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Compania Panamena de Aviacion, S.A.(COPA), CM

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Flight listing policy and procedures

All staff of Copa Airlines must contact the call center in a schedule from 6:00 pm to 6:00 am ESTD. They must have their boarding pass code, employee number and the carrier they are traveling with. Flight listing must be made at least 48 hours before the flight.

*For more information please call: (+507) 217- 2672  

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Embargoes

There are NO embargoes at this time. 

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Baggage

From Panama to U.S.A 

  • Main Cabin: Two (2) pieces with a maximum weight of 23 kg.
  • Business Class / Mileage Plus, and Premier Silver & Star Alliance Silver: Two (2) pieces with a maximum weight of 32 kg.
  • Mileage Plus Global Services, Premier 1K / Platinum / Gold & Star Alliance Gold: Three (3) pieces with a maximum weight of 32 kg.   

From Panama to Brazil

  • Main Cabin: 1 or 2 pieces with a maximum weight of 32 kg.
  • Business Class / Mileage Plus, and Premier Silver & Star Alliance Silver: Two (2)  pieces with a maximum weight of 32 kg.
  • Mileage Plus Global Services, Premier 1K / Platinum / Gold & Star Alliance Gold:  Three (3) pieces with a maximum weight of 32 kg. 

From U.S.A to Brazil

  • Main Cabin: Two (2) pieces with a maximum weight of 32 kg.
  • Business Class, Mileage Plus, and Premier Silver & Star Alliance Silver: Two (2) pieces with a maximum weight of 32 kg.
  • Mileage Plus Global Services, Premier 1k / Platinum / Gold & Star Alliance Gold:  Three (3) pieces with a maximum weight of 32 kg. 

*For any other information regarding the baggage policy please visit: http://www.copaair.com/Sites/cc/es/Informacion-de-viaje/Pages/equipaje-otros-otros.aspx

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Dress Code

Business Class

  • Dress shirts, polo t-shirts, and blouses for women.
  • Dress pants and skirts for women.
  • Dress shoes (beach footwear are not allowed).
  • Ties and dress jackets are not required to wear.

Economy Class

  • Casual t-shirts and jeans
  • Casual shoes and sneakers
  • It is not allowed for passengers with shorts, beach footwear, sleeveless t-shirts, swimsuits to aboard the plane.
  • It is also not allowed any attire that is dirty, torn, faded, soiled, wrinkled, cut-off, has ragged edges or holes and with offensive graphics or terminology. 

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Special Services Requests

Wheelchairs

Wheelchairs at Airport 

Copa Airlines has wheelchairs available for use at each of its locations. The standard width of these wheelchairs is 48 centimeters (19 inches).

On-board Wheelchairs

All Copa Airlines aircraft have an onboard wheelchair. These wheelchairs are specially designed to fit the aisle of our aircraft and may be used by semi-ambulatory customers to access the bathroom. Our in-flight personnel are trained in the use of this wheelchair and will assist you. This wheelchair is not designed to be use outside the aircraft.

Requesting The Wheelchair

To request a wheelchair please contact our Reservation Center at least 24 hours prior to departure. You may also request a wheelchair online by accessing your reservation on My trips.*

If you are not able to request a wheelchair in advance, you may also request one upon arrival at the airport. 

Traveling With Wheelchairs

If you are traveling with personal assistance items, wheelchairs or any wheelchair components, you have the option of either taking your wheelchair onboard or checking it in the cargo hold. 

If you choose to take the personal assistance item onboard, it may be stored in one of the overhead compartments or underneath the seat in front of you, in accordance with transportation guidelines for onboard items. At Copa Airlines, we give priority to the storage of passenger wheelchairs over carry-on luggage, coats, jackets, etc. 

If you choose to check your wheelchair, you may obtain a checked-bag receipt at the door of the aircraft or in the baggage drop-off area. Wheelchairs and other travel assitance items have priority over baggage and cargo. 

If you have an electric wheelchair, Copa Airlines policies require you to remove the batteries from the wheelchair and store the batteries in an upright position. If the wheelchair has a battery that may leak fluid, the captain will be notified using the appropriate form and a tag will be attached to the battery that includes a description of the battery type.

Infant Safety Seats

High Chairs

Copa Airlines accepts high chairs as carry-on luggage as long as the dimensions of the chair do not exceed 15 linear inches and it can be placed in one of the overhead compartments or underneath the seat in front of you. 

In addition to the allowable baggage for each passenger, Copa Airlines will accept one child car seat. If you check this seat as baggage, it will be subject to all excess baggage fees depending on its size and weight. 

Government-approved child seat specifications:

  • The seat must comply with all corresponding federal regulations for car seats. Seats manufactured after February 12, 1985 must be approved for use in automobiles and airplanes. 
  • The accompanying adult is responsible for ensuring that the seat functions correctly, the child does not exceed the seats restrictions, the child is secured correctly in the seat and that the child seat is safely attached to the airplane seat.

*Note: If traveling with a stroller and a car seat, only one of these items will be permitted free of charge in addition to your regular (no charge) baggage.

Luggage

  • Children who travel with an adult fare that has been discounted by 100% may not check any luggage for free.
  • Children traveling on a fare that is 10% the normal adult fare may not carry checked luggage. They are only allowed to carry 1 infant or diaper bag as carry-on luggage, in addition to an infant stroller, which must be fully retractable. 
  • Children who travel with an adult fare that has been discounted by 50% or less have the right to check the same amount of luggage as would be allowed for a regular passenger traveling on an adult fare.

Unaccompanied Minor

Copa Airlines counts with the attendant service that will guarantee that from the moment the minor arrives at the counter in the airport the child will be attended by a passenger service agent until received at their final destination. 

The following rules apply:

  • Child under 5 years must be accompanied by a person of at least 18 years of age.
  • Children between 5 and 7 years only on direct flights or with intermediate stops, ie on flights where the child does not have to switch from one aircraft to another. Charges for the service apply. 
  • Children between the ages of 8-14 for direct flights and connection flights on the same airline. Service charges apply.
  • We welcome young travelers between the ages of 15-17 on flights with the same airline or interline, as long as they have not been either registered or identified as minors with no accompanying adult. If the minor's itinerary is impacted by any irregular operations, the parents or legal guardians will be contacted in order to obtain authorization with respect to any changes made to the itinerary.
  • For the accpetance of a child, it is essential to verify their age. 
  • A minor may not be the guardian of another minor, unless it is proved that is the father. 
  • Please note that Copa Airlines will not be responsible for the contents of the minor's carry-on bags or for any items valued carried by the minor. Please also be aware that unaccompanied minors are not allowed to fly with pets, either in the passenger cabin or the baggage comparment. Copa Airlines recommends that the adult responsible for the minor obtain more information on both of these policies when making the reservation for the unaccompanied minor.
  • Child should not travel with carry-on luggage that they cannot take care of. The piece of luggage should be included in the safety format. 
  • All children under medical treatment must travel accompanied by an adult. 
  • The unaccompanied minor service does not include service during the flight itself. The companion service starts at the check-in desk, includes the transfer of the minor through security and immigration for departure to the boarding gate and seating in the plane. The companion service does not include any service during the flight. Upon arrival at the final destination the minor is accompanied by a liaison officer from the plane through immigration and customs, at which point the minor is handed over to the responsible adult. 
  • The responsible adult must submit the request for the service for the minor without companion to the airline at least 48 hours before travel or at the time of the reservation. The airline is not responsible for providing the special services required in the absence of a request under these provisions. 
  • The service is not available if the minor's itinerary includes a flight that is the last flight of the day for that route. This applies unless the flight is the only flight that day. 

Charges for service

On national flights charges do not apply. If one or more minors from the same family travel without companions, only one charge is applied, corresponding to the charge for one minor only in accordance with the provisions of the following table. There is a charge for the service for each trip segment. On international flights the service charges are: 

Age                     Flight                      Charge              

5 - 7                    Direct                       US $60                  

5 - 7            With connections            Not allowed              

8 - 14                  Direct                       US $60                  

8 - 14          With connections               US $90

Special information required at time of booking of the child

  • The name and relationship of the person that will lead the child to the airport.
  • The telephone number and residence address of such person.
  • The name and relationship of the person to receive the child.
  • The telephone number and residence and office address of such person.

Important Information

When the  child arrives at its destination, the person to receive the child must show documentation that identifies them as the person named on the form that is attached to the ticket holder of the child. 

Immigration requirements for Panamanian minors or foreign minors residing in Panama

In addition to a valid passport, minors must carry their original birth certificate. This also applies to Panamanian minors who carry passports from other countries and foreign minors residing in the Republic of Panama. In addition, minors must meet one of the following requirements to travel: 

  • Be accompanied by his or her mother and father.
  • If accompanied by one parent, have the written consent of the other, duly certified by a notary public.
  • If accompanied by one parent, and in the case of the death of the other parent, a judge empowered to do so has authorized the death certificate of the absent parent. 
  • If accompanied by a third party, carry the written consent of both parents according to items #2 and #3 mentioned above.

*Note: Underage children of foreign nonresidents are excluded from this provision

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Upgrade Policy 

The priority of the "upgrades" will be in the codes of the tickets and will be given based on the availability of flight in the boarding gates at airports. All "upgrades" will be awarded in the exit gates at airports. 

"Upgrades" do not apply for infants. Children will have the opportunity to "upgrade"from age 6, as long as the code allows. 

It is the responsibility of parents on children's behavior to stay in class.

From now on, all travelers entering our country, at the immigration section, will receive a free insurance for tourists. Visitors will get a card at the time of admission, which must be filed every time they receive medical care. This benefit covers tourists accident or sickness (no pre-existing) within 30 days of stay in the country.