Flair Airlines, F8
(known as "Flair Airlines")
Index:
General Information
Flair Airlines is pleased to begin welcoming nonrevenue guests from our partner carriers beginning in March 2023. To learn more about Flair Airlines and to see where we fly, please visit our website.
Listing Procedures
All nonrevenue listings must be made via myIDTravel. Only you and your eligible dependents and travel companions (if your airline's agreement includes them) available in myIDTravel may travel standby on Flair. If you have any difficulties in accessing myIDTravel, please contact your own airline’s travel office for assistance. Please do not contact the Flair Customer Support or come to the airport to list for a flight unless you are a jumpseating pilot (see below).
When searching for flights in myIDTravel, please select Flair (F8) as the airline before searching for your desired flight. Flair only offers one-way flights at this time. If you would like to book multi-city listings, you must book separate listings.
Once you have completed your listing purchase, you will receive a six character record locator (PNR). Please keep this record locator with you when you travel. Flair Airlines is ticketless, so you will not receive a ticket number.
If you encounter a listing error, please contact OALtravel@flyflair.com. We recommend taking screenshots of the error to include in your email. Requests must include the traveler's name, travel date(s), route(s), and the specific error message.
Check-In
Web and mobile check-in are now available for nonrevenue guests. Retrieve your reservation using your last name and confirmation number, then click the checkin button. Standby guests will see a seat assignment of "TBD" on web/mobile boarding passes until they have been cleared. If flight loads permit, you may be cleared well in advance of departure time, but if loads are full you may be asked to wait until check-in has closed before you are cleared. Cutoff times for checking baggage are the same for nonrevenue guests as for revenue guests.
Employee badges are only required if you are eligible for and intend to ride in the flight deck jumpseat, but we recommend carrying it with you any time you travel with us just in case. Please refrain from wearing your badge unless you are in uniform or are riding in the jumpseat.
Baggage
Nonrevenue guests are entitled to one personal item, one carry on, and one checked bag weighing up to 50 lbs. Flair employees and Contractors can swap these for PETC and SPORTS.
Overweight, oversize, or excess baggage will be assessed the standard baggage fees, and will only be accepted on a payload available basis once all revenue guests’ baggage has been accommodated.
If you list on two separate PNRs, any checked bags will need to be reclaimed and rechecked.
Nonrevenue baggage is accepted without liability in the event of loss or damage. Our airport staff will make every effort to locate your baggage in the event that it is lost. Once found, we will make the bag available for pickup as soon as practical, but we will not ship the bag.
Checked baggage is subject to inspection in accordance with TSA regulations.
Rebooking
If you wish to change your listing, you must request a refund through myIDTravel and rebook the desired flight.
If you do not check in prior to the departure of your listed flight, your segment will be automatically deleted when the flight is closed.
Changes in routing will require you to create a new listing, even if you are already at the airport. You are welcome to list for more than one route prior to arrival if you are concerned about your ability to access myIDTravel while you are traveling, but there is no need to have listings for multiple flights on the same route or to check in for multiple routes.
Refunds
Full refunds are processed when canceling a booking via myIDTravel. If you encounter an error, please visit the ID Agreements page and use the email address listed there to request refund assistance. Refund requests must include the record locator, traveler name(s), travel date(s), and route(s).
All nonrevenue refunds will be processed back to the original credit card.
While the need for manual refunds should be extremely rare, Flair is committed to processing them as quickly as possible. Manual refunds will take the same amount of time as an automated refund. If there is any reason why your refund is expected to take longer, we will advise accordingly.
Credit card chargebacks are never an acceptable substitute for requesting a refund. If you have an issue with a refund, you must contact the Flair staff travel department using the email provided in myIDTravel > ID Agreements or your own employing airline's staff travel department for assistance. Chargebacks will be reported to your employing carrier and may be subject to disciplinary action, and Flair reserves the right to place any passenger, including other airline staff and their dependents, onto our internal no-fly list based on chargeback activity.
Restrictions & Embargoes
Nonrevenue travelers may fly only on scheduled Flair flights. Charter, ferry, and other non-scheduled flights are not available.
You are not permitted to travel nonrevenue on any route and date for which you have ever held a confirmed seat on Flair, regardless of how far in advance your confirmed reservation was canceled.
Flair may occasionally place a nonrevenue travel embargo on a particular flight or route due to operational need for a specified period of time. These embargoes will be shown in the ID Agreements page of myIDTravel
Current Embargoes
None
Code of Conduct
Flair Airlines hopes that you enjoy the experience, and we will make every effort to extend the same hospitality to you that we offer to our revenue guests. However, our revenue guests must always remain the top priority. Any conduct that detracts from the experience for our revenue guests, including on social media, is unacceptable and may result in denial of transportation.
Every effort should be made to blend in with our revenue guests. Please do not draw attention to yourself or discuss nonrevenue travel. When cleared, you may be asked about your seating preference if more than one seat is available. If you have a specific seating need due to a disability, please advise the agent of your need at check-in or when you arrive at the gate. Otherwise please sit in your assigned seat as it appears on your boarding pass. Never ask to change seats with a revenue guest onboard, and always comply quickly and courteously with any requests from our airport staff, flight attendants, and pilots, even if that means deplaning.
The following may not consume alcohol prior to flying:
- Any employee traveling as a jumpseater, occupying the physical jumpseat or not
- Any employee who is or will be on duty within 8 hours of flight arrival
- Any employee traveling in uniform
Jumpseat riders are subject to the same FAA alcohol consumption rules as crewmembers working the flight.
If you encounter a negative experience or believe that you have been treated unfairly during travel, we sincerely apologize. Please follow the instructions of our Team Members, and do not raise the issue at the airport or onboard the aircraft. Instead, complete your travel as you are able and contact your own airline’s pass bureau to escalate the complaint.
The employee is ultimately responsible for the conduct of his or her eligible dependents and travel companions. Please ensure that any dependents traveling without you are aware of Flair’s policies and procedures. Violations will be referred to the employing airline’s pass bureau, and Flair reserves the right to prohibit future travel on our flights.
Dress Code
In general, please ensure that your clothing is clean, well maintained, and in good taste. Unless you are traveling in uniform, our guests should be unaware that you are an airline employee or eligible dependent traveling nonrevenue.
The following are not acceptable:
- Clothing bearing explicit or offensive language, images, or symbols
- Revealing tank tops or halter tops
- Any ripped or torn clothing (including jeans)
- Sweatpants, jogging pants, yoga pants, or any pants made of lycra-like material
- Excessively short shorts or skirts
- Excessively baggy clothing
- Beach or swim wear
- Visible undergarments
- Pajamas
Unless you are traveling in uniform or in the jumpseat, please remove or tuck in your employee badge.
Any nonrevenue guest not dressed according to these standards will be asked to change into compliant clothing or may be denied transportation. Our airport staff and pilots will have the final say on what constitutes inappropriate clothing as enumerated in this dress code.
Standby Priority
Onload priority for nonrevenue guests is always on a space-available basis and subject to any payload restrictions necessary for the safe operation of the aircraft.
Standby priority will be granted in the following order:
| SA0 | Flair Executive and Board Directors |
| SA1 | All remaining Flair employees plus eligible individuals travelling in the same reservation with the employee. |
| SA2 | Pass eligible individuals travelling in the same reservation without the employee. |
| SA3 | Employee Buddy Pass. |
| SA4 | Approved 3rd party contractors or other designated groups and other airline employees on leisure travel agreements. |
Please refrain from checking repeatedly with the airport staff to ask about your position on the standby list. They will clear in the order of the list. You may not be cleared until 5-10 min before departure based on guest no-shows, so please be ready to board as soon as your name is called and you are presented with a boarding pass. If you do not claim your boarding pass when called, the next nonrevenue guest on the list will be accommodated instead.
If we are unable to accommodate you on your desired flight, our airport staff will be happy to roll you to the next available flight on the same route upon request. If you wish to travel on a different route, then you must cancel and re-list via myIDTravel.
Nonrevenue guests are not eligible for compensation in the event of delays, cancellations, or denied boarding. If you are offered compensation, you must refuse it.
Infants
Lap infants cannot be booked via myIDTravel. Please advise our airport staff during checkin and be prepared to provide proof of age.
There is currently not a way to list an infant in seat. Upon request when there are sufficient seats available, our airport staff will do their best to provide an adjacent empty seat for an adult traveling with an infant; however, we will not request that a revenue guest relocate in order to accommodate this type of request.
Service Animals and Pets
If you wish to travel with a pet in the cabin or if you are traveling with a service animal, please check in with an agent at the ticket counter prior to proceeding through security, or at the gate prior to boarding if you are self-connecting from another flight.
Flair does not transport animals as baggage/cargo.
Unaccompanied Minors
For travel within Canada:
Children aged 0 days to 12 years must be accompanied by a ticketed passenger of 18 years or older for the entire trip.
Children aged 12 years and older are eligible to travel unaccompanied and unsupervised on non-stop flights only.
For travel between Canada and the United States:
Children aged 0 days to 15 years must be accompanied by a ticketed passenger of 18 years or older for the entire trip.
Children aged 16 years and older are eligible to travel unaccompanied and unsupervised on non-stop flights only.
Jumpseats
Flair Airlines maintains jumpseat agreements for CASS-eligible pilots separately from leisure travel agreements. Eligible jumpseaters may occupy the single flight deck jumpseat or an available cabin seat based on availability and CASS verification. For more information please visit jumpseatinfo.org.
If you are interested in nonrevenue travel with Flair but your employing airline does not yet have an agreement with Flair, please contact your airline's Staff Travel Office to express your interest. Thanks, and we look forward to welcoming you onboard in the near future!