FlyZed.info

helping airline employees find the right flight listing option

Pick the carrier

Hawaiian Airlines, Inc., HA

Go to top

Flight listing policy and procedures

Flight Listing Instructions for Other Airlines (OA) Traveling on a Reduced Rate electronic Ticket (I.E.T.) :  

1.       Call Hawaiian Airlines Reservations Department  at 1-855-325-8948

2.       At the start of the call, you must identify your airline of employment and that you are traveling on an OA Reduced Rate Electronic Ticket.

3.       Provide the agent with your e ticket number (that you received from your airline).

4.       Provide the agent with your date(s) of travel, routing, flight number(s), passenger information (i.e.; date of birth, employee number, date of hire, relationship and passport information for international travel).

5.       The reservation agent will provide you with a HA confirmation number for travel.

 

Traveling with an electronic ticket - Check-in Procedures:

1.       Go to www.hawaiianair.com to check-in 24 hours prior to departure time; or

2.       Six hours prior through the Airport Kiosk; or,

3.       Airport Agent

 

Procedures for Changes at the Airport:

1.       If you don’t make it on the flight because seats were not available, see an airport agent to roll you over to the next flight. This will only be done if requested.

 

 

Changes/Refunds

1. Changes or refund request must be requested through the tool the ticket was issued through (myIDTravel or ID90Travel).

 

 

Go to top

Visas and Passports and API

  • See flight listing

Go to top

Embargoes

 

Go to top

Flights excluded

  • Flights not operated by Hawaiian

Go to top

Baggage

  • 1st and 2nd bag is free

Go to top

Check-in

  • Traveling on paper ticket - must check in with an agent.
  • Traveling with an electronic ticket - Check-in Procedures:

1.       Go to www.hawaiianair.com to check-in 24 hours prior to departure time; or

2.       Six hours prior through the Airport Kiosk; or,

3.       Airport Agent

Go to top

Dress code

We encourage our non-revenue travelers and their guests to wear clothing appropriate for the cabin/route traveled – whether for leisure or company business.  Garments that are unclean, are excessively torn or that include decorations that may cause offense should not be worn.

Without exception, all revenue and non-revenue guests must wear the following items:

  1. Clothing must cover the upper part of the torso, such as tank or halter top
  2. Clothing must cover the lower part of the torso, such as shorts
  3. Swimming attire is not acceptable
  4. For safety reasons, footwear must be worn unless the guest is unable to do so due to a disability or physical condition that prevents them from wearing footwear.”

Unaccompanied minors 

1.09 –Infants and Children  

Infants Under 2 Years of Age 

Hawaiian Airlines reserves the right to request proof of age for infants traveling as lap children and for international travel (e.g. birth certificate copy). For infants departing under 2 years of age and returning as a 2-year-old, a ticket must be issued for the return flight. For complete policy on infants, visit www.Hawaiianair.com

 Neighbor Islands and North America

·         An infant under 2 years of age who travel as a lap child does not need a ticket. However, the adult passenger must request a boarding pass from the airport agent upon check-in. (There are no free baggage allowances for lap children). 

·         If an adult wants an infant less than 2 years of age to occupy a seat, the infant must be issued a ticket. An FTP infant must purchase an FTP ticket and pay the FTP fare plus all applicable taxes. 

International Travel 

·         An infant under 2 years of age who travels to international destinations (with or without a seat) must be issued a ticket and all applicable fees must be paid. 

·         An FTP infant under 2 years of age (with or without a seat) must purchase an FTP ticket and pay the FTP fare plus all applicable fees must be paid.  

Business/First Class Age Requirement  

·         Children under age 10 are not allowed to travel in business/first class 

·         Children ages 10 and 11 may travel in business/first class only when accompanied (in business/first) by an adult pass traveler (18 years or older and traveling with the same boarding priority and date of hire) 

·         Children ages 12 and older may travel in business/first class unaccompanied 

Unaccompanied Minors (UM) 

HA and most other carriers do not extend unaccompanied services (UM) to its employees. Therefore, UM services are not extended to pass travelers on HA and on most carriers. Please see HA's Contract of Carriage, Acceptance of Children, Rule 50 for age requirements. HA Contract of Carriage: Acceptance of Children. 

·         UM's (or children under age 12) traveling on a non-revenue space available ticket, must be accompanied by an adult pass traveler traveling on a non-revenue space available ticket (with the same boarding priority and date of hire) and seated in the same cabin with an adult passenger (see HA Contract of Carriage Acceptance of Children for adult age requirements).  

·         If a pilot or flight attendant is traveling with an UM and ends up taking the jump seat, the jump seat pilot or flight attendant is not eligible to travel with the UM. The UM must travel with an adult pass traveler traveling on a non-revenue space available ticket (with the same boarding priority and date of hire) and seated in the same cabin with an adult passenger. 

·         If an HA/OA employee is traveling on a company business ticket, the UM is not allowed to travel with the HA/OA employee who is traveling on a company business ticket. 

Children Ages 12 and Older 

Children ages 12 and older may travel unaccompanied on all Hawaiian Airlines flights.

Children Under Age 12

·         International Flights: Children under age 12 are accepted for transportation when accompanied on the same flight (with the same boarding priority and date of hire) and seated in the same cabin by a passenger at least 18 years of age. 

·         Neighbor Island and North America Flights: Children under age 12 are accepted for transportation when accompanied on the same flight (with the same boarding priority and date of hire) and seated in the same cabin by a passenger at least 15 years of age. 

Voluntary Downgrade 

Pass travelers may voluntary downgrade to accompany UMs or another pass traveler with different boarding priorities or dates of hire. See Section 1.07 Check-in Procedures for complete details. 

Rear Facing Child Restraint System (Car Seats) 

When traveling with an infant using a child restraint system, pass travelers must do the following: 

·         If a pass traveler checks in for their flight with an airport agent, they must inform the agent at that time that they are intending to use a rear facing car seat. The agent will then enter a remark noting the rear facing car seat, which will allow this to be known at the gate to determine if the car seat can be accommodated on the flight. 

·         If a pass traveler checks in via web, mobile or kiosk, they must inform the gate/control agent prior to the PALL Automation runs: 

This will give the gate agent an opportunity to determine if the car seat can be accommodated on the flight.  For complete rules on Rear Facing Child Restraint Systems (car seats) please visit hawaiianair.com or Click here . 

Upgrade policy

  • Based on boarding priority and time of checkin.