Marabu Airlines Osaühing, DI
(known as "Marabu Airlines OÜ")
Index:
Dear Partners/Colleagues,
Currently it is not possible to buy Marabu interline staff ZED and MIBA tickets. We expect this to be live in April 2024. We keep you posted. Meanwhile please follow the Marabu Interline staff travel policy:
FLIGHT LISTING POLICY AND PROCEDURES
Marabu is a ticketless airline. You will not recieve an e-ticket number. Your booking is your pass and listing is created automatically.
VISAS AND PASSPORTS AND API
Eligible Passengers are expected to hold all pertinent travel documents such as passport, visas and health certificate required by the country of destination, and also by points en route, in case off-loading should become necessary for commercial or other reasons.
EMBARGOES
Flight DI7000-DI9999 series are embargoed for ZED and MIBA travel under this agreement.
FLIGHTS EXCLUDED
All code-shared flights not operated by Marabu (DI). Marabu wet leased flights are covered by this agreement.
BAGGAGE
Checked baggage
Economy class 20kg, Business Class 30kg
Cabin baggage
1 piece / 8kg / maximum measurements 55 cm x 40 cm x 23 cm
Excess baggage
Subject for fee. More information about baggage can be found at www.flymarabu.com
CHECK-IN AND BOARDING POLICY
Please present yourself at the latest 55 minutes before departure at check-in. We recommend using web or kiosk check-in services to save time. Seat assignment will be at the boarding gate in according to the priority list (Alliances and Seniority).
DRESS CODE
Eligible Passengers travelling with ID-tickets must ensure that their appearance and behavior are in line with the transporting carrier's policy. As a rule, ID-passengers should be dressed in accordance with public standards of good taste. This will normally mean attire suitable for an office, or smart, more casual style, which may include smart, clean jeans. Items of sportswear or beachwear and extremes of leisure wear like T-shirts, sweatshirts, shorts, sneakers, sport shoes and other similar are not acceptable. Failure to comply with the dress code may result in non-acceptance for the flight.
Please note: should the need arise to upgrade on departure, only those passengers dressed appropriately for the available cabin will be offered the opportunity of upgrade.
SPECIAL SERVICE REQUESTS
Marabu does not accept SSR for staff travellers
REFUNDS
MARABU will fully refund airfares within 7 working days of receipt of the refund application via myIDtravel.com tool. However please bear in mind that the amount will be refunded to your Credit Card according to rules set forth by the bank (some banks may require 30 days).
DOWNGRADE
Downgrade from Business Class to Economy Class is possible. Please send copy of boarding pass and your booking to ID@marabu.ee. MARABU will fully refund airfares within 30 days of receipt of the refund application. However please bear in mind that the amount will be refunded to your Credit Card according to rules set forth by the bank (some banks may extra time).
*** THANK YOU FOR FLYING MARABU ***
Your ID team
ID@marabu.ee