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Hawaiian Airlines, Inc., HA

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COVID-19 

As a friendly reminder, due to various travel restrictions and stay-at-home orders, Pass Travel is NOT recommended except for essential travel. 

Due to COVID-19, the State of Hawai‘i has ordered that all persons (both residents and travelers) entering the State of Hawai‘i to self-quarantine for 14 days (or for the duration of their stay in Hawai‘i, whichever is shorter) for all domestic and international airline arrivals to Hawai‘i beginning on 12am, Thursday, March 26.  

As a result, we have decided to make near-term adjustments to our long-haul flight schedules. Our regular flight schedule will be maintained through Wednesday, March 25 to allow guests to return home before we begin suspending most of our North America and International routes for the remainder of March, except for one daily nonstop flight between Honolulu (HNL) and Los Angeles (LAX) and one weekly HNL-American Samoa (PPG) flight. We will also be reducing our Neighbor Island schedule – starting with the suspension of ‘Ohana by Hawaiian service between Honolulu and Kapalua in West Maui effective March 25 – but keep a network that will continue to provide vital connectivity for guests traveling within the state. Please read our press release for full details. Consider changing your flight plans to arrive in Hawaii prior to the quarantine period or make alternate arrangements to get to your final destination. 

  • ​Effective May 8, everyone at our airports (including pass travelers) and in guest-facing areas onboard our aircraft will be required to wear face coverings. We will make disposable face masks available at our check-in counters and gates to offer to guests who don’t bring their own. Visit the Centers for Disease Control and Prevention (CDC) website for recommendations on face coverings.
  • We have been adding blocks to our seat maps to encourage spacing among passengers onboard the aircraft. Add​itional seats in the Main Cabin will be set aside for our Flight Attendants to use as jump seats to distance from each other. We will try to seat families together. Our agents will do their best to accommodate all Pass Travelers within the reduced load factor restrictions. Please ensure you and your eligible pass travelers have alternate options in the event we cannot accommodate you on what appears to be an open flight.
  • As part of our spacing processes, there will only be pre-boarding for our Air Carrier Access Act passengers and First-Class guests. The Main Cabin will be boarded from the back to the front of the aircraft in groups of three to five rows at a time, depending on loads. All guests must remain seated until their row is called to prevent crowding inside the jet bridge and on the aircraft.

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Flight listing policy and procedures

Flight Listing Instructions for Other Airlines (OA) Traveling on a Reduced Rate electronic Ticket (I.E.T.) :  

1.       Call Hawaiian Airlines Reservations Department  at 1-855-325-8948

2.       At the start of the call, you must identify your airline of employment and that you are traveling on an OA Reduced Rate Electronic Ticket.

3.       Provide the agent with your e ticket number (that you received from your airline).

4.       Provide the agent with your date(s) of travel, routing, flight number(s), passenger information (i.e.; date of birth, employee number, date of hire, relationship and passport information for international travel).

5.       The reservation agent will provide you with a HA confirmation number for travel.

 

Traveling with an electronic ticket - Check-in Procedures:

1.       Go to www.hawaiianair.com to check-in 24 hours prior to departure time; or

2.       Six hours prior through the Airport Kiosk; or,

3.       Airport Agent

 

Procedures for Changes at the Airport:

1.       If you don’t make it on the flight because seats were not available, see an airport agent to roll you over to the next flight. This will only be done if requested.

 

 

Changes/Refunds

1. Changes or refund request must be requested through the tool the ticket was issued through (myIDTravel or ID90Travel).

 

 

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Visas and Passports and API

  • See flight listing

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Embargoes

 

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Flights excluded

  • Flights not operated by Hawaiian

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Baggage

  • 1st and 2nd bag is free

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Check-in

  • Traveling on paper ticket - must check in with an agent.
  • Traveling with an electronic ticket - Check-in Procedures:

1.       Go to www.hawaiianair.com to check-in 24 hours prior to departure time; or

2.       Six hours prior through the Airport Kiosk; or,

3.       Airport Agent

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Dress code

We encourage our non-revenue travelers and their guests to wear clothing appropriate for the cabin/route traveled – whether for leisure or company business.  Garments that are unclean, are excessively torn or that include decorations that may cause offense should not be worn.

Without exception, all revenue and non-revenue guests must wear the following items:

  1. Clothing must cover the upper part of the torso, such as tank or halter top
  2. Clothing must cover the lower part of the torso, such as shorts
  3. Swimming attire is not acceptable
  4. For safety reasons, footwear must be worn unless the guest is unable to do so due to a disability or physical condition that prevents them from wearing footwear.”

Unaccompanied minors 

1.09 –Infants and Children  

Infants Under 2 Years of Age 

Hawaiian Airlines reserves the right to request proof of age for infants traveling as lap children and for international travel (e.g. birth certificate copy). For infants departing under 2 years of age and returning as a 2-year-old, a ticket must be issued for the return flight. For complete policy on infants, visit www.Hawaiianair.com

 Neighbor Islands and North America

·         An infant under 2 years of age who travel as a lap child does not need a ticket. However, the adult passenger must request a boarding pass from the airport agent upon check-in. (There are no free baggage allowances for lap children). 

·         If an adult wants an infant less than 2 years of age to occupy a seat, the infant must be issued a ticket. An FTP infant must purchase an FTP ticket and pay the FTP fare plus all applicable taxes. 

International Travel 

·         An infant under 2 years of age who travels to international destinations (with or without a seat) must be issued a ticket and all applicable fees must be paid. 

·         An FTP infant under 2 years of age (with or without a seat) must purchase an FTP ticket and pay the FTP fare plus all applicable fees must be paid.  

Business/First Class Age Requirement  

·         Children under age 10 are not allowed to travel in business/first class 

·         Children ages 10 and 11 may travel in business/first class only when accompanied (in business/first) by an adult pass traveler (18 years or older and traveling with the same boarding priority and date of hire) 

·         Children ages 12 and older may travel in business/first class unaccompanied 

Unaccompanied Minors (UM) 

HA and most other carriers do not extend unaccompanied services (UM) to its employees. Therefore, UM services are not extended to pass travelers on HA and on most carriers. Please see HA's Contract of Carriage, Acceptance of Children, Rule 50 for age requirements. HA Contract of Carriage: Acceptance of Children. 

·         UM's (or children under age 12) traveling on a non-revenue space available ticket, must be accompanied by an adult pass traveler traveling on a non-revenue space available ticket (with the same boarding priority and date of hire) and seated in the same cabin with an adult passenger (see HA Contract of Carriage Acceptance of Children for adult age requirements).  

·         If a pilot or flight attendant is traveling with an UM and ends up taking the jump seat, the jump seat pilot or flight attendant is not eligible to travel with the UM. The UM must travel with an adult pass traveler traveling on a non-revenue space available ticket (with the same boarding priority and date of hire) and seated in the same cabin with an adult passenger. 

·         If an HA/OA employee is traveling on a company business ticket, the UM is not allowed to travel with the HA/OA employee who is traveling on a company business ticket. 

Children Ages 12 and Older 

Children ages 12 and older may travel unaccompanied on all Hawaiian Airlines flights.

Children Under Age 12

·         International Flights: Children under age 12 are accepted for transportation when accompanied on the same flight (with the same boarding priority and date of hire) and seated in the same cabin by a passenger at least 18 years of age. 

·         Neighbor Island and North America Flights: Children under age 12 are accepted for transportation when accompanied on the same flight (with the same boarding priority and date of hire) and seated in the same cabin by a passenger at least 15 years of age. 

Voluntary Downgrade 

Pass travelers may voluntary downgrade to accompany UMs or another pass traveler with different boarding priorities or dates of hire. See Section 1.07 Check-in Procedures for complete details. 

Rear Facing Child Restraint System (Car Seats) 

When traveling with an infant using a child restraint system, pass travelers must do the following: 

·         If a pass traveler checks in for their flight with an airport agent, they must inform the agent at that time that they are intending to use a rear facing car seat. The agent will then enter a remark noting the rear facing car seat, which will allow this to be known at the gate to determine if the car seat can be accommodated on the flight. 

·         If a pass traveler checks in via web, mobile or kiosk, they must inform the gate/control agent prior to the PALL Automation runs: 

This will give the gate agent an opportunity to determine if the car seat can be accommodated on the flight.  For complete rules on Rear Facing Child Restraint Systems (car seats) please visit hawaiianair.com or Click here . 

Upgrade policy

  • Based on boarding priority and time of checkin.