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Cathay Pacific Airways Limited, CX

(known as "Cathay Pacific")

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Important information for passengers holding Leisure Travel ID ticket

(Posted on 1 September 2022)

Through check-in and/or transit at Hong Kong International Airport is not available to all interline travellers travelling on CX flights for Leisure (“Personal”) Travel.

 

 

As always, when planning a trip and/or before going to airport, please ensure an interline traveller has a valid travel document and must have relevant visas for the destination of the check-in flight. Also please note that each country may have imposed a specific requirement e.g. covid-19 related documentations which all passengers shall follow.


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Latest COVID-19 travel restrictions, quarantine requirements and more

(Posted on 1 September 2022)

For latest information, please visit our website (click here).


 

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Flight listing policy and procedures 

1. Before proceeding to the airport

  • Please ensure you book/list through myIDTravel portal for the flight that you intend to travel on. Once you've made the booking/listing in myIDTravel, you will receive a booking/listing confirmation email through myIDTravel. You must present this listing confirmation email when you arrive at our counters. Our airport team cannot proceed check-in/standby procedure if a ZED SUBLO/NOSUB traveller does not have booking/listing made through the myIDTravel portal.

  • For AA, AI, AT, BA, MH, PX, QR, SU and UL ZED SUBLO travellers,

    Listing through 'myIDTravel listing portal for generic user
    ' https://www.myidtravel.com/myidtravel/start?action=login-generic is mandatory.
    User ID will be your airline two-letter code following 'staff' e.g. For AA ZED travellers, the user ID will be AA staff.
    Password will be your airline three-digit numeric number (first three-digit of your ticket) e.g. For AA ZED travellers, the password will be 001.
    If you change your travel plan i.e. travel on a different date, travel on an earlier flight, cancel the trip etc. you must re-arrange/cancel your listing via myIDTravel, at the earlist possible date to avoid meal wastage of meals and any additional costs for the transporting carrier.
  • For other ZED SUBLO travellers,
    You have purchased tickets via myIDTravel for CX, in which the myIDTravel system will automatically create a listing at the time of purchasing the CX e-ticket. You will receive your e-ticket receipt (for each traveller) sent to the email address enetered while issuing the tickets on the myIDTravel portal.
    If you do not have your airlines's log-in to access myIDTravel for CX, please contact your airlines' staff travel office.
    If you change your travel plan i.e. travel on a different date, travel on an earlier flight, cancel the trip etc. you must re-arrange/cancel your listing via myIDTravel, at the earlist possible date to avoid meal wastage of meals and any additional costs for the transporting carrier.

2. Arriving at our check-in/standby counters

  • You should ideally arrive our check-in/standby counters at least two hours before the scheduled flight departure.
  • If you are accepted for your flight after completing the online check-in, please proceed to check-in/bag drop counters for your class of travel, and ensure this step is completed no later than 60/75 minutes (see note for reporting time requirement) before the scheduled flight departure.
  • If you are placed on standby for your flight after completing the online check-in, please proceed to the employee standby counters (see note for counter location), and ensure the below steps are completed no later than 60/75 minutes (see note for reporting time requirement) before the scheduled flight departure.
    Step 1: present your listing confirmation (issued by myIDTravel) and travel documents (including visas, return/onward ticket if applicable) to the Airport team
    Step 2: the Airport team will then provide you with a personal standby number which will be used for standby acceptance.
    Step 3: You will be asked to return at a specific time, approximately 40-60 minutes before the flight.
    Step 4: Please be patient and wait for your personal standby number to be called, once the Airport team has finalised acceptance for the flight

Note for reporting time requirement

  • For CX flights with check-in counter closure time at 60 minutes before scheduled departure time, please complete your standby registration at check-in counter no later than 75 minutes before the scheduled flight departure.
  • For CX flights with check-in counter closure time at 40 minutes before scheduled departure time, please complete your standby registration at check-in counter no later than 60 minutes before the scheduled flight departure.
  • Our flight's check-in countery closure time can be found on our webiste www.cathaypacific.com > Manage > Prepare your trip > Airport information.

Note for our standby counter location

  • For flights departing Hong Kong International Airport (HKIA), please proceed to Aisle A.
  • For others, please proceed to staff standby counter otherwise check-in counter for your class of travel

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Visas and Passports and API

  • Passengers must possess valid tickets and proper travel documents (including valid visas / entry permit if required) for all countries to or via which they travel, unless an exemption to that effect is granted by the country authorities.
  • Passport must be valid for at least 6 months, while travel visa and/or entry permit must be valid for the period of stay or beyond depending on the country concerned.
  • Failure to comply with the standard requirement may result in problems with passenger processing and refusal for entry.

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Flights Excluded

  • CX flights not operated by CX aircraft; Joint Venture flights; Code Share flights; Chartered flights; and Domestic Sectors within a Country (eg. KUL-PEN).
  • Flight range between CX1000-1999, 6000-7999 and 9000-9999.
  • ANC-YTO-ANC, BAH-RUH and DXB-JED-DXB.

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Dress code

  • ID passengers should be dressed in accordance with public standards of good taste. This will normally mean attire suitable for an office, or smart casual wear. It excludes jeans, T-shirts, sweat-shirts, shorts, gym shoes, and similar extremes of casual wear.
  • Dress standards are enforced at airports and our Airport Services staff have the final say on what is or is not acceptable dress and if the standard of dress is improper the ID passenger will not be accepted for boarding.

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Baggage

Checked Baggage

  • For ticket issued on or after 1 March 2022:
    • Economy class: 2pieces per adult/child, weight of each bag not exeeding 23kg.
    • Business class: 2pieces per adult/child, weight of each bag not exceeding 32kg. 
    • Note for business class: the weight of each check-in baggage on Business class between Hong Kong and New Zealand cannot exceed 23kg.
    • Note on size of baggage: size (adding width, height and length) of each bag not exceeding 158cm (62inches)
    • Infant not occupying a seat - 1piece plus a car seat and a stroller with maximum weight equivalent to an adult ticket in the same class. Bag dimension (adding width, height and length) must not exceed 115cm (45inches) for each piece.
  • For ticket issued on or before 28 Februray 2022
    • Economy class: 30kgs per adult/child, 10kgs per infant not occupying a seat.
    • Business class: 40kgs per adult/child
    • For North America destination, 2pieces per adult/child, weight of each bag not exceeding 23kgs on economy class / not exceeding 32kgs on business class. 1 piece per infant not occupying a seat plus a car seat and a stroller with maximum weight equivalent to an adult ticket in the same cabin class. Size (adding width, height, length) of each bag not exceeding 115cm (45inches).
  • Through check-in is not available to all interline travellers on CX flights for Leisure ("Personal") Travel.

Cabin Baggage

Check-in

  • Please refer 'Flight Listing policy and procedures'

Through check-in

  • Through check-in is not available to all interline travellers on CX flights for Leisure ("Personal") Travel.

Boarding

  • ID passengers who have been accepted for boarding should arrive at the boarding gate at least 30 minutes prior to flight departure. The boarding gate will be closed at 10 minutes prior to flight departure.

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Special requestes

Special meals

  • Special meals are not available to any standby passengers. If you have specific dietary needs or preferences, you should carry on board your own provisions.

Unaccompanied minors

  • ID passengers who are under the age of 16 must travel accompanied by an adult holding the same type of ticket.

Others

Insurance

  • CX recommends all ID passengers to arrange comprehensive insurance. 

Back-up tickets

  • ID passengers are expected to purchase all tickets that are likely to require from own airline.
  • CX will not issue any rebate tickets for ID passengers from interlines.

Aircraft configurations