Norwegian Air Shuttle AOC, DY
(known as "Norwegian")
Index:
Listing Procedures
All nonrevenue listings should be made via myIDTravel. Only you and your eligible dependents and travel companions (if your airline's agreement includes them) available in myIDTravel may travel standby on Norwegian. If you have any difficulties in accessing myIDTravel, please contact your own airline’s staff travel office for assistance. The Norwegian contact centre and airport staff are not available to assist with creating a new listing.
Norwegian accepts payment for listings using Visa, Mastercard, or American Express in myIDTravel.
Once you have completed your listing purchase, you will receive a six character record locator (). Please keep this record locator with you when you travel.
Check-In
Web and mobile check-in are available for nonrevenue guests. Visit the Check In page on norwegian.com or in the Norwegian mobile app and retrieve your reservation using your last name and confirmation number. If flight loads permit, you may occasionally be cleared well in advance of departure time, but if loads are full you may be asked to wait until check-in has closed before you are cleared.
If you are booked on a connecting itinerary, the Norwegian website and mobile app handle check-in for each segment individually, and you will only be able to check in for each segment within 48 hours of departure of that segment.
Cutoff times for checking baggage are the same for nonrevenue guests as for revenue guests.
Baggage
Contents of all baggage must meet the guidelines and are subject to screening prior to carriage onboard the aircraft. Information on approved contents is available here.
Cabin Baggage
Each nonrevenue guest may bring the following onboard the aircraft to be stowed in the cabin:
- One (1) personal item to be stowed under the seat such as a purse, briefcase, small backpack, laptop bag (see pet policy below) not to exceed 30 cm x 20 cm x 38 cm
- One (1) carry on bag to be stowed in the overhead bin not to exceed 55 cm x 40 cm x 23 cm including wheels and handles
Cabin baggage may be checked at the gate in case overhead bin space is unavailable; this will not incur any additional fees or count toward the traveller’s checked baggage allowance. Cabin baggage exceeding the dimensions above will be checked at the gate and will count toward the traveller’s checked baggage allowance.
Lap infants do not receive their own cabin baggage allowance.
Checked/Hold Baggage
Each nonrevenue guest may bring the following to be checked in at the ticket counter and transported in the aircraft hold:
- One (1) item not to exceeding 250 cm x 79 cm x 112 cm with max circumference 300 cm, and 23 kg each
Overweight, oversize, or excess baggage will be assessed the standard baggage fees, and will only be accepted on a payload available basis once all revenue guests’ baggage has been accommodated.
For connecting itineraries, checked bags can only be checked through to your final destination if you are listed on a single PNR. If you list on two separate PNRs, any checked bags will need to be reclaimed and rechecked at any intermediate points. Please always confirm the final destination printed on the bag tag is correct.
In the event your checked baggage is lost or damaged, please advise our airport staff, and they will open a claim for you. We will make every effort to locate your lost baggage. Once found, we will make it available for pickup at any Norwegian station as soon as practical, but we will not ship the bag. Compensation for delayed, damaged, and lost baggage will be according to the same rules as for revenue guests.
Rebooking
If you wish to change your listing to a different flight on the same route, you may relist yourself using myIDTravel at any time unless you have already checked your bags at the airport.
You need to check in prior to departure to receive a boarding pass and go through airport security.
Changes in routing will require you to create a new listing, even if you are already at the airport. You are welcome to list for more than one route prior to arrival if you are concerned about your ability to access myIDTravel while you are traveling, but there is no need to have listings for multiple flights on the same route or to check in for multiple routes.
Refunds
Full or partial refunds are processed when cancelling a booking via myIDTravel within 90 days of purchase and can generally be processed automatically. If you are listed on a flight that gets cancelled, please refund or relist in myIDTravel as soon as possible. If you encounter an error, please visit the ID Agreements page and use the email address listed there to request refund assistance. Refund requests must include the record locator, traveller name(s), travel date(s), and route(s).
All nonrevenue refunds will be processed back to the original credit card. The refund process typically takes just 3-5 business days, but it may occasionally take up to two weeks once initiated.
While the need for manual refunds should be extremely rare, Norwegian is committed to processing them as quickly as possible.
Restrictions & Embargoes
Nonrevenue travellers may fly only on scheduled Norwegian flights. Charter, ferry, and other non-scheduled flights are not available.
You are not permitted to travel nonrevenue on any route and date for which you have ever held a confirmed seat on Norwegian, regardless of how far in advance your confirmed reservation was cancelled.
Norwegian may occasionally place a nonrevenue travel embargo on a particular flight or route due to operational need for a specified period of time. These embargoes will be shown in the ID Agreements page of myIDTravel. Please do not contact Norwegian to request a listing on an embargoed flight.
Code of Conduct and Dress Code
All passengers travelling on ID standby must always be polite and courteous to other passengers and crew, and dress presentably and appropriately. Failure to act courteously, or dress presentably and appropriately, can result in the ID standby passenger being excluded from boarding or offloaded.
ID passengers displaying loud, disrespectful, intoxicated or threatening behaviour can be excluded from boarding or offloaded and may result in exclusion from the ID standby benefit program.
The employee is ultimately responsible for the conduct of his or her eligible dependents and travel companions. Please ensure that any dependents traveling without you are aware of Norwegian’s policies and procedures. Violations will be referred to the employing airline, and Norwegian reserves the right to prohibit future travel on our flights.
Standby Priority
Onload priority for nonrevenue guests is always on a space-available basis and subject to any payload restrictions necessary for the safe operation of the aircraft.
Standby priority will be granted in the following order:
- Norwegian staff
- Widerøe staff
- Other airline staff (ZED)
Priority within each category will be based on the employee's date of hire.
You may not be cleared until 5-10 min before departure based on guest no-shows, so please be ready to board as soon as your name is called, and you are presented with a boarding pass. If you do not claim your boarding pass promptly when called, the next nonrevenue guest on the list will be accommodated instead.
If we are unable to accommodate you on your desired flight, please cancel and re-list in myIDTravel.
Nonrevenue guests are not eligible for compensation in the event of delays, cancellations, or denied boarding. If you are offered compensation, you must refuse it.
Infants
Lap infants can be listed via .
There is currently not a way to list an infant in seat.
Unaccompanied Minors
Norwegian does not permit the carriage of guests under age 12 without an accompanying adult.
Service Animals and Pets
Norwegian does allow service animals (seeing eye dogs) for nonrevenue passengers. Pet in cabin or cargo hold is not permitted for nonrevenue passengers.