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Pacific Coastal Airlines Limited, 8P

(known as "Pacific Coastal Airlines")

General Information

Pacific Coastal Airlines provides scheduled service to 20 destinations across British Columbia, Canada. We are the 13th-largest airline operating at Vancouver International Airport (YVR) based on outbound seats, and the 3rd-largest based on take-offs and landings. Our operations are based at the

Vancouver International Airport South Terminal:
Address: 4440 Cowley Crescent, Richmond, BC V7B 1B8

Note: The South Terminal is located approximately 5 km from the Main Terminal.

Visit www.pacificcoastal.com for destinations and schedules.

 

Listing Procedures

  • All standby listings must be created via myIDTravel.
  • If bumped from a flight, standby passengers may be required to relist via myIDTravel.
  • Important: One-way bookings are strongly recommended. Pacific Coastal Airlines’ myIDTravel integration does not support rebooking segments. Any changes to an existing booking requires cancellation and relisting.
  • Jumpseat bookings are not available via myIDTravel and must be arranged directly through the Call Centre.

 Check-In

  • Online check-in is not available for standby travel; passengers must check in at the airport.
  • Please arrive at the airport early enough to be checked in 60 minutes prior to the scheduled departure time of your flight. Check-in and checked baggage acceptance close 40 minutes prior to scheduled departure time. Failure to be checked in prior to closing will result in the no-show of your flight segment.
  • For check-in cut-off times, refer here for full details.

 Boarding Priority

  • When two or more interline travellers are listed for the same flight, boarding priority is determined by time of check-in.

 Cancellations & Refunds

  • All cancellations must be processed via myIDTravel.
  • Refunds are issued automatically; bank processing times may vary.
  • If you are already checked in, please request that a Customer Service Agent cancel your check-in before cancelling via myIDTravel.

 Rebooking

  • Important: One-way bookings are strongly recommended – Pacific Coastal Airlines’ myIDTravel integration does not support rebooking segments. Any changes to an existing booking require cancellation and relisting.
  • If you are already checked in, please request that a Customer Service Agent cancel your check-in before cancelling and rebooking via myIDTravel.

 Minimum Age to Travel Alone

  • Unaccompanied Minor (UMNR) service is not available for standby passengers.
  • Children under the age of 12 must travel with an accompanying adult.
  •  
    • Children between ages 0-5 must be accompanied by a passenger of 16 years or older.
    • Children between ages 6-11 must be accompanied by a passenger of 12 years or older.
  • For full details regarding travel requirements for children, please refer here.

 Baggage Allowance

  • Standby passengers are permitted one standard carry-on article and one personal item, such as a purse, briefcase, or laptop bag.
  • In addition, two checked bags are permitted at no charge, with a maximum weight of 50 lbs (23 kg) per bag.
  • For full details, please refer to the Carry-On Information and Checked Baggage Information pages on our website.

 Pet Travel

  • Passengers travelling with pets must first complete their booking via myIDTravel and then contact the Pacific Coastal Airlines Call Centre at 1-800-663-2872 to add the pet to their reservation. Standard pet travel fees apply. For details on pet carrier requirements, kennel dimensions, and other conditions of carriage, please refer here.

Special Service Requests (SSR)

  • Any special service requests, including but not limited to wheelchair assistance, must be added to the reservation after the booking has been completed in myIDTravel. These requests can be made by contacting the Pacific Coastal Airlines Call Centre at 1-800-663-2872.

Infants

  • Lap infants may be added to a booking at the time of purchase in myIDTravel. If a passenger is unable to complete this step online, the infant may be added to the reservation during check-in at the departure airport.

Dress Code

  • Standby passengers are expected to dress in business casual attire. Jeans in good repair are acceptable; however, attire should be neat, clean, and in good condition.

Flight Loads

  • Load information is available in myIDTravel by selecting the "i" icon when viewing flights.
  • If 9 or more seats are available in the applicable cabin, the number “9” will display in bold; if fewer than 9 seats are available, the exact number will display in bold.
  • Please do not call the Call Centre for flight load information.

 Passenger Rights Regulations

  • Standby travellers are not eligible for compensation or entitlements under any passenger rights legislation.