STARLUX Airlines Co., Ltd., JX
(known as "STARLUX Airlines")
Index:
Notices
JX currently provides concurrence with NIET (listing and ticketing through myIDTravel) only.
Flight listing policy and procedures
- Listing and ticketing via myIDTravel are required for all JX flights. Passengers without a listing will be refused travel, and listings are restricted to " T "class only.
- myIDTravel will automatically create a listing upon purchasing a JX stock (189) ticket. An email of listing confirmation will be sent to the email address entered when the ticket is issued.
- If your travel itinerary consists of multiple segments, it is highly recommended to make listing per every individual segment.
- It is highly recommended that you re-arrange or cancel your listing via myIDTravel at your earliest convenience should you have a change of travel plan to avoid meal wastage of the transporting carrier.
- If you do not have access to myIDTravel, please contact your airline's staff travel team.
Embargos
None on ZED travel.
Visas and Passports and API
- Passengers must possess valid tickets and proper travel documents (including valid visas/entry permits if required) for all countries of destination and points en route, in case offloading becomes necessary for commercial or other reasons.
- Passports, visa and/or entry permit must be valid depending on the regulations of the country concerned.
- Failure to comply with the standard requirement may result in problems with passenger processing and refusal for entry.
- JX reserves the right to deny boarding should there be failure to comply with the standard requirement.
- At airports, name modification services are not available. Passengers with names that do not match their travel documents may be refused travel.
Flights excluded
Codeshare flights not operated by STARLUX Airlines and charter flights.
Check-in
- Minimum check in time: Please present yourself at the Check-in Counter no later than one and a half (1.5) hours before the scheduled departure time.
- Check in Counter: If there is not a designated staff counter at the airport, please proceed to the same check-in counter used by commercial economy passengers.
- Document needed upon check in: Please kindly present your booking reference, ticket number and travel documents upon check in.
- For more details regarding airport check in, please refer to STARLUX website : https://www.starlux-airlines.com/en-TW/check-in-fly/travel-information/check-in-options/airport-check-in
Through check-in
Not applicable.
Dress code
Staff travelers are asked to always wear clothing that is clean and neat.
Clothing may not be offensive or distracting to other passengers. This means clothing that's overly revealing, vulgar, or violates community standards of decency.
Code of Conduct
- Staff travelers must ensure that no disruption or inconvenience is caused to STARLUX's commercial passengers and must not divert the attention of ground staff or cabin crew from providing optimal service to such passengers.
- Staff travelers are prohibited from discussing the costs of their reduced-rate tickets with revenue passengers.
- Staff travelers are required to fully comply with instructions and decisions issued by STARLUX employees on duty.
- Staff travelers may consume alcohol in moderation while in-flight, but cabin crew members will assess the appropriate level of consumption as individual tolerance varies.
- Staff travelers are expected to conduct themselves in a manner consistent with the behavior of any responsible traveler. Verbal or physical assaults will not be tolerated by STARLUX employees, and STARLUX reserves the right to deny boarding to any passenger who engages in such misconduct.
Special service requests
Not applicable for passenger traveling with the staff standby ticket.
Special meals
Not applicable for passenger traveling with the staff standby ticket.
Unaccompanied minors
Children under the age of 16 must travel with an adult on the same ticket type.
Upgrade policy
Not applicable.
Baggage Allowance
- Free checked baggage allowance will apply to passenger traveling with the staff standby ticket as below
- For Adult and Child passenger :
- Long Haul Routes (for traveling to/from US and Europe) : 2 pieces, 23 kg per piece
- Short Haul Routes (for traveling within Asia) : 1 piece, 23 kg per piece
- For Infant not occupied a seat :
- All routes applies 1 piece, 23 kg per piece
- For any other baggage general information, please refer to STARLUX website :
Refund
- Refund request can only be accepted via myIDTravel.com within one year from the day of ticket issuance.
- The refund payment will be returned to the original credit card used to purchase the ticket.
- The myIDTravel coupon fee will only be refunded for a totally unused ticket.
- STARLUX Airlines will complete the refund process within 20 business days after successfully receiving a refund request. Please note that the above timeframe reflects internal processing times within STARLUX Airlines, and the time required for the actual refund to reach your account will still depend on the terms and conditions of each bank.
Seat Requests
Not applicable for passenger traveling with the staff standby ticket.