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helping airline employees along their ZED journey

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Aerovias del Continente Americano S.A AVIANCA, AV

(known as "Avianca")

AV Listing Method

Dress Code

  • Eligible Persons should be dressed in accordance with public standards of good taste. Attire should be respectful of fellow revenue passengers, employees and beneficiaries.
  • CUSTOMER SERVICE'S JUDGEMENT WILL PREVAIL IN ALL MATTERS PERTAINING TO THE DRESS CODE.

Embargoes

  • There are no embargoes in place at this time.

Flights included

  • All flights operated by AV, TA, LR and 2K

Check in advisories

  • If standby passenger is not boarded on original flight, pax should make changes through MyIDTravel only. Do not allow airport agent either to revalidate or exchange ZED ticket, once revalidated MyIDTravel will not be able to process refunds requests.

Baggage allowance 

  • Employees, retirees and their travel eligible are exempt from the first bag checked fee, up to a maximum of 23 kgs. 

Refunds

  • Refund unused ticket online via myIDtravel
  • Do not use chargeback to refund your ticket. Avianca reserves the right to dispute an illegitimate chargeback and charge the additional chargeback fees to the cardholder.

Travel partner

  • Avianca will only accept travel partners accompanied by the employee on all segments, if an agreement is in place.

Children under 16 years of age

  • All children under 16 yrs must travel accompanied by an adult on all segments holding a ZED ticket with same condition.