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Etihad Airways, EY

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Flight listing policy and procedures

  • Listing is requited for acceptance priority.
  • Listing should be made through www.myidtravel.com/myidlisting 
  • Once listed Guests can add their PNR in the "Trips" section of the Etihad App which allows for online check in and prority list information. Download the App from the App Store 

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Visas and Passports and API

  • API data is entered into PNRs to avoid last minute data-collection at check-in.
  • Travelling staff/family should ensure that they hold valid passport and relevant visas for their intended destination and/or scheduled point en route, in case off-loading becomes necessary. In the absence of valid passport / visa staff passengers may be denied boarding. 

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Embargoes

  • Presently EY does not embargo ZED travel.

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Flights excluded

  • EY flights series 1000-8000.

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Baggage

  • Irrespective of the allowance printed on your ticket the baggage allowance will be as follows:
  • Economy Class - 23kg except to/from USA & Canada where the allowance is 2pc at 23kg per piece 
  • Business Class - 40kg except to/from USA & Canada where the allowance is 2pc at 32kg per piece
  • Maximum weight for each chekced in item is 32kg

Checked baggage

  • As per etihad.com for the class you are eligible to travel in

Cabin baggage

  • As per etihad.com for the class you are eligible to travel in

Boarding policy

  • EY staff will have a higher boarding priority over other airline staff holding ZED tickets.

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Check-in

  • Online through the Etihad App or www.etihad.com for all flights and ticket types is mandatory 
  • To view live Flight and Priority List information, while travelling on standby, please download the latest 'Etihad Airways' mobile application from the Apple iTunes Store. Here you can add your upcoming trips and follow the live information once you have checked in.
  • Guests who recieve a seat number online should proceed to the normal check in desk for the cabin they are checked in to
  • Guests who do not recieve a seat number during the online check in process should proceed to the Standby Check-in desk:
  • In Abu Dhabi for all destinations, please proceed to the Staff Travel Centre located underneath Terminal 3 no later than one hour prior to departure. For departures to the USA guests must be at the Staff Travel Centre at least two hours prior to departure in order to go through Pre Clearance formalities
  • At all other airports, please proceed to the relevant cabin desk in which you are booked.

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Check-in times

  • Minimum of 1 hour before departure 

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Through check-in

  • Firm booked staff can be through checked. Checkin should be made via www.etihad.com or the Etihad App
  • Standby Staff should always attempt to web check in prior to airport arrival. If you have been accepted on the flight, you will be provided with a boarding card at web check in. You can then proceed to normal check in process. If you are not provided a boarding pass upon web check in, you will be listed on the priority list, and the airport will be expecting you. 

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Dress code

  • When travelling on Staff Travel benefits you and your family should be appropriately dressed and groomed for your respective cabin. This must meet the Etihad image and should be in accordance with the conservative public standard in the UAE

First Class

  • Smart Casual or UAE National Dress
  • Jeans, running or sports shoes and non-collared shirts are not permitted. 

Business & Economy class

  • Smart Casual or UAE National Dress. 
  • Smart jeans, trainers and t-shirts are allowed

Not Permitted Dress Items

  • Worn out, dirty, torn or ripped clothing
  • Beach attire including shorts, flip-flops or rubber shoes
  • Sleeveless tops
  • Jogging or track suits
  • Leggings
  • Clothing should not be transparent, over revealing, tight or offensive. Shoulders must be covered. Skirt hem must be at knee length or lower
  • Jeans and trainers/sport shoes are not permitted in First Class

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Special service requests

  • Wheelchair is acceptable but no other special requests can be accepted.

Special meals

  • Not applicable for standby staff.

Seat requests

  • Not applicable for staff guests.

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Useful extra information

Infant safety seats

  • Not applicable to interline staff guests.

Unaccompanied minors

  • Not permitted.

Upgrade policy

  • The Class indicated on your ticket in the highest class into which you can be accepted. Our Guest Servies Staff and Cabin Crew are not permitted to accommodate a guest in a higher class than ticketed.

Insurance

  • Comprehensive travel insurance is recommended for passengers own benefit.

Back-up tickets

  • EY expects all interline employees to carry back up tickets.

Aircraft configurations

  • As per etihadairways.com