.
Ticketing instruction
Split tickets
A number of KLM-flights consist of a series of separate
destinations, these flights are the so-called tailend-flights (for
example AMS-KUL-JKT) or circle-flights (for example
AMS-SXM-CUR-AMS).
For these combined KLM-routes strict rules apply with regards to
the specific ISA (If Seats Available)-tickets that are to be
requested. On a number of these routes it is compulsory to purchase
specific ISA-tickets before the outbound flight commences, to
ensure that in case of an offload of an ISA-traveler on an
intermediate station (for example due to boarding of commercial
passengers), the ISA-traveler is always in possession of the
required ISA-tickets to continue the journey.
Destinations with compulsory split tickets
In the table below, the KLM-routes are shown for which an ISA traveler is obliged to make use of split tickets.
| Required destination (ex-AMS) | KL flight number | Route details | Coupons to be requested |
| Denpasar (DPS) | KL835/KL836 | AMS-SIN*-DPS-SIN*-AMS | AMS-SIN, SIN-DPS, DPS-SIN, SIN-AMS |
| Jakarta (CGK) | KL809/KL810 | AMS-KUL*-CGK-KUL*-AMS | AMS-KUL, KUL-CGK, CGK-KUL, KUL-AMS |
| Santiago de Chile SCL) | KL701/KL702 | AMS-EZE*-SCL-EZE*-AMS | AMS-EZE, EZE-SCL, SCL-EZE, EZE- AMS |
| Freetown (FNA) | KL511 | AMS-FNA*-ROB*-AMS | AMS-FNA-ROB-AMS |
| Monrovia (ROB) | KL511 | AMS-FNA*-ROB*-AMS | AMS-FNA-ROB-AMS |
On all stations indicated with *) an offload-risk exists.
Destinations with visa restrictions
On some KLM-destinations (ie. KWI, DMM, ABV, KAN, KRT, EBB, KGL) very strict visa rules apply. These rules have a direct effect on the ISA-tickets that are to be requested.
In the table below you find the respective KLM-destinations with these strict visa rules. Always ensure to check www.cibt.nl for the latest visa requirements.
| Required destination (ex- AMS) | KL flight number | Route details | Visa restrictions | Coupons to be requested |
| Muscat (MCT | KL421 & KL422 | AMS-DMM-MCT-DMM-AMS | DMM | AMS-MCT, MCT-AMS |
| Bahrain (BAH) | KL445 & KL446 | AMS-KWI-BAH-KWI-AMS | KWI | AMS-BAH, BAH-AMS |
| Entebbe (EBB) | KL535/KL537/KL539 | AMS-KGL-EBB-AMS | KGL | AMS-EBB, EBB-AMS |
| Kigali (KGL) | KL535/KL537/KL539 | AMS-KGL-EBB-AMS | EBB | AMS-KGL, KGL-AMS |
| Kilimanjaro (JRO) | KL567/KL569/KL571 | AMS-JRO-DAR-AMS | DAR | AMS-JRO, JRO-AMS |
| Dar es Salam (DAR) | KL567/KL569/KL571 | AMS-JRO-DAR-AMS | JRO | AMS-DAR,DAR-AMS |
In case of final destination KWI(via DMM), DMM (via KWI), EBB (via KGL) and KGL(via EBB) the KLM Ground Staff in Amsterdam will only accept the ISA-traveler to the final destination in case a guarantee exists that the traveler can remain on board until the planned final destination. This acceptance procedure has been decided on due to the strict visa regulations, that don’t allow KLM to offload passengers in the intermediate stations.
Destinations with lack of traffic rights
A number of the shown KLM-flights contain routes for which KLM does not have commercial traffic rights. On these routes, it is legally not allowed that KLM issues ISA-tickets. Consequently, in some instances (for example due to an offload) it may be required for the ISA traveler to purchase additional commercial or ISA tickets to reach the final destination.
| Required destination (ex- AMS) | KL flight number | Route details | No KLM-traffic rights | Coupons to be requested |
| Aruba (AUA) | KL765/KL767/KL769 | AMS-AUA-BON*-AMS | AUA-BON | AMS-AUA, AUA-AMS |
| Bogota (BOG) | KL741/KL749 | AMS-BOG-CTG*-AMS | BOG-CTG | AMS-BOG, BOG-AMS |
| Bonaire (BON) | KL765/KL767/KL769 | AMS-AUA*-BON-AMS | AUA-BON | AMS-BON, BON-AMS |
| Cartagena (CTG) | KL741/KL749 | AMS-BOG*-CTG-AMS | BOG-CTG | AMS-CTG, CTG-AMS |
| Curacao (CUR) | KL789 | AMS-SXM*-CUR-AMS | SXM-CUR | AMS-CUR, CUR-AMS |
| Dar es Salaam (DAR) | KL567/KL569/KL571 | AMS-JRO*-DAR-AMS | JRO-DAR | AMS-DAR, DAR-AMS |
| Entebe (EBB) | KL535/KL537/KL539 | AMS-KGL*-EBB-AMS | KGL-EBB | AMS-EBB, EBB-AMS |
| Guayaquil (GYE) | KL751/KL753/KL755 | AMS-UIO*-GYE-AMS | UIO-GYE | AMS-GYE, GYE-AMS |
| Kigali (KGL) | KL535/KL537/KL539 | AMS-KGL-EBB*-AMS | KGL-EBB | AMS-KGL, KGL-AMS |
| Kilimanjaro (JRO) | KL567/KL569/KL571 | AMS-JRO-DAR*-AMS | JRO-DAR | AMS-JRO, JRO-AMS |
| Liberia (LIR) | KL717/KL719 | AMS-SJO*-LIR-AMS | SJO-LIR | AMS-LIR, LIR-AMS |
| Manila (MNL) | KL807/KL808 | AMS-TPE*-MNL & MNL-TPE*-AMS | TPE-MNL & MNL-TPE | AMS-MNL, MNL-AMS |
| Quito (UIO) | KL751/KL753/KL755 | AMS-UIO-GYE*-AMS | UIO-GYE | AMS-UIO, UIO-AMS |
| San Jose (SJO) | KL717/KL719 | AMS-SJO-LIR*-AMS | SJO-LIR | AMS-SJO, SJO-AMS |
| Sint Maarten (SXM) | KL789 | AMS-SXM-CUR*-AMS | SXM-CUR | AMS-SXM, SXM-AMS |
| Windhoek (WDH) | KL575 & KL576 | AMS-LAD*-WDH & WDH-LAD*-AMS | LAD-WDH & WDH-LAD | AMS-WDH, WDH-AMS |
On all stations indicated with *) an offload-risk exists.
In case of an offload or stranding an ISA-traveler will need to take care of purchasing the required tickets to reach the final destination.
Example 1: an ISA-traveler travels on KL785 from
Amsterdam to destination Curacao, but is offloaded on Sint Maarten.
Due to the lack of commercial traffic rights on the route SXM-CUR,
the ISA-traveler will have to purchase a commercial ticket SXM-CUR
(the situation in which an ISA-traveler may have to purchase a
commercial ticket may also occur on the routes JRO-DAR, SXM-BON and
AUA-CUR)
Example 2: on Aruba, an ISA-traveler is accepted
to Amsterdam on a coupon AUA-AMS, however on Bonaire the traveler
is offloaded. In this case the ISA-traveler will still require an
ISA-ticket BON-AMS to be able to reach the final destination
AMS. The ISA-traveler always needs to ensure that this ticket
is available through purchasing the ticket beforehand.
Important
At all times it is the responsibility of the ISA-traveler to be in possession of the correct ISA-tickets to reach the required destination. During an ISA-journey, it is under no circumstances allowed to request ISA-tickets at airports or at local KLM-offices.
Baggage
1PC of maximum 23 kgs, for infants 1PC of 10 kgs. In case of additional baggage, the commercial (excess) baggage policy applies.
Cabin baggage
1 Piece, with dimensions L55cm x W25cm x H35cm and a maximum weight of 12 kgs.
Boarding policy
KLM boards ZED passengers (including KLM staff) according to a
so called PSN-number (Priority Serial Number) - KLM staff with a
ZED ticket will board first, then AF staff, then staff of Skyteam
members, and then all other airline staff.
Crew rest seats will not be allocated to OAL staff members
traveling on ZED-tickets.
Check-in
See www.klm.com for information on time limits for check-in and bagage drop-off. For check-in, please use Self Service Check-In (SSCI) machines at airports. In case check-in via SSCI appears impossible, please consult with a check-in agent.
Always ensure to be on time at the gate.
Dress code
ISA travelers are required to dress appropriately and take care
of their appearance.
This requires neat casual (business) attire and excludes
track/sweat suits, tank tops, flip-flops, shorts and torn and/or
extravagant clothing. Neat and tidy jeans are accepted.
ISA travelers are not allowed to travel in airline uniform on
KLM.
Failure to observe this dress code may result in the refusal to accept the individual for travel.
Special service requests
Not possible for airline staff traveling on standby.
Special meals
Not possible for airline staff traveling on standby.
Seat requests
Not possible for airline staff traveling on standby.
Unaccompanied minors
Not possible for airline staff traveling on standby.
Upgrade policy
Possibly, in case tourist class is overbooked, an upgrade may be offered to airline staff of all ZED partners.
Back-up tickets
KLM local ticket offices will never issue additional or new standby tickets to staff of ZED partners! It is therefore requested that all airline staff are in possession of sufficient back-up tickets to avoid necessity to buy (expensive) commercial tickets.