Hawaiian Airlines, Inc., HA
(known as "Hawaiian Airlines")
Check-in Procedures
You may begin checking in 24 hours prior to departure via web or mobile app, and 6 hours prior via airport kiosk. Please observe these minimum check-in times:
- Neighbor Islands: 30 minutes prior to departure
- North America: 45 minutes prior to departure
- International: 60 minutes prior to departure
- PPG Departures: 3 hours prior to departure (early check-in available at the HA counter beginning at 16:00 on day of flight). Note: You must await clearance from a Guest Service Agent before proceeding through the security checkpoint.
Check-In Methods
- Web check-in is available for all domestic and most international flights 1 – 24 hours prior to departure.
- Mobile app is available for domestic departures.
- Airport kiosks are available at most of our stations.
- Counter check-in is available for international departures.
Premium Cabin Check-in Lines
Pass Travelers may not use the Premium (Frist/Business Class) Cabin Check-in lines.
At the Gate
You must be in the immediate vicinity of the boarding area at least 30 minutes prior to departure.
Rollover
If you are standing by for a flight that is full, you may ask the Guest Service Agent to roll you over to the next available flight, as long as the departure time is at least 30 minutes away.
Board Last
Pass Travelers must wait until the Guest Service Agent announces all seat assignments have been cleared before boarding the aircraft. You may use your mobile boarding pass or wait until the agent can issue a paper pass.
Changes and Refunds
Date changes for the same city pairs or refund requests must be requested through the tool used to purchase your ticket (i.e; myIDTravel, ID90Travel platforms).
No Show
If you fail to show up for a flight, the Guest Service Agents will not roll you over to the next flight. You must modify your ticket via the tool used to purchase your ticket and check-in for the new flight.
Visas and Passports
Please ensure that you comply with all standard check-in times and documentation requirements (i.e.; government-issued identification, visa, passport, and other required documents) as outlined in the Domestic Contract of Carriage and International Contract of Carriage.
- All passengers desiring transportation (air or sea) across any international boundary are responsible for obtaining all necessary travel documents and for complying with all government travel requirements. The passenger must present all exit, entry and other documents required by the laws, and, unless applicable laws provide otherwise, shall indemnify the carrier for any loss, damage, or expense suffered or incurred by such carrier by reason of such passenger's failure to do so.
Embargoes
None at this time.
Flights excluded
- Flights not operated by Hawaiian Airlines including Charter flights.
Baggage
Hawaiian Airlines Pass Travelers must abide by HA's standard baggage acceptance rules, policies and limitations, with the following exceptions:
- Pass travelers may check-in two (2) bags free of charge to all locations.
- Visit HawaiianAirlines.com under Contract of Carriage for the weight and size limits and a full list of requirements. Note: for international routes, Pass Travelers will follow the business/first class baggage rule for weight and size.
- Pass travelers may check-in their bags to the final destination on HA flights only.
- If a pass traveler does not make a flight his/her baggage may not be pulled from the flight and HA will not pay for delivery of the baggage.
- Pass travelers may NOT move to an earlier flight if they have checked in for their originally scheduled departure. This policy does NOT affect guests traveling with hand luggage only.
All international flights departing to/from any airport in the United States are subject to the Transportation Security Administration’s Positive Passenger Bag Matching policy. Hawaiian Airlines is strictly bound by this set of regulations and may incur fines if these important rules are not followed.
- Pass Travelers who check luggage onto an international flight and decide not to travel on that specific flight MUST alert an airport agent, to have their baggage removed from the aircraft.
- Guest Service Agents will make every effort to remove checked luggage of Pass Travelers who are bumped from the flight due to space or weight restrictions or other situations beyond their control. However, certain operational circumstances may prevent Airport Operations employees from removing bags in time and may result in remaining onboard the aircraft and traveling without the Pass Traveler.
Dress code
We encourage our non-revenue travelers and their guests to wear clothing appropriate for the cabin/route traveled – whether for leisure or company business. Garments that are unclean, are excessively torn or that include decorations that may cause offense should not be worn. Without exception, all revenue and non-revenue guests must wear the following items:
- Clothing must cover the upper part of the torso, such as tank or halter top
- Clothing must cover the lower part of the torso, such as shorts
- Swimming attire is not acceptable
- For safety reasons, footwear must be worn unless the guest is unable to do so due to a disability or physical condition that prevents them from wearing footwear.
Infants and Children
We may request proof of age for infants traveling domestically as lap children and for international travel (e.g., birth certificate). A ticket must be issued for the return trip if the child reaches their 2nd birthday during their travel.
International Travel
- An infant under 2 years of age who travel as a lap child must pay all applicable taxes and fees. The adult passenger must pay all applicable taxes and fees and request a boarding pass from a Guest Service Agent during check-in. The infant is not eligible for our free baggage allowance.
U.S. Domestic Flights
- An infant under 2 years of age who travel as a lap child does not need a ticket. However, the adult passenger must request a boarding pass from a Guest Service Agent during check-in. The infant is not eligible for our free baggage allowance.
Adult passengers must purchase a ZED ticket and pay all applicable fares, taxes, and fees if they require a separate seat for their infant.
Note: Infants who occupy a seat must be placed in an approved infant safety seat during travel. Visit HawaiianAirlines.com, Rule 12: Acceptance of Children and Infants, for complete instructions and information.
Children under 16 years of age
- Children under 16 years of age may travel only when accompanied by an adult (18 or older) with the same boarding priority and on the same ZED ticket.
Premium Cabin Age Restrictions
- Children under 10 years of age are not allowed to travel in our Premium Cabin (First/Business Class) and MUST be listed in the Main Cabin (Y Class)
- Children under 12 years of age are only allowed to travel in our Premium Cabin when accompanied by an adult (at least 18 years old) with the same boarding priority and date of hire and on the same ZED ticket.
Unaccompanied Minors (UM)
Unaccompanied Minor (UM) service is NOT available to pass travelers. A fare paying passenger may not accompany a child under 12 years of age booked on a Pass Travel ticket. Adult Pass Travelers may not serve as a “pick-up” party for unaccompanied minors traveling on revenue fares using our UM service.
Rear Facing Child Restraint System (Car Seats)
When traveling with an infant using a child restraint system, Pass Travelers must inform the Guest Service Agent about the device during check-in or prior to start of boarding. See complete rules for additional information.
Seat Assignments
The system will attempt to assign seats to Pass Travelers according to boarding priority and time of check-in. It will search for available Aisle, Window, and Middle Extra Comfort seats before searching the rest of the Main Cabin for availability.
Standby List
Hawaiian Airlines mobile app includes an update to the standby list that will make it easier for Pass Travelers to see their boarding priority for their flight. Real-time view of the Standby and Upgrade List which include both non-revenue and revenue travelers. Download Hawaiian Airlines mobile app to take advantage of these features.
- Checked-in travelers (first three letters of surname and first initial) continue to appear according to boarding priority
- Once assigned, a seat number and check mark will appear beside each Pass Traveler who will display on the list according to boarding priority
- Pass Travelers who we cannot accommodate will be shown below those with assigned seats according to their boarding priority along with a double-dash (--) in the Seat column
Note: If you receive a seat assignment, DO NOT board the aircraft until our Guest Service team announces clearance to do so. If you do not have a mobile boarding pass, wait for a paper ticket. Please do not ask to be re-assigned to a different seat.
Seat Upgrade policy
- Based on boarding priority (if eligible per ISTA) and time of check-in.