American Airlines, Inc., AA
- AA CRS Reference Information
- Advance Passenger Information
- Boarding policy
- Code of Conduct
- Commercial amenities
- Denied boarding
- Dress code
- Flight listing policy and procedures
- Flights included or excluded
- Secure Flight Data
- Special service requests
- Unaccompanied Minors
- Voluntary change of route
The employee is responsible for ensuring that any of his/her eligible nominees travelling under Staff Travel agreements are aware of all the requirements that apply to standby travel. Any reference to employee below shall be deemed to include employees, retirees and their respective eligible nominees where applicable. Employees are responsible for checking embargoes before travel. Issuance of a ticket and/or creation of a listing do not guarantee that an embargo does not exist.
AA CRS Reference Information
Information about American's policies and procedures regarding acceptance of other airline employee personal travel on American can be found in AA’s Sabre reference N*TVLZED and N*TVLxx (where xx = the employing airline’s two character code). These references may be provided to American’s agents.
Advance Passenger Information
- Advance passenger information (APIS) will be collected by American at the time of check-in, when required. Employees should allow for sufficient time prior to departure to provide this information.
- American's normal baggage allowances apply, see AA.com for details, except that the 1st and 2nd checked baggage fee is waived for ZED ticketed travelers.
- American will accept through checked baggage to the traveler’s final destination.
- Employees of other airlines (except oneworld) and their eligible travelers will be accommodated on American at priority "ZED", after American's own employees and their guests on personal travel.
- Boarding will be based on time of check-in. Date of joining will not be a factor.
- If American is not able to accommodate you on the flight requested, our agents will "roll" you to the next American operating flight. You will retain your original time of check-in for processing from the priority list.
- For space-available (or “standby” or “subload”) personal travel, employees may check in up to twenty four hours before departure at an airport ticket office. To allow for added security procedures, employees must check-in no later than 60 minutes for domestic travel and 90 minutes for international.
- You may check-in at American's Economy class counter only.
- You will be automatically checked in on all down-line flights, provided all segments are contained in a single PNR. You will not need to check-in again at connecting AA cities.
New **effective November 10, 2016**
- Employees will be able to check-in at airport kiosks, initially using proprietary devices only (i.e., kiosks located primarily in the US). Common Use Self-Service (CUSS) kiosks, which are located mainly in non-US stations, will be activated soon after.
- Employees of other airlines ticketed for standby travel with an existing flight listing made through the myIDTravel tool will be able to check-in using the kiosk. If no listing exists or if the listing is made through some other means, check-in will fail.
Code of Conduct
- Employees must ensure that no inconvenience is given to American’s commercial passengers and that ground staff and cabin crew are not distracted from giving maximum service to such passengers.
- Employees may use ZED tickets for personal pleasure travel only. ZED tickets may not be used for any kind of business-related travel.
- ZED tickets are not transferable. They may not be sold, purchased, donated, traded, or exchanged for goods or services.
- Employees must not discuss with revenue passengers the costs or conditions of their reduced rate ticket.
- Employees must cooperate fully with instructions and decisions given by AA employees on duty. Incidents of unfair or improper treatment should be reported to American via the employee’s staff travel office, not by the employee directly to AA.
- After checking in at the airport, employees must remain clear of the ticket lift desk or service center until they are called by name to receive a seat assignment.
- When given a boarding pass, employees must board as soon as directed and take their assigned seat. Employees must not ask other passengers to move to improve their seating. If asked to change seats, change cabin, or to deplane, employees must do so quickly and quietly.
- Employees must not request special services or considerations such as special meals, complimentary alcoholic drinks or headsets, playing cards, wings, or service kit items from ground or in-flight personnel except for medical aid that may be required in-flight.
- Employees may drink moderately while in-flight, however, employees traveling in uniform will not be served alcoholic beverages.
- Employees may not use ZED tickets if already booked for travel using American AAdvantage® miles or any revenue ticket on the same day between the same cities.
- Access to American's Admirals Clubs or American's First Class and International Arrival Lounges is not permitted by airline employees regardless of ticket-type.
- Other commercial amenities, including but not limited to pre-reserved seating, special meal requests, and carriage of pets in the cabin (except service animals) or as checked baggage are not permitted.
- Employees holding ZED tickets who are not accommodated on their intended American flight are not entitled and must refuse to accept Denied Boarding Compensation (DBC).
- Employees and their eligible travellers are expected to hold all pertinent travel documents such as passport, visas and health certificate required by the country of destination and for every point en route, in case offloading should become necessary for commercial or other reasons.
- AA reserves the right to deny boarding to any traveller who does not hold the appropriate documents for any point to be transited on route.
- Employees are asked to always wear clothing that is clean and neat.
- Jeans and athletic shoes are acceptable in any cabin.
- Shorts may be worn in the economy cabin only.
- Employees may not wear clothing that is torn, dirty, or frayed, clothing that is distracting or offensive to others, anything revealing (e.g., extreme mini-skirts, halter and bra-tops, sheer or see-through clothing), or visible swimwear, sleepwear, or underwear.
- Clothing that is vulgar or violates community standards of decency is also never appropriate, including items that have words, terms, or pictures that may be offensive to others.
- Bare feet are also not permitted.
- No permanent embargoes apply for travel on American. American may, however, impose an embargo on travel to/from newly served cities for 30 days following start of service at that city.
- Travel to/from Cuba is restricted until further notice.
- Electronic tickets are required for space-available ZED travel on American. Employees and all eligible travellers must present an electronic ZED (eZED) ticket number and valid flight listing for travel on American.
Flight listing policy and procedures
- Flight listing is required for all space-available (“standby” or “subload”) travel. Passengers without a flight listing will be denied check-in.
- Flight listings must be made at least 48 hours in advance of travel for international flights and 12 hours in advance for all other flights.
- To list:
- If you purchased your eZED ticket through myIDTravel and your ticket number begins 001 (American ticket stock) a listing is made automatically at the time the ticket is issued. No further action is necessary.
- If you purchased your ZED ticket through myIDTravel and your ticket number does not begin with 001 (i.e,. it begins with your own airline ticket stock number) or if you purchased your ZED ticket from your airline directly, you must still create a listing through myIDTravel by selecting the Existing Ticket/Book or List for Flights tab on the myIDTravel screen.
- CONTACT YOUR AIRLINE PASS BUREAU TO OBTAIN THE APPLICABLE USER ID AND PASSWORD
- Your ticket is valid on any American and American Eagle flight in the market ticketed, regardless of the flight number and/or date shown on the ticket, within the 90 day validity of the ticket. It is not necessary that you create a listing for each flight on which you think you'll attempt to travel.
Flights included or excluded
- Travel is valid on flights operated by American Airlines and all flights marketed/sold as American Eagle.
- Travel is not valid on flights marketed by American (AA) and operated by carriers other than those listed above (i.e., code-share).
- Travel is not valid on flights/markets for which American does not have traffic rights (e.g., La Paz/LPB to Santa Cruz/VVI).
Secure Flight Data
- Secure Flight Data (i.e., date of birth, full name, redress number if available) will be collected at the time a flight listing is made.
Special service requests
Employees with disabilities are eligible for similar support services offered to American's revenue passengers.
Services offered (free of charge):
- Meet and assist
- Courtesy wheelchairs
- Checked personal wheelchairs
- Special packaging for wheelchair batteries
- Assistance with connecting flights
- If a seat has been assigned, employees may pre-board a flight as needed.
Services offered (with a charge):
- Therapeutic oxygen (fee applies per segment)
Services NOT offered:
- Special meals
- Pre-reserved seating
- Peanut removal for those with peanut allergies
Employees should contact AA at 1-888-WE-FLY-AA to have their reservation record updated with the special service request.
Employees traveling with a battery-powered wheelchair or requiring therapeutic oxygen should contact American reservations in advance of travel to allow for preparation in accommodating the wheelchair or oxygen.
Requests for therapeutic oxygen will require an accompanying doctor’s statement.
- American will not accept unaccompanied children under the age of 16.
Voluntary change of route
American will provide rerouting assistance under the following conditions:
- eZED tickets will be accepted for travel only between the city pairs shown on the ticket.
- American will also accept two coupons for one flight segment if the traveler is ticketed for connecting itinerary but is accommodated on a nonstop.
- Ticketed: MIA-DFW-SEA
- Accepted: MIA-SEA
- American will not accept one coupon for a multi-sector itinerary.
- Ticketed: MIA-SEA
- Not valid: MIA-DFW-SEA