Aerovias del Continente Americano S.A AVIANCA, AV
(known as "Avianca")
Index:
Flight listing/booking policy
- Listing/booking is mandatory for NIET and IET tickets (according to agreement in place)
Dress Code
- Eligible Persons should be dressed in accordance with public standards of good taste. Attire should be respectful of fellow revenue passengers, employees and beneficiaries.
- CUSTOMER SERVICE'S JUDGEMENT WILL PREVAIL IN ALL MATTERS PERTAINING TO THE DRESS CODE.
Flights included
- All flights operated by AV, TA, LR and 2K
Check in advisories
- If standby passenger is not boarded on original flight, pax should make changes through MyIDTravel only.
- Do not allow airport agent either to revalidate or exchange ZED ticket, once revalidated MyIDTravel will not be able to process refunds requests.
Baggage allowance
- Employees, retirees and their travel eligible are exempt from the first bag checked fee, up to a maximum of 23 kgs.
Refunds
Refunds must be requested only through MyIDTravel no later than 90 days after tkt issuance: 1. Cancel the itinerary. If travel date has already passed, you must retrieve through tkt number. 2. Enter the ticket number and press the "Refund" option 3. Allow one billing cycle to receive refund. 4. You can check refund status at https://serviciosenlinea.avianca.com/Refunds/home?lang=en . by entering tkt number. Any delay for more than 60 days related to the refund process please contact refund.aviancagroup@avianca.com
***Please do not process chargebacks with your bank to avoid any delay in the refund process**
DOWNGRADES
Downgrades refunds are not available
Travel partner
- Avianca will only accept travel partners accompanied by the employee on all segments, if an agreement is in place.
Children under 16 years of age
- All children under 16 yrs must travel accompanied by an adult on all segments holding a ZED ticket with same condition.