British Airways Plc, BA
(known as "British Airways")
Index:
British Airways welcomes interline colleagues travelling on our flights. Here are some tips to help to make your journey with us pleasant and enjoyable.
We're saddened to hear that Comair Limited, British Airways' franchise partner which operates flights within South Africa, has gone into liquidation and all flights have been cancelled 10-June -2022.
All outstanding tickets for travel on Comair flights will need to be refunded
**Coronavirus (COVID-19): For updates on travel restrictions and affected BA flights, refer to ba.com
Important information **
Please visit www.gov.uk/uk-border-control for more information, including exceptions.
Customers are still required to wear a face mask at certain airports and onboard.
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Ticketing
BA requires that you issue standby e-tickets in M class, in order to match the class that we will use to list you on BA flights. Our check-in system is not able to process tickets that have a class mismatch.
All tickets must be closed to BA.
Flight listing policy and procedures
Listing is required for all flights. Passengers without a listing will be refused travel.
For travel on flights operated by BA, BA CityFlyer and our BA Franchise Sun-Air, listings must be made via https://idtravel.ba.com
Please list at least 48 hours in advance and we recommend no earlier than 72 hours. Our manual work-arounds to ensure your tickets can be accepted at check-in can only be done between 24-72 hours of flight departure. If you are listing within 24 hours of departure or outside 72 hours you may experience difficulties at check-in since we will have been unable to make those necessary adjustments during the relatively short window of opportunity we have.
Our listing site will continue to reject users for valid reasons (incorrectly issued ticket, etc). If this is the case please refer back to your own staff travel office.
For the time-being, we still ask that you make a new listing if you need to amend your travel plans, rather than manage any existing listing you have made as the manage functionality is not working as it should. We ask that you cancel the unwanted listing rather than create a duplicate booking.
If you merely need to check loads for existing listings, it is possible to still use the manage process.
Using the web-site
BA cannot accept coupons for different airport pairs. The airport pair on your coupon must match the flight on which you wish to travel.
Please be sure to complete the Flight Choices section on the web-site: this gives our check-in system information to help us allocate seats, for example, whether you are prepared to split across cabins or across flights if you are travelling with other people on the same ticket type.
If you have any problems using the site, please check that your eticket has been correctly issued. If you are sure your eticket is correct, and are still having problems, please advise your Staff Travel office.
Visas and Passports and API
Please remember that for international travel, each passenger must have a valid passport, and must have relevant visas for the destination, and for scheduled points en route, in case off-loading becomes necessary.
Also, some countries require Advance Passenger Information (API), and BA requires that this must be provided before check-in, using the Manage My Booking section of ba.com.
USA: (Secure Flight data)
Please note that with immediate effect, our listing website will
collect the following data items for all travel to or from the USA
before the listing is created:
Gender, First name (as on passport), Last name (as on
passport), Date of birth.
This information is sent to the USA authority 72 hours before
departure, or at the time of listing if that is within 72
hours.
In addition to API, the USA requires all Visa Waiver passengers to have completed the Electronic System for Travel Authorization (ESTA) application, ideally at least 72 hours before departure. You do not need to enter travel details or address in the USA, and if approved, the authorisation is valid for two years, so it is worth applying well in advance if you think you have any intention of travelling to the USA in the coming two years. If you do not have the authorisation, you will not be able to travel on BA to the USA. The link to the web-site, which does show who is included in the Visa Waiver programme, is:
Embargoes
The standby listing web-site at https://idtravel.ba.com will not permit standby listings on embargoed flights. Alternatively, please check with your own staff travel office for information on any staff travel embargoes on BA flights.
The following information is correct as at the date shown at the top of this page:
There is a permanent embargo for all personal travel on all flights between LCY and JFK. This is a business class service only. (This embargo also applies to duty travel.)
During HAJJ, both duty and personal travel is embargoed to and from JED.
Flight Number | Applicable Sector | Dates (inclusive) | Days of week |
BA001/BA003 | LCYJFK | 29SEP09 indefinite | All |
BA002/BA004 | JFKLCY | 29SEP09 indefinite | All |
BA133 | LHRJED | 2021 dates TBA | All |
BA132 | JEDLHR | 2021 dates TBA | All |
Flights excluded
Code-shares:
The following routes are excluded from our agreement. The operating companies are shown.
Flight Numbers (inclusive) | Operating Company |
1500 TO 1999 | American Airlines |
2046 TO 2060 | Vueling |
2070 TO 2149 | Aer Lingus |
2170 TO 2189 | Bangkok Airways |
2190 TO 2199 | Vueling |
2240 TO 2249 | Air Baltic |
2300 TO 2329 | China Eastern |
2370 TO 2499 | American Airlines |
3430 TO 3449 | Japan Airlines |
4000 TO 4129 | Loganair |
4130 TO 4149 | Cathay Pacific |
4150 TO 4199 | Bangkok Airways |
4200 TO 4299 | Iberia |
4300 TO 4309 | LATAM |
4310 TO 4449 | American Airlines |
4550 TO 4579 | Cathay Pacific |
4580 TO 4599 | American Airlines |
4600 TO 4649 | Japan Airlines |
4650 TO 5799 | American Airlines |
5820 TO 5899 | Vistara |
5900 TO 5979 | Aer Lingus |
6000 TO 6099 | Finnair |
6120 TO 6165 | Aer Lingus |
6166 TO 6199 | Qatar Airways |
6325 TO 6397 | Qatar Airways |
6500 TO 6999 | American Airlines |
7000 TO 7015 | Qatar Airways |
7040 TO 7049 | Air Italy |
7050 TO 7299 | Iberia |
7350 TO 7399 | Malaysia Airlines |
7400 TO 7499 | QANTAS |
7500 TO 7629 | Alaska Airlines |
7630 TO 7676 | LATAM |
7870 TO 7949 | Malaysia Airlines |
7950 TO 7999 | Bangkok Airways |
8000 TO 8019 | Level France |
8020 TO 8039 | Fiji Airways |
8040 TO 8199 | Vueling |
8400 TO 8449 | American Airlines |
8650 TO 8699 | American Airlines |
8770 TO 8819 | S7 Airlines |
8830 TO 8849 | Vueling |
8850 TO 8999 | Aer Lingus |
Baggage
For details, please see:
http://www.britishairways.com/travel/bagchk/
Checked baggage
Please note that once you have made a listing on BA (see Flight Listing section above), you can go to ba.com and check the baggage allowance for your specific flight. It is essential to check that information, because that is the allowance which will apply, regardless of what may be on your ticket.
No single bag or piece of baggage will be accepted if it weighs more than 23 kg/51 lbs, regardless of the allowance applicable to the flight on which you are travelling. If you have an item which exceeds that weight, you must re-pack into separate bags. If this results in you exceeding the baggage allowance, you must pay any applicable excess baggage charges.
Duty travel checked baggage:
Your allowance will be in accordance with the type of ticket you are using. JIDxxS1 will mean you are eligible to the business class allowance. YIDxxS1 will mean you are eligible to the economy class allowance.
Cabin baggage
One medium bag, maximum dimensions 56 x 45x 25 cm (22 x 17.5 x 9.85 ins), maximum weight 23 kg/51 lbs (but you must be able to lift it into the overhead locker yourself).
Plus
One laptop bag OR one briefcase OR one handbag
Boarding policy
When there are two or more interline employees travelling on the same flight, the time of check-in at the station where you are boarding your flight will determine the onload/offload and the cabin upgrade/downgrade order.
Check-in Personal or Duty Standby Travel
All airports with self-service check-in kiosks:
- Please present yourself at a self-service check-in kiosk at least 60 minutes before your scheduled flight departure.
- The kiosk will tell you what to do next, so please read the screen carefully.
- The kiosk will print a boarding pass, which will show your booking reference: this is key information, especially if you are not allocated a seat number by the kiosk.
- If the kiosk prints a boarding card with a seat number, this means you have been accepted for the flight; please go immediately to the fast bag drop desk and then through to the departures lounge and the gate.
- If the kiosk prints a boarding card without a seat number, the kiosk will tell you what to do next.
Additional information about Heathrow Terminal 5:
- You must present yourself at the ticket presentation point by 35 minutes before scheduled flight departure time. This point is immediately before Security.
Check in: First port of call is the check-in kiosk
If you are allocated a seat at the kiosk:
With bags to check - go to bag drop
Hand baggage only - go straight to Security
If no seat is allocated at check in:
Get bags tagged at any Bag Drop desk.
Once confirmed/accepted for travel, go to any bag drop desk to drop your tagged bags and have your boarding pass issued. Passengers with hand baggage only should also go to any bag drop desk for the boarding pass to be issued.
Passengers should then go straight to Security.
If you are not accepted for travel:
You must relist yourself online via https://idtravel.ba.com.
Additional information about Terminal 3:
Go to any eligible bag drop desk to check in and tag your bags Note: there is no dedicated bag drop desk for staff passengers.
British Airways’ services at London Gatwick are now located in the South Terminal (LGW)
Check in using a kiosk.
If allocated a seat, go to the Bag Drop.
If you are not allocated a seat, go to desk 251, in Zone C.
If you are accepted for the flight, desk 251 will issue you with your boarding card and accept your bags.
If you are not accepted, you will be automatically listed for the next flight to your destination, if it is on the same day.
All other airports:
If there is a desk signposted for standby travel, go to that desk. If there is no signposted standby desk, go to the World Traveller or Euro Traveller desk.
Check-in Duty travel positive space:
Where kiosks don't exist check in at the counter for the class to which you are eligible, which will depend on whether you have JID..S1 - meaning business class, or YID..S1 - meaning economy. At LHR T5, should you have an issue with acceptance, go to desk E18, in zone E.
Check-in times
To allow for the added security procedures now in place, please ensure that you have completed check-in formalities by 60 minutes before scheduled departure time
Through check-in
Through check-in is not available to standby (or "space available") passengers. When planning your trip, please ensure you leave yourself enough time to land and check-in again at any intermediate point.
Dress code
General
BA has a dress code which is applied to rebate passengers.
You must be appropriately dressed and well-groomed when using Staff and Duty travel benefits.
Colleagues (and nominees including children) are expected to use their best judgement when deciding what to wear for their journey. Regardless of which cabin you are in, please think of our fare-paying customers and show sensitivity towards them.
Today's customers often have a more relaxed approach to their own dress, and it's fair that BA colleagues should feel relaxed too. Jeans, t-shirts and casual shoes are acceptable in every cabin, provided that some basic rules are applied (see below).
If you are travelling longhaul/overnight and want to change into sleepwear, please show sensitivity with this too.
Unacceptable attire (in any cabin):
- Overly revealing or sheer clothing, including bare midriffs
- Sportswear or Activewear
- Jeans with cut off/frayed hems or holes
- Beach clothing (including swim wear/beach footwear e.g. any type of flip-flops, or any 'V' style sandals which slide between the toes)
- Clothing with questionable/offensive wording or graphics
- Shorts of any description (except for children)
Special service requests
Special meals
It is not possible to pre-book special meals for rebate passengers. Therefore you and/or your eligible nominees who for any reason require a special diet, must provide your own food, in sufficient quantities to last for the duration of the flight.
Seat requests
- Seat requests are not permitted on Staff Travel. If the flight is open, the check-in agent may ask if you want an aisle or a window seat, but this depends on availability.
- Even if you are assigned a specific seat at check-in, this may be changed to accommodate commercial requirements.
- Please note that staff passengers must comply with requests from BA check-in staff, cabin crew, and flight crew, and must change seats if asked.
- Use of a safety seat for an infant is not permitted on board for rebate passengers.
Unaccompanied minors
- Children under 16 years cannot travel on a rebate ticket unless accompanied by an adult travelling on the same type of rebate ticket.
Other
No special service requirement is permitted when travelling on standby travel.
Amenity bags will not be given to staff who travel in premium cabins. If offered, we ask that you politely decline.
Useful extra information
Flight deck
UK law prohibits acceptance of any person in the flight deck of a BA aircraft other than a BA employee. Similar rules apply to our affiliate airlines.
Insurance
BA strongly recommends all employees and their eligible nominees to have comprehensive travel insurance. We cannot offer any free-of-charge special arrangements if you sustain an injury or contract an illness during your stay away from home, or if you lose money or documents or personal possessions etc.
Back-up tickets
BA expects employees to purchase all tickets they or their eligible nominees are likely to require for the entire journey before departure from base, as local stations are not resourced to issue rebate tickets.
Aircraft configurations
- BA has various aircraft configurations which apply on different routes.
- All aircraft have an economy (or coach) cabin, which is called EuroTraveller within Europe, and World Traveller on longhaul routes.
- Aircraft operating international flights also have a business class cabin, called Club Europe within Europe, and Club World on longhaul routes.
- Aircraft operating international longhaul flights can have one of several different configurations, with the most common being a four-cabin configuration, with a First class cabin, and an extra cabin called World Traveller Plus, between World Traveller and Club World.
Duty free shopping
BA's selection of duty-free items offered for sale in-flight, under its Shopping the World brand name, can be viewed at www.highlifeshop.com - so you can browse potential purchases before you fly. BA's High Life Shop promises top brands from around the world, great value, a one-year quality guarantee, and full return and refund service.
This includes Concorde memorabilia.