Advanced Air, LLC, AN
(known as "Advanced Air")
Index:
This page is intended to provide information primarily regarding the travel / airport experience.
For transaction-related information such as refunding information, booking errors, please see our ID Agreement page found in myIDTravel. You will also find contact information on this page.
Other Airline travelers should not contact Advanced Airlines Reservations Department or Customer Relations/Refunds Department concerning any non-revenue issue.
Listing for your Flight
Listings are required for all Advanced Airlines flights, and are made through myIDTravel at the time of purchase. All listings must be made through myIDTravel; Our agents are not able to make listings for other airline travelers via phone or email.
If you book a round trip ticket and fly only one segment, please email passbureau@flyadvancedair with your reservation code and flight info for a refund.
Check-in
If you wish to check in at the gate, you may see an AGENT no later than 30 minutes prior to departure.
Cutoff for non-sterile (TSA) check-in for our flights is 30 minutes prior to departure. We will not extend this for non-revenue passengers.
Cutoff for sterile (TSA) check-in for our flights is 45 minutes prior to departure. We will not extend this for non-revenue passengers.
Boarding policy
Boarding priority is determined by time of check-in. Advanced Airlines Employees and Eligible Travelers will be accommodated prior to accommodating other airline space available pass holders traveling on ZED passes, followed by other airline commuting flight attendants and pilots.
If you are not accommodated for your flight, our Agents will move you to the next available flight; however, if you do not show up for your flight, your name will be removed from the standby list and you will need to cancel your ticket via myIDTravel. Fully unused tickets may be refunded via the Ticket Retrieval/Refund button on myIDtravel. Please email passbureau@flyadvancedair.com, if you do not see your refund within 7-10 business days.
Baggage
Please refer to our website for more details. https://www.advancedairlines.com
Checked baggage Screening and Identification: Checked baggage will be screened and is subject to physical inspection as mandated by the TSA. Customers may be required to present identification. Regulations require name identification on the outside. We recommend placing identification on the inside of the baggage, too. Once you've checked your luggage, make sure you receive a separate claim check for each piece of baggage you've checked. Check to make sure that the city shown on the claim check(s) matches your final destination. Please see the TSA's web site for a list of prohibited items.
Never place valuables such as money, jewelry, laptops, cellphones, etc., or important items such as medications, keys, or travel documents in your checked luggage.
Dress code
The dress code on Advanced Airlines is casual, and the requirement is simply a neat and well-groomed appearance. Bare feet and lewd/inappropriate garments are never acceptable. Employees and their eligible travelers are expected to use their own good judgment.
Pet Policy
Please refer to our website for more details. https://www.advancedairlines.com
Unaccompanied Minors
Please refer to our website for more details. https://www.advancedairlines.com
Additional Assistance
Please refer to our website for more details. https://www.advancedairlines.com
Other Information: Booking / Rebooking / Refund
Please see the ID Agreement section in myIDTravel and select Advanced Air. Email passbureau@flyadvancedair.com for additional questions.