Air India Express Limited, IX
(known as "Air India Express")
Index:
Flight listing policy and procedures:
- Listing is mandatory.
- For tickets issued through myIDTravel (NiET), listing or changes can be done through myIDTravel system only.
Visas and Passports:
- Travelling staff/family should ensure that they hold a valid passport and a relevant visa for their intended destination and/or via points en-route, incase off-loading situation arises.
- In the absence of a valid passport / visa, staff passengers may be denied check-in & boarding.
Flights excluded:
- All IX scheduled flights not operated by IX.
Baggage:
Checked baggage
- For ZED tickets issued through myIDTravel, check-in baggage will be as mentioned on the ticket.
Cabin baggage
Boarding policy:
- In line with Industry practise, passengers travelling on ZED tickets are assigned a lower boarding priority over revenue passengers.
- Employees of IX and its Group carriers are accorded a higher boarding priority than staff from other airlines travelling on ZED tickets.
Check-in:
- For standby bookings: Report to Staff Travel counter at respective airport with a valid listing and ticket.
Check-in times:
- You can check in at the airport counter up to 1 hours before departure for international and domestic flights.
Through check-in:
- Not available for Standby passengers.
Dress code:
- Staff and their family members are required to wear "Smart Casuals". Clothing should be neat, free of damage and well maintained.
Acceptable attire as below
- Smart Jeans / denim and Chinos that are neat, plain and appropriately fitted. Polo T-shirts, collared or collarless plain T-shirts, Collared Shirt, blouse, smart dress or skirt (knee-length or longer), Sneakers, Boots, Smart casual ladies sandals (flat or heeled), Full professional national dress including appropriate sandals.
- Please note that adherence to the prescribed dress code is mandatory. Air India Express reserves the right to deny travel under ZED to any passenger who is not appropriately attired.
Special service requests:
Special meals
- It is not possible to pre-book special meals while travelling on rebate/standby tickets.
Seat requests
- Seat requests are not permitted on Staff Travel. However, if the flight is wide open, the check-in staff may ask your option for an Isle or Window seat, but this is subject to availability.
- Even if you are assigned to a specific seat during Check-in, this may be changed to accommodate commercial requirements, if any. Staff is expected to cooperate for same.
Child & Infant fare:
- Child fare is same as Adult fare
- 'Infant Fee' applies, INR100 for domestic sector and INR200 for international sector
Unaccompanied Minors:
- Not permitted.
Refunds:
- Tickets that are partially or completely unused can be automatically processed via the myIDTravel system.
- If you encounter any problems with full or partial refund through myIDTravel, send us an email at IXstaffportalqueries@airindiaexpress.com along with a screenshot of the issue you are experiencing.
Additional information:
- No other special service request is permitted when travelling on Standby / Space Available tickets.
- Acceptance of any person in the flight deck is prohibited. Do not make such requests.