helping airline employees along their ZED journey

Choose carrier

American Airlines, Inc., AA

(known as "American Airlines")

Go to top

COVID-19 Notices

Go to top


  • American's normal baggage allowances apply, see for details, except that the 1st and 2nd checked baggage fee is waived for ZED ticketed travelers. 
  • American will accept through checked baggage to the traveler’s final destination.

Go to top

Boarding policy

Travelers should arrive at the gate 45 to 60 minutes (90 minutes for international travel) before departure. Once at the gate, they will wait for the gate agent to announce their name(s). They will then need to check in with the gate agent, who will clear their seat assignment(s). 

Effective January 13, 2021 electronic boarding passes will be sent to the email address registered in the reservation. The boarding passes may be forwarded to the respective travelers in the party, if needed. Travelers should inform the gate agents that they have received their boarding pass(es) so that the gate agents can confirm all standby travelers are accounted for.  

  • Travelers may request a paper boarding pass if they do not have a mobile device or if they have issues retrieving the electronic boarding pass. 
  • Travelers with connecting itineraries will receive the emailed boarding pass for the first flight only and a printed verification card for the downline segments. Once a seat is assigned for the connecting segment, a boarding pass will be emailed.

Additional Information:

  • Employees of other airlines (except oneworld) and their eligible travelers will be accommodated on American at priority "ZED", after American's own employees and their guests on personal travel.
  • Boarding will be based on time of check-in. Date of joining will not be a factor.
  • If American is not able to accommodate you on the flight requested, our agents will "roll" you to the next American operating flight. You will retain your original time of check-in for processing from the priority list.

Go to top


  • For space-available (or “standby” or “subload”) personal travel, employees may check in up to twenty four hours before departure at an airport kiosk/self-service machine.  
  • To allow for added security procedures, employees must check-in no later than 60 minutes for domestic travel and 90 minutes for international.
  • You will be automatically checked in on all down-line flights, provided all segments are contained in a single PNR. You will not need to check-in again at connecting AA cities.

Go to top

Code of Conduct

  • Employees must ensure that no inconvenience is given to American’s commercial passengers and that ground staff and cabin crew are not distracted from giving maximum service to such passengers.
  • Employees may use ZED tickets for personal pleasure travel only. ZED tickets may not be used for any kind of business-related travel.
  • ZED tickets are not transferable. They may not be sold, purchased, donated, traded, or exchanged for goods or services.
  • Employees must not discuss with revenue passengers the costs or conditions of their reduced rate ticket.
  • Employees must cooperate fully with instructions and decisions given by AA employees on duty. Incidents of unfair or improper treatment should be reported to American via the employee’s staff travel office, not by the employee directly to AA.
  • After checking in at the airport, employees must remain clear of the ticket lift desk or service center until they are called by name to receive a seat assignment.
  • When given a boarding pass, employees must board as soon as directed and take their assigned seat. Employees must not ask other passengers to move to improve their seating. If asked to change seats, change cabin, or to deplane, employees must do so quickly and quietly.
  • Employees must not request special services or considerations such as special meals, complimentary alcoholic drinks or headsets, playing cards, wings, or service kit items from ground or in-flight personnel except for medical aid that may be required in-flight.
  • Employees may drink moderately while in-flight, however, employees traveling in uniform will not be served alcoholic beverages.
  • Employees may not use ZED tickets if already booked for travel using American AAdvantage® miles or any revenue ticket on the same day between the same cities.

Go to top

Commercial amenities

  • Access to American's Admirals Clubs or American's First Class and International Arrival Lounges is not permitted by airline employees regardless of ticket-type.
  • Other commercial amenities, including but not limited to pre-reserved seating, special meal requests, and carriage of pets in the cabin (except service animals) or as checked baggage are not permitted.

Go to top

Denied boarding

  • Employees holding ZED tickets who are not accommodated on their intended American flight are not entitled and must refuse to accept Denied Boarding Compensation (DBC).

Go to top


  • Employees and their eligible travellers are expected to hold all pertinent travel documents such as passport, visas and health certificate required by the country of destination and for every point en route, in case offloading should become necessary for commercial or other reasons.
  • AA reserves the right to deny boarding to any traveller who does not hold the appropriate documents for any point to be transited on route.

Go to top

Dress code

  • Employees are asked to always wear clothing that is clean and neat.
  • Clothing may not be offensive or distracting to other passengers.  This means clothing that's overly revealing, vulgar, or violates community standards of decency.

Go to top


  • Travel to/from Cuba is restricted.
  • Due to the current situation involving airport staffing shortages, all staff travel on AA flights departing London Heathrow (LHR) is embargoed through September 11, 2022 

Go to top


  • Electronic tickets are required for space-available ZED travel on American. Employees and all eligible travellers must present an electronic ZED ticket number and valid flight listing for travel on American.

Go to top

Flight listing policy and procedures

  • Flight listing is required for all space-available (“standby” or “subload”) travel. Passengers without a flight listing will be denied check-in.
  • Flight listings must be made at least 48 hours in advance of travel for international flights and 12 hours in advance for all other flights.
  • To list:
    • If you purchased your ZED ticket through myIDTravel and your ticket number begins 001 (American ticket stock) a listing is made automatically at the time the ticket is issued.  No further action is necessary.
    • If your ticket number does not begin with 001 (i.e,. it begins with your own airline ticket stock number), regardless of how/where it was purchased, you must still create a listing through myIDTravel by selecting the Manage Bookings & Tickets  option on the myIDTravel screen.
    • If you don't know how to access the myIDTravel site, contact YOUR airline travel office to obtain the user ID & password
  • Your ticket is valid on any American and American Eagle flight in the market ticketed, regardless of the flight number and/or date shown on the ticket, within the 90 day validity of the ticket.  It is not necessary that you create a listing for each flight on which you think you'll attempt to travel.

Go to top

Flights included or excluded

  • Travel is valid on flights operated by American Airlines and all flights marketed/sold as American Eagle.
  • Travel is not valid on flights marketed by American (AA) and operated by carriers other than those listed above (i.e., code-share).
  • Travel is not valid on flights/markets for which American does not have traffic rights (e.g., La Paz/LPB to Santa Cruz/VVI).   

Go to top


ZED ticketed passengers are not permitted to check a pet or to travel with a pet in cabin on American or American Eagle flights, with the exception of service animals.  

Only trained service animals (not emotional support animals) will be accepted on American and American Eagle flights.  Individuals traveling with a trained service animal will be required to complete and submit the U.S. Department of Transportation (DOT) Service Animal Air Transportation form before their trip attesting to the animal’s behavior, training, and health.  This form will remain valid for one year.   

The following additional information applies:

  • The US DOT form must be submitted to American’s Special Assistance Desk, by fax at 817-967-4715, no later than 48 hours in advance of travel.  If travel is arranged within the 48 hour window, the form may be presented to an airport agent at check-in.  Travelers should allow sufficient time for our agents to process the form or risk being denied travel.  
  • Only dogs individually trained to do work or perform tasks for the benefit of a qualified individual with a disability will be accepted as service animals.  
  • Service animals will be limited to two per customer.
  • Service animals will need to be harnessed, leashed or tethered while in the airport or on our aircraft.
  • Service animals will need to meet existing size restrictions.

Go to top

Special service requests

Employees with disabilities are eligible for similar support services offered to American's revenue passengers.

Services offered (free of charge):

  • Meet and assist
  • Courtesy wheelchairs
  • Checked personal wheelchairs
  • Special packaging for wheelchair batteries
  • Assistance with connecting flights
  • If a seat has been assigned, employees may pre-board a flight as needed.

Services offered (with a charge):

  • Therapeutic oxygen (fee applies per segment)

Services NOT offered:

  • Special meals
  • Pre-reserved seating
  • Peanut removal for those with peanut allergies

Employees should contact AA at 1-888-WE-FLY-AA to have their reservation record updated with the special service request.

Employees traveling with a battery-powered wheelchair or requiring therapeutic oxygen should contact American reservations in advance of travel to allow for preparation in accommodating the wheelchair or oxygen.

Requests for therapeutic oxygen will require an accompanying doctor’s statement.

Go to top

Unaccompanied Minors

  • American will not accept unaccompanied children under the age of 16.
  • Children under 16 must travel with an adult on the same ticket type.  
    • A child holding a ZED ticket may not travel with an adult on a positive space ticket of any type (commercial or staff). 
    • A child on a positive space commercial ticket may not travel as an accompanied child with adult holding a ZED ticket.  In this case, the child may travel as an unaccompanied minor provided all of American's unaccompanied minor requirements for commercial passengers are met including payment of UMNR fees.  

Go to top

Voluntary change of route

American will provide rerouting assistance under the following conditions:

  • ZED tickets will be accepted for travel only between the city pairs shown on the ticket. 
  • American will also accept two coupons for one flight segment if the traveler is ticketed for connecting itinerary but is accommodated on a nonstop.
    • Ticketed:  MIA-DFW-SEA
    • Accepted: MIA-SEA 
  • American will not accept one coupon for a multi-sector itinerary.
    • Ticketed:  MIA-SEA
    • Not valid: MIA-DFW-SEA

Go to top

Canadian Air Passenger Protection Regulations (APPR)

Canada Passenger Rights Regulations:  Individuals travelling under the employee travel program or interline employee travel program are not entitled to delayed or cancelled flight compensation, denied boarding compensation, rebooking requirements, baggage compensation or refunds, or other non-standards of treatment protections provided under the Canada Air Passenger Protection Regulations (APPR). All individuals travelling to/from/through Canada agree to release, and waive all claims against, American Airlines relating to any and all liability, damage, compensation entitlement, loss, cost or expense arising under Canada's APPR. For the purpose of this section, reference to "American Airlines" is deemed to include American Eagle flights, as applicable.