Employee/dependent must refer to the
myidlisting tool https://www.myidtravel.com/myidlisting/
using the generic user and password if an IET agreement
is in place.
Dress Code
Eligible Persons should be dressed in
accordance with public standards of good taste. Attire should be
respectful of fellow revenue passengers, employees and
beneficiaries.
CUSTOMER SERVICE'S JUDGEMENT WILL
PREVAIL IN ALL MATTERS PERTAINING TO THE DRESS CODE.
Embargoes
There are no embargoes in place at this
time.
Flights included
All flights operated by AV, TA, LR and
2K
Check in advisories
If standby passenger is not boarded on
original flight, pax should make changes through MyIDTravel only.
Do not allow airport agent either to revalidate or exchange ZED
ticket, once revalidated MyIDTravel will not be able to process
refunds requests.
Baggage allowance
Employees, retirees and their travel eligible
are exempt from the first bag checked fee, up to a maximum of
23 kgs.
Refunds
Refund unused ticket online via
myIDtravel
Do not use
chargeback to refund your ticket. Avianca reserves
the right to dispute an illegitimate chargeback and charge the
additional chargeback fees to the cardholder.
Travel partner
Avianca will only accept travel partners
accompanied by the employee on all segments, if an agreement is in
place.
Children under 16 years of
age
All children under 16 yrs must travel
accompanied by an adult on all segments holding a ZED ticket with
same condition.