Etihad Airways, EY

(known as "Etihad Airways")

Flight listing policy and procedures

• For Subload Business class bookings your ticket will be issued in Economy with a Business cabin upgrade code. Your upgrade will be subject to availability at check-in.
• Bookings made through MyIDTravel does not require listing. In case you need to be listed on the flight this should be made through www.myidtravel.com/myidlisting.
• Staff can add all booked/Subload/listed PNR in the "Trips" section of the Etihad App which allows for online check in and priority list information. Download the App from the App Store.

Visas and Passports and API

• API data is entered into PNRs to avoid last minute data-collection at check-in.
• Travelling staff/family should ensure that they hold valid passport and relevant visas for their intended destination and/or scheduled point route, in case off-loading becomes necessary. In the absence of valid passport / visa staff passengers may be denied boarding. 

Embargoes

• No flights are embargoed, however some flights are subject to payload/weight restrictions, where standby guests cannot be accepted, even when there are available seats. Please keep this in mind when travelling on standby tickets.
• Standby Guests are informed that flights departing AUH to JFK, ORD, IAD & YYZ have significant payload restrictions during the Summer/Winter and acceptance will be very difficult. EY450 to Sydney and EY462 to MEL (morning departures from AUH) are similarly impacted.

Flights excluded

• EY flights series 999-1999 & 3000-8000.

Checked Baggage

• Irrespective of the allowance printed on your ticket the baggage allowance will be as follows:
• Economy Class - 25kg except to/from USA & Canada where the allowance is 2pc at 23kg per piece 
• Business Class - 40kg except to/from USA & Canada where the allowance is 2pc at 32kg per piece
• Maximum weight for each checked in item is 32kg
• Where airlines provide EY employees with a lower allowance EY reserves the right to reciprocate

Cabin baggage

• As per etihad.com for the class you are eligible to travel in.

Boarding policy

• EY staff will have a higher boarding priority over other airline staff holding ZED tickets.
• Other Airline staff are accepted based on date of joining/seniority with their issuing carrier. 

Our digital experience has been upgraded to ensure Staff Travel Acceptance is as smooth as possible. Hence please download our Etihad app to use our digital staff acceptance experience.

Subload Check-in:

• Everyone travelling on staff tickets should check-in online through the Etihad app or etihad.com prior to arriving to the airport, as no staff travel counter will be available. (Only in the event online check-in is unsuccessful, you may approach an Economy check-in counter for document verification and to be added to the waitlist.)
• To view updated cabin loads and standby priority, click ‘Flight Capacity & Priority’ within ‘Manage’ feature.
• Subload tickets should wait to receive notifications via the Etihad app or email. Once you are accepted from the waitlist, you will receive notifications via the Etihad app or your email. Please enable notifications in the Etihad App, and monitor your notifications around flight closure time to ensure you see updates in a timely manner.
• Once a seat is assigned, Guest can go to the self-service bag drop in Row D to drop their bags and print boarding passes. 
• Bookings with an upgrade code if a higher cabin has been purchased. Depending on seat availability, you may be issued a seat in Economy to proceed to the gate – and then later receive a seat change/upgrade at the time of flight closure.

Firm Ticket Check-in:

• Check-in is mandatory through the Etihad app or etihad.com prior to arriving to the airport, as no staff travel counter will be available.
• Holders of firm tickets can go directly to the Self-Service Baggage Drop located at Row D to drop their bag and print a boarding pass if required.

Upgrades:

• If you are on an upgradable staff ticket, you will be notified via the app/email if your upgrade has been actioned, once the flight is closed.
• If you receive an upgrade notification, please access the Etihad app to download the updated boarding pass. 
• The Class indicated on your ticket in the highest class into which you can be accepted. Our Guest Services Staff and Cabin Crew are not permitted to accommodate a guest in a higher class than ticketed.
• If you are accepted in a premium cabin, this does not include Lounge Access. Please do not approach our Lounge staff expecting to gain access.

 Dress code

• When travelling on Staff Travel benefits you and your family should be appropriately dressed and groomed for your respective cabin. This must meet the Etihad image and should be in accordance with the conservative public standard in the UAE

Staff Guests should wear:

• Smart Casual or UAE National Dress. 
• Smart jeans, trainers and t-shirts are allowed

Not Permitted Dress Items

• Worn out, dirty, torn or ripped clothing
• Beach attire including shorts, flip-flops or rubber shoes
• Sleeveless tops
• Jogging or track suits
• Leggings
• Clothing should not be transparent, over revealing, tight or offensive. Shoulders must be covered. Skirt hem must be at knee length or lower

Special service requests

• Wheelchair is acceptable but no other special requests can be accepted.

 Special meals

• Not applicable for standby staff.

Seat requests

• Not applicable for staff guests.

Useful extra information

Infant safety seats

• Not applicable to interline staff guests.

Unaccompanied minors

• Not permitted.

Insurance

• Comprehensive travel insurance is recommended for passengers own benefit.

Back-up tickets

• EY expects all interline employees to carry back up tickets.

Aircraft configurations

• As per etihadairways.com